• Responsible for seeking out new residential sales opportunities for Metronet across multiple markets and states. • Identifying, coordinating, and implementing market development plans designed to maintain and increase residential sales opportunities. • Securing new opportunities through the development of relationships with residential housing contractors, single family Homeowner Associations, and Utility Companies. • Working with internal Community Development Operations, Outside Plant, and Residential Sales teams to maintain timeline and schedule for efficient delivery of services. • Conducting in-depth research and analysis of territory, including competitive landscape. • Negotiating with developers, builders, city contacts, and Homeowner Associations to secure necessary agreements. • Utilizing multiple resources to evaluate residential growth opportunities. • Executing concept to completion to secure new residential customers through various projects. • Collaborating with Finance, Marketing, and Legal to develop revenue opportunities. • Using company provided CRM software to manage and maintain pipeline and projects. • Maintaining existing and developing new relationships with local organizations to increase Metronet's footprint.

• Identify sustainable programming in alignment with known community recovery needs and priorities in the long-term recovery phase. • Support Red Cross Long-Term Recovery Operations to integrate LTR programs and services into broader community recovery plans. • Establish and maintain strong partnerships with community-based recovery groups and other relevant stakeholders involved in long-term recovery efforts, to facilitate communication, coordination, and collaboration. • Expand partnerships and promote resource sharing to improve community-based recovery outcomes. • Identify opportunities for continuous process improvement and program evolution, including advancing support for diversity, equity, and inclusion in program and process. • Develop, prepare and deliver reports, briefings, and presentations for internal and external stakeholders. • Collaborate across the Long-Term Recovery Section. • Support development of guidance for integrating grants, preparedness, and individual resilience programs within community recovery. • Work with stakeholders across Community Operations, other branches, and region/division teams to develop, implement, and evaluate a unified community mobilization strategy for both steady-state and operational settings. • Collaborate with cadre managers and national, division, and region stakeholders to recruit, develop, and engage a highly skilled volunteer workforce supporting community recovery. • Assess and identify opportunities for cadre engagement and development. • Plan and deliver training to build volunteer cadre skills aligned with community recovery needs. • Coordinate with Long Term Recovery Section, Workforce Engagement and Training to ensure ample learning opportunities (courses/sessions and leader development opportunities) are available and aligned to skill and responder needs. • Regularly conduct continuing education calls to inform, communicate, and engage the workforce with program, policy, and system changes to ensure cadre members receive timely, accurate updates increasing clarity and engagement. • Identify opportunities for the workforce to engage in active/experiential learning and peer learning activities to ensure responders learn through active, hands on, and peer-supported experiences that reinforce skill application and retention. • Support onboarding of Community Recovery Managers at the onset of LTROs. • Support the transition from response to Long-Term Recovery Operations (LTRO), including conducting and presenting community needs assessments to inform LTRO priorities.

• Organize and execute patient and caregiver engagement activities in a variety of settings including one-on-one settings, meetings, programs, and conferences of all sizes, and using a variety of communication media. • Conduct educational in-services for patients, caregivers, healthcare providers, clinic teams, and advocacy organizations. • Support national and regional advocacy events, conferences, and community programs, including those held on evenings or weekends as required. • Identify and share insights with internal teams and National Director PACE & DRS, from field interactions to inform broader educational strategy. • Collaborate cross-functionally with Residential Stakeholder Director (DRSs), Rare Disease Specialists (RDS), Regional Access Directors (RADs), Medical, Advocacy, and Marketing to ensure timely support and provide education on VYKAT XR to patients and caregivers. • Serve as a trusted, accessible resource to the PWS community, by providing educational support, while not directing care or offering medical advice. • Support Caregiver Advisory Boards, including identification and coordination of appropriate advisors. • Keep timely documentation within PRM system to capture activities with patients, caregivers, and HCPs. • Maintain disease-state and product expertise through continuing education and attendance at relevant symposia, conferences, and other educational opportunities. • Utilize only approved resources and messages to perform function responsibilities. • Respect the privacy of patients and their caregivers/families and manage all personal information in accordance with all laws, regulations, and policies. • It is the responsibility of all company employees who receive information pertaining to a possible adverse event (AE) or serious adverse event (SAE) to understand that the appropriate clinical and regulatory personnel must be notified of the event promptly upon receipt regardless of severity. • MBOs will be established to measure the effectiveness of PACE educational activities on a continual basis and adjusts course where appropriate. • Maintain documentation requirements for clinical licenses and clinical certification. • This is not a promotional selling role and is not accountable for delivery of organization sales goals.

Role Description We are hiring a Customer & Community Service Manager to support members and customers across the KK Group. This role sits at the centre of both our customer experience and our online members community. - Deliver exceptional customer service across all brands. - Manage, moderate, and grow our private members club. - Resolve support enquiries and ensure communities remain active, safe, and engaging. - Oversee community operations, support advocates and educators, manage moderation, and coordinate member activities. - Understand that exceptional customer service builds trust, while exceptional community management creates belonging. Qualifications - Experience in customer service. - Experience managing online communities. - CRM experience. - Excellent organisational skills. - Strong written communication. - Confidence handling sensitive situations. Requirements - Organised, calm under pressure, empathetic, reliable, professional, proactive, and a confident communicator. - Comfortable making decisions. - Genuinely enjoy helping people. - Take pride in creating exceptional experiences for every member. Benefits - Salary range: £28,000 – £34,000 depending on experience. - 25 days paid annual leave plus bank holidays. - Pension. - Private health and dental insurance. - Remote working. - Freelance initially, transitioning to PAYE. - Opportunity to join the staff share option scheme after 12 months. Working Structure - Remote role. - Flexible working hours based on customer demand. - Some evenings and weekends required. - Time off in lieu provided. - Additional hours may be required during major launches and events.