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Junior Systems Administrator – Voice Engineer

Systems EngineerSystems EngineerFull TimeRemoteJuniorTeam 501-1,000Since 2011H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

0

Seniority

Junior

Associate DegreeEnglishLinuxPythonSwitchingTCP/IPVoIP

Job Description

Junior Systems Administrator – Voice Engineer

FGC+

• Configure, maintain, and support VoIP and PBX systems in hospitality environments • Assist with deployment, provisioning, and ongoing maintenance of customer systems • Monitor voice services, infrastructure alarms, system health, and network performance • Perform routine maintenance, OS updates, patches, and system checks on deployed systems • Troubleshoot SIP, VoIP, networking, and infrastructure-related issues • Support internal Tier 1 and Tier 2 teams with escalated technical issues • Analyze logs, packet captures, and monitoring tools to identify and resolve issues • Utilize tools such as Wireshark, VoIP Monitor, and Linux utilities for troubleshooting • Work closely with hotel IT teams, vendors, and internal staff to implement and support solutions • Communicate technical information clearly to both technical and non-technical stakeholders • Participate in remote troubleshooting sessions and technical meetings • Maintain professionalism during customer interactions and support escalations • Create and maintain technical documentation related to deployments, configurations, and troubleshooting procedures • Develop Wiki-based knowledge base articles and technical standards • Assist with improving operational procedures and technical workflows

Job Requirements

  • Strong English communication skills — both written and verbal
  • Ability to clearly explain technical concepts in a concise and professional manner
  • Prior experience working with VoIP, SIP, or PBX technologies
  • Strong understanding of SIP and telephony systems including PBXs, call routing, and voice infrastructure
  • Experience troubleshooting voice and networking issues using tools such as Wireshark and VoIP Monitor
  • Strong technical aptitude in Linux systems and command-line environments
  • Familiarity with FreePBX environments and VoIP system administration
  • Understanding of networking fundamentals including TCP/IP, VLANs, routing, switching, NAT, and firewall concepts
  • Strong understanding of the OSI (Open Systems Interconnection) model and its practical application in troubleshooting and network design
  • Strong analytical and problem-solving skills with excellent attention to detail
  • Ability to work independently while remaining highly collaborative within a remote team environment
  • Ability to manage priorities and adapt in a fast-paced operational environment
  • Professionalism, accountability, integrity, and strong ownership mentality
  • A Plus to Have Degree in Computer Science, Information Technology, Telecommunications, or a related field is desirable but not mandatory
  • Experience with hospitality technology environments or hotel IT systems
  • Familiarity with scripting or automation tools such as Bash or Python
  • Experience with virtualization platforms, VPN technologies, and monitoring systems
  • Familiarity with Linux server administration and system hardening
  • Experience working with ticketing systems and remote support platforms
  • Network+ and/or Cisco Systems CCNA certifications are highly desirable
  • Experience with FreePBX software applications and Sangoma-based solutions.

Benefits

  • Candidates are expected to maintain a professional remote working environment and workstation suitable for customer-facing technical support operations.

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