Role Description The Service/Product Offer Management Specialist is a seasoned subject matter expert, responsible for managing the lifecycle of a product or service. This role brings knowledge of a product or service to the required crafting of a technical solution(s) in support of clients and has a strong understanding of the organization thereby ensuring that their crafted solution(s) meet client requirements. This role is responsible for effectively promoting and positioning the company's product and/or services in the market and is also required to identify new commercially viable products or services, as well as any opportunities for the enhancement of existing products or services. By monitoring the legislative, regulatory environment and shareholder requirements, the Service Product/Offer Management Specialist can provide insights and impact assessments to the organization and ensure full compliance. - Engages with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements. - Achieves set and agreed product sales to meet specified financial goals. - Develops and delivers product training to client facing staff. - Influences and guides the Sales team to ensure that they are equipped to close deals that involve their products and services. - Engages with and offers support to internal and external stakeholders to ensure the project’s success. - Analyzes product data to establish trends and insights using internal and external sources. - Facilitates the conversion of knowledge and ideas into new or improved products, processes and services. - Researches and interprets competitor offerings and market trends against the client base with a strong data analysis focus. - Determines the appropriateness of pricing of existing and new investments strategies in line with projected value, competitor offerings and market trends. - Drafts and maintains product specifications documents. - Provides product knowledge input assistance for compiling client proposals. - Writes RFI/RFP responses and bids and obtains vendor product certification for the product portfolio. - Recommends product enhancements and updates to identify new business opportunities. - Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users. Qualifications - Seasoned knowledge of market segments and product portfolio categories. - Seasoned knowledge of product lifecycles and technology solutions. - Seasoned knowledge of product management disciplines and tools. - Demonstrate financial awareness and commercial acumen. - Possesses strategic thinking skills with sound presentation and public speaking abilities. - Seasoned problem analysis and solution formulation capabilities. - Excellent verbal and written communication ability. - Seasoned understanding of the organization's transformation and change programs. - Demonstrate a sound understanding of the technologies related to product areas. - Seasoned understanding of the product’s functionality and capability. - Displays an astute mind-set with critical thinking ability. Academic qualifications and certifications - Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field. - Relevant certifications such as Scaled Agile and ITIL are beneficial. Required experience - Seasoned experience in a similar position, preferably gained within a global technology services organization. - Seasoned experience gained within the technology industry. - Seasoned track record managing the implementation of new products or product lines. Workplace type Remote Working Company Description NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Role Description Diseñar y ejecutar la propuesta de aprendizaje para la organización, asegurando que el contenido sea escalable y relevante para los desafíos de la operación. - Garantizar una experiencia de Onboarding eficiente, escalable y de calidad para cada persona que se suma a nuestro equipo. - Darle continuidad al lanzamiento de nuestro programa de Liderazgo, capitalizando todas las oportunidades detectadas para alcanzar el equilibrio perfecto entre calidad y escalabilidad. - Liderar la gestión end-to-end de las iniciativas de Learning, asegurando tanto el diseño como la coordinación operativa necesaria para su implementación exitosa. - Detectar, diseñar e implementar necesidades de formación ad-hoc y up-skilling. - Trabajar en el análisis de indicadores claves para dar visibilidad de las acciones y revisar oportunidades para la toma de decisiones e implementación de acciones. - Intercambiar buenas prácticas y colaborar en proyectos compartidos con entidades globales. Qualifications - Profesionales de las carreras de: Recursos Humanos, Psicología, Administración de Empresas, o afines. - Experiencia sólida en áreas de aprendizaje y desarrollo de posiciones staff, de gran volumen y escala regional (+4 años). - Nivel de inglés intermedio-avanzado: oral y escrito (must-have). - Manejo del módulo de Aprendizaje y Desarrollo en Workday. - Data driven (skills de G-suit/ tableros, etc), conocimientos avanzados en manejo de data. Benefits - Crear valor para un gran ecosistema de negocio. - Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía. - Moverte a la velocidad de tus ideas y emprender. - Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios. - Generar impacto positivo en las personas y el planeta. - Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo. Company Description PedidosYa forma parte de Delivery Hero, empresa líder mundial en servicios de delivery con presencia en ~65 países. PedidosYa es la empresa de tecnología líder en delivery y quick-commerce en Latinoamérica. Es una plataforma simple, rápida y accesible que conecta a millones de personas usuarias, empresas y repartidores con una amplia variedad de productos y servicios. PedidosYa opera en 15 países en latinoamérica, y en 2020 lanzó PedidosYa Markets, el primer mercado 100% digital que entrega alimentos y artículos para el hogar en 15 minutos. Delivery Hero cotiza en la Bolsa de Frankfurt desde 2017 y forma parte del índice bursátil MDAX.

• Provide exceptional technical support for software via calls, emails, and chats; • Assist customers with product-related inquiries; • Diagnose and troubleshoot software-related issues, deliver timely resolutions; • Support customers with software installation, configuration, and day-to-day usage; • Provide technical assistance for software updates, patches, and new releases; • Deliver engaging training sessions and webinars for customers; • Design and develop high-quality training materials, user guides, and learning resources to support ongoing customer education; • Securely work with customers’ sensitive information.

• You will be the first layer of communication with our customers • Taking ownership of customer issues reported and seeing problems through to resolution • Conducting product walkthroughs and providing resolutions to customers' queries • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Answering questions over email, phone calls, & live video calls • Finding ways to go above & beyond to help customers