Role Description Diseñar y ejecutar la propuesta de aprendizaje para la organización, asegurando que el contenido sea escalable y relevante para los desafíos de la operación. - Garantizar una experiencia de Onboarding eficiente, escalable y de calidad para cada persona que se suma a nuestro equipo. - Darle continuidad al lanzamiento de nuestro programa de Liderazgo, capitalizando todas las oportunidades detectadas para alcanzar el equilibrio perfecto entre calidad y escalabilidad. - Liderar la gestión end-to-end de las iniciativas de Learning, asegurando tanto el diseño como la coordinación operativa necesaria para su implementación exitosa. - Detectar, diseñar e implementar necesidades de formación ad-hoc y up-skilling. - Trabajar en el análisis de indicadores claves para dar visibilidad de las acciones y revisar oportunidades para la toma de decisiones e implementación de acciones. - Intercambiar buenas prácticas y colaborar en proyectos compartidos con entidades globales. Qualifications - Profesionales de las carreras de: Recursos Humanos, Psicología, Administración de Empresas, o afines. - Experiencia sólida en áreas de aprendizaje y desarrollo de posiciones staff, de gran volumen y escala regional (+4 años). - Nivel de inglés intermedio-avanzado: oral y escrito (must-have). - Manejo del módulo de Aprendizaje y Desarrollo en Workday. - Data driven (skills de G-suit/ tableros, etc), conocimientos avanzados en manejo de data. Benefits - Crear valor para un gran ecosistema de negocio. - Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía. - Moverte a la velocidad de tus ideas y emprender. - Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios. - Generar impacto positivo en las personas y el planeta. - Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo. Company Description PedidosYa forma parte de Delivery Hero, empresa líder mundial en servicios de delivery con presencia en ~65 países. PedidosYa es la empresa de tecnología líder en delivery y quick-commerce en Latinoamérica. Es una plataforma simple, rápida y accesible que conecta a millones de personas usuarias, empresas y repartidores con una amplia variedad de productos y servicios. PedidosYa opera en 15 países en latinoamérica, y en 2020 lanzó PedidosYa Markets, el primer mercado 100% digital que entrega alimentos y artículos para el hogar en 15 minutos. Delivery Hero cotiza en la Bolsa de Frankfurt desde 2017 y forma parte del índice bursátil MDAX.

• Provide exceptional technical support for software via calls, emails, and chats; • Assist customers with product-related inquiries; • Diagnose and troubleshoot software-related issues, deliver timely resolutions; • Support customers with software installation, configuration, and day-to-day usage; • Provide technical assistance for software updates, patches, and new releases; • Deliver engaging training sessions and webinars for customers; • Design and develop high-quality training materials, user guides, and learning resources to support ongoing customer education; • Securely work with customers’ sensitive information.

• You will be the first layer of communication with our customers • Taking ownership of customer issues reported and seeing problems through to resolution • Conducting product walkthroughs and providing resolutions to customers' queries • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Answering questions over email, phone calls, & live video calls • Finding ways to go above & beyond to help customers

Role Description We are seeking a highly motivated, organized, and tactical Product Marketing Specialist to support the launch and market entry of two innovative startup brands, within the safety and detection industry. This critical role sits at the intersection of product marketing and content architecture, focusing on translating strategic briefs into tactical execution, developing launch plans, and orchestrating go-to-market (GTM) frameworks. The ideal candidate does not need to be a primary copywriter or digital execution platform owner, but must act as the "connective tissue" across functions—collaborating closely with product, sales, and a dedicated digital marketing team to keep projects moving forward. This is a contract-to-hire opportunity well-suited for a proactive professional who thrives in a fast-paced, "scrappy" startup environment and can scale alongside the business. - Interpret and flesh out strategic skeleton briefs into actionable GTM tasks, timelines, and deliverables without requiring extensive hand-holding. - Develop and execute comprehensive go-to-market strategies, launch plans, and tactical campaigns for new products and initiatives. - Build the structural framework for sales enablement materials, including high-impact one-pagers, pitch decks, and commercial presentations. - Author and manage strategic content briefs for agencies and internal creative resources, ensuring alignment with brand messaging, positioning, and marketing objectives. - Collaborate cross-functionally across internal product development, sales, compliance, and dedicated digital marketing/D2C execution teams. - Maintain organized project pipelines and manage multiple stakeholders and tasks utilizing project management platforms. Qualifications - Proven background in product marketing (PMM), with specific experience managing go-to-market (GTM) execution and product launches. - Background experience supporting B2B, B2C, or B2B2C business models (experience with technical or multi-channel products is a significant plus). - Strong fundamental knowledge of content marketing structures and digital marketing channels (such as Shopify/D2C architectures) to coordinate effectively with execution teams. - Proficiency using project management tools (e.g., Asana, Monday, Jira) to keep tasks and stakeholders on schedule. - Highly organized, proactive, and capable of taking independent initiative in an entrepreneurial, fast-moving environment. - Familiarity with core collaboration software (Slack, Google Workspace, Microsoft Office Suite) and CRM ecosystems (HubSpot or Salesforce). - Familiarity with AI tools (e.g., ChatGPT, Claude) for content ideation or workflow optimization is a plus, but not required. Requirements - Temp to Perm - $32-50 Hourly - Start Date: Jul 27, 2026 - Job Type: Contract-to-Hire (3-4 months initial contract with intent to transition to permanent based on performance and business needs) - Location: Remote (EST/CST time zones preferred) - Compensation: $32.00 - $50.00 / hour (Dependent on experience)