Role Description We are hiring a Customer & Community Service Manager to support members and customers across the KK Group. This role sits at the centre of both our customer experience and our online members community. - Deliver exceptional customer service across all brands. - Manage, moderate, and grow our private members club. - Resolve support enquiries and ensure communities remain active, safe, and engaging. - Oversee community operations, support advocates and educators, manage moderation, and coordinate member activities. - Understand that exceptional customer service builds trust, while exceptional community management creates belonging. Qualifications - Experience in customer service. - Experience managing online communities. - CRM experience. - Excellent organisational skills. - Strong written communication. - Confidence handling sensitive situations. Requirements - Organised, calm under pressure, empathetic, reliable, professional, proactive, and a confident communicator. - Comfortable making decisions. - Genuinely enjoy helping people. - Take pride in creating exceptional experiences for every member. Benefits - Salary range: £28,000 – £34,000 depending on experience. - 25 days paid annual leave plus bank holidays. - Pension. - Private health and dental insurance. - Remote working. - Freelance initially, transitioning to PAYE. - Opportunity to join the staff share option scheme after 12 months. Working Structure - Remote role. - Flexible working hours based on customer demand. - Some evenings and weekends required. - Time off in lieu provided. - Additional hours may be required during major launches and events.

Role Description Are you an experienced educator considering a transition out of traditional roles into something more flexible, autonomous, and aligned with your long-term lifestyle goals? Many professionals we connect with are exploring how to transition their existing capabilities into a more flexible, self-directed career path - without starting over. This remote, independent opportunity is designed for experienced educators, trainers, and L&D professionals ready to apply their skills in a modern, digitally-enabled environment. Qualifications - 5+ years in education, training, or related field - Self-directed and professional - Open to a non-traditional career pathway - Comfortable working in a performance-based environment Requirements - Not a salaried or employed role - Independent contractor opportunity - This is a fully remote opportunity. Applicants must be legally able to work in their country of residence. Benefits - Fully remote opportunity - Flexible working structure - Performance-based earnings - Structured training and ongoing mentorship - Purpose-driven work - Estimated annual earnings range: $70,000 – $150,000+ CAD (performance-based, independent contractor role)

Role Description Chubb has made community-scale climate resilience a strategic priority, with executive support and the resources needed to operate on a national scale. The Assistant Vice President, Community Resilience will support this enterprise-wide effort to reduce climate-driven losses in communities where Chubb has a significant marketplace presence. This role will report directly to the VP, Community Resilience Leader, and will work closely with Chubb’s Personal Risk Services (PRS) Risk Consulting leadership team. This role will translate enterprise resilience goals into tangible outcomes for property owners and communities, serve as Chubb’s trusted local presence, build coalitions, and manage projects that advance community-scale resilience. The location of this position is flexible, with travel expected to support project delivery in targeted communities and key stakeholder engagements. If you’re a relationship-driven problem solver who thrives on turning complex challenges into community wins, this is a rare opportunity to join a well-resourced, executive-backed initiative at one of the world’s leading insurers and help define what community resilience looks like at scale. We’d love to hear from you. Responsibilities - Build and sustain relationships with municipal partners, community organizations, HOAs, developers, and other local stakeholders to support community resilience initiatives. - Coordinate with technical engineers and subject matter experts to scope, plan, and implement adaptation projects from concept through completion. - Identify and prioritize community resilience opportunities across targeted geographies and perils, in alignment with the enterprise strategy. - Manage day-to-day project execution, including timelines, stakeholder coordination, issue resolution, and progress tracking. - Support the development of local and regional partner networks, including government agencies, utilities, nonprofits, and technical providers, to enable scalable project delivery. - Capture project outcomes, lessons learned, and successful practices to support internal reporting and replication of effective models. - Communicate progress, milestones, and results to internal stakeholders and leadership in a clear and timely manner. - Support the development of case studies and success stories that demonstrate the impact of community resilience efforts. Company Description Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

• Complete daily moderation efforts on various communities. • Responsibilities include moderation, support, content updates, management, reporting, and auditing community performance. • Integrate and utilize AI tools and technologies for enhanced community engagement. • Partner with stakeholders for project outcomes. • Identify and nurture external subject matter experts to support the Champions program. • Handle escalations that cannot be supported in the community. • Drive progress on varied initiatives, managing communication and enrollment. • Provide recommendations for continuous improvement.