• Provide exceptional technical support for software via calls, emails, and chats; • Assist customers with product-related inquiries; • Diagnose and troubleshoot software-related issues, deliver timely resolutions; • Support customers with software installation, configuration, and day-to-day usage; • Provide technical assistance for software updates, patches, and new releases; • Deliver engaging training sessions and webinars for customers; • Design and develop high-quality training materials, user guides, and learning resources to support ongoing customer education; • Securely work with customers’ sensitive information.

• You will be the first layer of communication with our customers • Taking ownership of customer issues reported and seeing problems through to resolution • Conducting product walkthroughs and providing resolutions to customers' queries • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Answering questions over email, phone calls, & live video calls • Finding ways to go above & beyond to help customers

Role Description We are seeking a highly motivated, organized, and tactical Product Marketing Specialist to support the launch and market entry of two innovative startup brands, within the safety and detection industry. This critical role sits at the intersection of product marketing and content architecture, focusing on translating strategic briefs into tactical execution, developing launch plans, and orchestrating go-to-market (GTM) frameworks. The ideal candidate does not need to be a primary copywriter or digital execution platform owner, but must act as the "connective tissue" across functions—collaborating closely with product, sales, and a dedicated digital marketing team to keep projects moving forward. This is a contract-to-hire opportunity well-suited for a proactive professional who thrives in a fast-paced, "scrappy" startup environment and can scale alongside the business. - Interpret and flesh out strategic skeleton briefs into actionable GTM tasks, timelines, and deliverables without requiring extensive hand-holding. - Develop and execute comprehensive go-to-market strategies, launch plans, and tactical campaigns for new products and initiatives. - Build the structural framework for sales enablement materials, including high-impact one-pagers, pitch decks, and commercial presentations. - Author and manage strategic content briefs for agencies and internal creative resources, ensuring alignment with brand messaging, positioning, and marketing objectives. - Collaborate cross-functionally across internal product development, sales, compliance, and dedicated digital marketing/D2C execution teams. - Maintain organized project pipelines and manage multiple stakeholders and tasks utilizing project management platforms. Qualifications - Proven background in product marketing (PMM), with specific experience managing go-to-market (GTM) execution and product launches. - Background experience supporting B2B, B2C, or B2B2C business models (experience with technical or multi-channel products is a significant plus). - Strong fundamental knowledge of content marketing structures and digital marketing channels (such as Shopify/D2C architectures) to coordinate effectively with execution teams. - Proficiency using project management tools (e.g., Asana, Monday, Jira) to keep tasks and stakeholders on schedule. - Highly organized, proactive, and capable of taking independent initiative in an entrepreneurial, fast-moving environment. - Familiarity with core collaboration software (Slack, Google Workspace, Microsoft Office Suite) and CRM ecosystems (HubSpot or Salesforce). - Familiarity with AI tools (e.g., ChatGPT, Claude) for content ideation or workflow optimization is a plus, but not required. Requirements - Temp to Perm - $32-50 Hourly - Start Date: Jul 27, 2026 - Job Type: Contract-to-Hire (3-4 months initial contract with intent to transition to permanent based on performance and business needs) - Location: Remote (EST/CST time zones preferred) - Compensation: $32.00 - $50.00 / hour (Dependent on experience)

Role Description This is a scheduling position for Southeast Michigan scheduled PET Scans. This is fully remote. Monday thru Friday 9a-530p. - Uses specialized knowledge to support key areas of the organization related to an area of expertise. - Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. - Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Qualifications - High School Diploma or equivalent. - Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access. - National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. - Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems. Requirements - Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. - Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions. - Begins the overall patient experience & initiates the billing process for any services provided by the hospital. - Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. - Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. - Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. - Responsible for distribution of analytical reports. - Utilizes multiple system applications to perform analysis, create reports & develop educational materials. - Maintains a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct. Benefits - Competitive compensation, DAILYPAY. - Benefits effective Day One! No waiting periods. - Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability. - Retirement savings plan with employer match and contributions. - Opportunity for growth and advancement throughout Trinity Health. - Tuition Reimbursement. Physical & Mental Requirements & Working Conditions - Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. - Occasional exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). - Occasional exposure to noise, infectious waste, diseases & conditions. - Frequent ability to follow tasks through to completion, understand & relate to complex ideas / concepts. - Continuous ability to read small print, hear sounds & voice / speech patterns, give / receive instructions. - Occasional use of a computer / other technology. - Occasional lift a maximum of 30 pounds unassisted.