• Provide timely and effective support to end-users, addressing inquiries and resolving technical issues related to applications • Utilize remote assistance tools, ticketing systems, and other resources to troubleshoot and diagnose problems • Investigate and analyze application-related issues, identifying root causes and implementing permanent solutions • Collaborate with development teams to report and resolve bugs, glitches, and other software-related issues • Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to assist end-users and internal teams • Conduct training sessions for end-users to promote self-service and enhance overall system understanding • Develop training materials and resources to empower users to navigate and utilize applications effectively • Work closely with cross-functional teams, including development, quality assurance, and IT, to communicate user needs, system requirements, and facilitate seamless application integration • Monitor application performance, identify potential issues, and proactively address them to minimize downtime • Generate and analyze reports to track support trends, system usage, and user satisfaction, providing insights for continuous improvement

Role Description En Mercado Envíos administramos el inventario de nuestros vendedores y entregamos los productos a nuestros compradores mejorando su experiencia en nuestra plataforma. En un mundo en constante evolución, nuestra capacidad para entregar rápidamente los productos que se compran a través de Mercado Libre se ha transformado en un requisito para competir. Formá parte del equipo que está transformando la logística en América Latina, ofreciendo soluciones personalizadas de clase mundial e integrando carriers locales y regionales, a través de un comercio que no reconoce fronteras. Tenemos un desafío para quienes: - Vibran energía emprendedora: se mueven por la curiosidad, nunca se rinden y se enfocan en superar sus propios límites. - Dan el máximo porque les gusta trabajar con compromiso y dedicación. - Viven los cambios como oportunidades y aprenden de sus errores. - La excelencia y la ejecución son claves en su forma de hacer las cosas. - Promueven el buen clima, aportan alegría y diversión. - Saben cómo construir con otras personas y disfrutan trabajando en equipo. Imaginate emprendiendo proyectos desafiantes, dinámicos e innovadores y siendo responsable de: - Ejecutar los procesos diarios de ruterización dentro de las ventanas operativas definidas. - Asegurar el cumplimiento de los cortes operativos y la asignación precisa de rutas en los sistemas de ruteo. - Verificar la calidad de la data operativa e identificar y corregir errores en los sistemas de ruteo. - Mantener comunicación efectiva con los equipos de soporte en piso para resolver incidencias del día a día con el ruteo. - Generar reportes regulares de performance e identificar tendencias, anomalías y áreas de mejora. Qualifications - Adaptabilidad para trabajar con equipos multiculturales y remotos. - Dominio de herramientas de ruteo. - Manejo de queries y tablas. - Manejo de Excel intermedio/avanzado (tablas dinámicas, fórmulas, visualización de datos). - Deseable experiencia con herramientas de análisis de datos o BI (Power BI, Google Looker Studio, etc.). Benefits - Ser parte de una compañía con espíritu emprendedor en la que nos encanta pensar en grande y a largo plazo. - Ser protagonista de tu desarrollo en un ambiente de oportunidades, aprendizaje, crecimiento, expansión y proyectos desafiantes. - Compartir y aprender en equipo junto a grandes profesionales y especialistas. - Un excelente clima de trabajo, con todo lo necesario para que vivas una gran experiencia.

• Support negotiation and administration of master clinical trial agreements • Negotiate directly with assigned sites on all site related contracting items including clinical trial agreements, budgets, payment terms, ancillary agreements and amendments. • Partner with internal Study Startup team, CROs, Clinical Operations teams, and TAU partners to improve overall SB&C metrics and deliver processes. • Ensure standards are applied to the SB&C processes across projects. • Leverage leading industry tools and data sources to provide budget and contract feedback aligned with parameters and fair market value guidance. • Promptly recognize and improve potential delays and escalate to appropriate team members. • Track all actions and negotiations to ensure timelines are achieved for studies and sites assigned. • Support resolving escalated issues identified by the site activation sub-team in partnership with the internal Study Startup team.

• Provide advanced analytical, technical, and consultative support for compensation programs • Translate complex compensation data and business requirements into scalable, technology-enabled solutions • Partner with Finance and collaborate with HR to support compensation planning, analytics, reporting, and system administration • Maintain core Compensation Senior Analyst responsibilities while serving as the administrator and subject matter expert for compensation systems, analytics, and market data • Serve as a subject matter expert supporting job analysis, job evaluations, annual market pricing, salary structures, and incentive related analysis • Provide education and upskilling to the HR Business Partner team in the areas of job analysis, job evaluations, annual market pricing, salary structures, and incentive related analysis • Lead annual market pricing activities, including job matching, survey analysis, and provide recommendations to inform structure, range, and design • Support the analysis and modeling, and administer incentive compensation programs ensuring internal equity, external competitiveness, regulatory compliance, and alignment with compensation philosophy • Leverage compensation and workforce data to generate insights that support organizational planning, talent decisions, pay equity, labor cost management, and overall workforce effectiveness • Design, build, and maintain advanced reporting, dashboards, models, and calculators to support compensation planning, merit cycles, incentives, and leadership decision making • Analyze large, complex datasets to identify trends, risks, and opportunities related to pay, performance, and compensation program outcomes • Present insights and recommendations through clear, executive ready summaries and visualizations • Develop scalable reporting solutions that provide both enterprise wide visibility and targeted analysis for specific business units and leaders • Serve as the administrator for internal compensation platforms, including system configuration, data governance, maintenance, audit support, and user enablement • Perform business, data, and system analysis to assess compensation workflows, tools, and data flows • Identify and implement opportunities for automation, workflow optimization, and system enhancements to reduce manual effort and improve accuracy • Take a lead role in annual merit planning configuration, testing, and validation in coordination with PFCU HR • Lead the workflow redesign of incentive and compensation processes to ensure operational consistency, audit readiness, and data integrity • Manage participation and submission to external compensation survey providers, ensuring data accuracy, consistency, and adherence to timelines • Ensure compliance with wage and hour laws, pay equity considerations, and internal compensation policies by remaining current on regulatory changes • Manage multiple priorities and ad hoc requests in a fast-paced environment with changing business needs • Support plan documentation, guidelines, tools, and other collateral to ensure consistent application of compensation programs • Perform other duties as assigned.