Role Description You’re the engineer who makes the systems that run our broadband business talk to each other — and then run themselves. Your job is to design, connect, and automate that chain, and to keep it reliable as we grow. This is fundamentally an integration and automation role, not a single-platform admin job. You’ll live across our core CRM, billing, and provisioning platforms, but the value you create is in the connective tissue between them. If you like turning manual, error-prone handoffs into clean automated workflows — and you’re comfortable moving between a CRM config screen, a Python script, and an API spec in the same afternoon — this is built for you. Qualifications - 5+ years working with BSS/OSS platforms in a telecom or ISP environment - Hands-on experience with enterprise CRM, billing, and BI/analytics platforms - Intermediate-to-expert scripting: Python, Bash, SQL, and REST APIs - Solid grasp of data flows and ETL - Familiarity with broadband/telecom service provisioning systems - Working knowledge of IP networking fundamentals: DHCP, RADIUS, DNS - Strong troubleshooting, documentation, and cross-functional communication skills - Comfortable working across departments and balancing competing priorities - Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience Requirements - Building and maintaining the connections between systems (APIs, webhooks, middleware, scripts) and automating provisioning, activation, and billing workflows. - Configuring and tuning BSS platforms: CRM, billing, product catalog, provisioning, service activation, inventory, and workflow tools. - Troubleshooting system-level issues end to end, keeping data in sync across CRM, network management, and billing, and coordinating with vendors when needed. - Working with other teams on workflow design, release planning, vendor evaluations, UAT, change control, upgrades, and documentation. Benefits - Group health & dental insurance - 401(k) program with company match - Generous PTO program - Company wellness program - Employer-paid short- and long-term disability - And much more! Company Description When you join Schurz Broadband Group, you’ll be part of an award-winning company and team. We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today. - We will attract, invest in, communicate with, and retain top talent. - We will innovate, partner, experiment and create a better future together. - We strive to continuously improve operating performance to ensure sustained growth. - We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

• Configure, maintain, and support VoIP and PBX systems in hospitality environments • Assist with deployment, provisioning, and ongoing maintenance of customer systems • Monitor voice services, infrastructure alarms, system health, and network performance • Perform routine maintenance, OS updates, patches, and system checks on deployed systems • Troubleshoot SIP, VoIP, networking, and infrastructure-related issues • Support internal Tier 1 and Tier 2 teams with escalated technical issues • Analyze logs, packet captures, and monitoring tools to identify and resolve issues • Utilize tools such as Wireshark, VoIP Monitor, and Linux utilities for troubleshooting • Work closely with hotel IT teams, vendors, and internal staff to implement and support solutions • Communicate technical information clearly to both technical and non-technical stakeholders • Participate in remote troubleshooting sessions and technical meetings • Maintain professionalism during customer interactions and support escalations • Create and maintain technical documentation related to deployments, configurations, and troubleshooting procedures • Develop Wiki-based knowledge base articles and technical standards • Assist with improving operational procedures and technical workflows

• The person in this position is a labor systems professional responsible for supporting the development, implementation, optimization, and utilization of scheduling and staffing, agency procurement, position control and labor reporting applications, as well as performing skill mix and compliance reviews for hospitals on the effective use of these tools. • This position partners with hospital CNOs and operational leaders in leveraging workforce management technologies, including applications such as UKG Pro Workforce Management (WFM), and best practices to optimize scheduling practices, staffing effectiveness, labor productivity, and workforce analytics and enhance staffing office operations.

Role Description Primary Accountabilities: - You will provide operational and user support for business system applications and related hardware that support division and corporate strategies. - You will respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application. - You will document and maintain business processes and business rules. - You will conduct user acceptance testing for business systems. Identifies opportunities for improved user acceptance testing processes and methodologies. Qualifications - Oracle Enterprise Performance Management (EPM), Enterprise Planning and Budgeting Cloud Service, Enterprise Profitability and Cost Management, Enterprise Data Management Cloud Service, Oracle Integration Cloud - Groovy Language - Demonstrated experience providing customer-driven solutions, support or service. - Basic knowledge and understanding of unit, functional, performance, and user acceptance testing. - Basic knowledge and understanding of how technology can be used to automate business processes. - Demonstrated experience documenting work processes and business rules. - Demonstrated experience using business systems to provide customer service. Requirements - Significant requirement gathering experience - Insurance or financial industry experience a plus - Salesforce/Relate platform experience - Python, PowerBI and good broad technology prowess Benefits - Pay rate range- $65 -$70/hr. - 100% Remote