• Work with clients and internal teams to understand and document future product enhancements. • Manage the product lifecycle from strategic planning to production deployment. • Maintain an 18-month rolling roadmap, prioritized by client needs and strategic initiatives. • Prioritize and manage development efforts for sprint and quarterly planning activities. • Help enable Professional Services and Product Support to ensure that our clients are delighted. • Support the sales team, particularly for large deals or partnerships. • Drive cross functional activities across engineering, quality assurance, product management, security, architecture, product support and others as required.

• Provide strategic leadership, vision, and support to the project teams, ensuring alignment with the company's goals and client expectations. • Drive PM performance, project quality delivery, milestone timeline adherence, financial margin optimization, and customer satisfaction through efficient and effective directorship. • Ensure project teams prepare project plans to meet contracted services and timelines. • Engage in UBC cross-functional interactions to address project needs and drive problem resolution; facilitate the involvement of Senior Management as necessary. • Attend/participate in project internal / external meetings, and audits as needed. • Lead and mentor multidisciplinary project teams, including Project Managers, Operations teams, vendors, and other functional staff, ensuring effective communication, collaboration, and performance of project deliverables according to contract terms. • Work with cross-functional managers to ensure projects are adequately staffed and team members receive adequate training for specific job assignments. • Select, contract, and manage external vendors and subcontractors, when necessary, while maintaining quality and cost-effectiveness. • Monitor delivery of projects per scope and budgets, and demonstrate strong oversight of financial health for assigned projects. • Oversee project budgets, resource expenditures, and effectively drive compliance with forecasting, invoicing, revenue recognition, out-of-scope management, and contract modifications. • Proactive, ongoing identification of project risks and development of mitigating strategies to minimize their impact on projects effectively. • Ensure development and maintenance of risk management plans and risk assessments and categorization tools. • Serve as the UBC senior operational contact with clients for all project related items, maintaining strong relationships, addressing their needs, and providing regular project updates. • Ensure regular conduct of formal governance discussions to assess performance and drive issue resolution. • Implement quality control measures to maintain the highest standards of data integrity, patient safety, and protocol compliance. • Ensure activities on projects are delivered with adherence to project Plans, company policies and/or sponsor’s SOPs. • Be familiar with and ensure that all projects adhere to relevant regulatory requirements, data privacy provisions, and international guidelines (e.g., FDA, EMA, EU Clinical Trials Directives, ICH-GCP, GDPR, HIPAA). • Prepare, maintain, and deliver high quality project progress reports, metrics, and other outputs to clients and UBC senior management. • Ensure that project specific tracking metrics are developed, consistent with scope of work and project timelines. • Ongoing review of available dashboards and reports for assigned projects to ensure adherence to all required activities and operational / financial performance indicators. • Lead and drive specific business development opportunities: capabilities presentations, RFP review, proposals/budget input, bid defence participation. • Work with UBC Business Development to develop and grow UBC client relationships and maximum business opportunities. • Attend and present at conferences as required. • Responsible for the development, implementation, and project management process compliance for global projects. • Lead, innovate, and develop operational strategies that meet requirements and maximize project delivery success. • Identify, develop, and implement improvements to UBC processes, quality, and overall project delivery. • Engage in cross-functional collaborations with UBC leadership staff to optimize project delivery. • Contribute to UBC meetings, training activities, and cross-functional activities as appropriate. • Responsible for leading ongoing assessment of project delivery resource needs, including management of resource requests and oversight of department allocations aligned to utilization targets. • Implement creative resourcing solutions to maximize productivity and utilization of the team. • Manage the process of identifying/tracking staffing requirements and liaise with Human Resources regarding strategy, hiring, and onboarding project management resources. • Identify and develop UBC process improvements. • Prepare procedures, SOPs, guidelines and other standard materials for department. • Ensure staff are adequately trained on applicable SOPs, processes, and systems. • Ensure timely completion of timesheets and expense reporting by assigned staff. • Ensure timely completion of required UBC and project specific training by assigned staff. • Other duties as assigned by UBC Senior Leadership.

Role Description The Sr. Project Director (PD) is responsible for engaging and delivering activities related to project operations, financial performance, business development, and department administration within the UBC Evidence Development Solutions Department. The Sr. PD is responsible for providing senior operational leadership, oversight, and client relationship management for a broad range of UBC projects and programs. The Sr. PD will have a leading role in overseeing the planning, implementation, direction, and completion of project work. The Sr. PD will be responsible for directing Project Managers and cross-functional teams to ensure satisfactory delivery of contracted services within the allocated timelines, budgets, and quality standards. Additionally, the Sr. PD will lead and direct business development opportunities, conduct line management of Project Associates, Associate Project Managers, Project Managers, Associate Project Directors as required, and participate/lead departmental process initiatives. Qualifications - Bachelor's degree in an appropriate discipline (Life Sciences, Healthcare, or Business) or equivalent industry experience. Advanced degree (Master's or Ph.D.) preferred. - Minimum 15-20 years of clinical research operations experience, within a CRO, pharmaceutical, device/diagnostics or biotechnology company. - Minimum 15 years of experience at increasing levels of project management or clinical research oversight responsibilities. - Previous history as a Project Director or Director of Clinical Operations (related) within a CRO preferred. - Minimum 8 years supervisory/management experience. - Proven ability to lead, motivate, and manage cross-functional teams. - Deep understanding and experience in operational clinical operations and overall drug/biologic development processes. - Strong knowledge of functional components of clinical drug development (e.g., clinical, data management, statistics and medical writing). - Comprehensive knowledge of ICH GCP and applicable international regulations (EU Clinical Trials Directives, FDA Guidelines, etc.). - Broad therapeutic experience a plus. - Proven understanding of methodological, scientific, and operational aspects related to the planning and execution of evidence development and RWE programs (e.g., Phase IV studies, RWE, Ph II – III clinical trials, expanded access programs, etc.) globally. - Ability to drive operational strategy for global evidence development programs. - Experience in pricing/proposal models for evidence development programs and application to staffing requirements. - Client focused with enhanced leadership skills. - Excellent verbal, written, and interpersonal communication skills. - Excellent prioritization, time management, and project management skills. - Excellent negotiation, influencing, consensus building, and relationship management skills. - Excellent innovative, analytical, problem-solving and decision-making skills. - Excellent financial acumen and budget management experience. - Excellent computer skills including MS Office. - Proficiency in project management tools and software. - Results driven and team-oriented, with the ability to influence outcomes as necessary. - Demonstrated ability to manage staff to achieve company and client goals. - Ability to handle multiple tasks in a fast-paced, deadline oriented environment. - 10% travel availability. Requirements - Provide strategic leadership, vision, and support to the project teams, ensuring alignment with the company's goals and client expectations. - Drive PM performance, project quality delivery, milestone timeline adherence, financial margin optimization, and customer satisfaction through efficient and effective directorship. - Ensure project teams prepare project plans to meet contracted services and timelines. - Engage in UBC cross-functional interactions to address project needs and drive problem resolution; facilitate the involvement of Senior Management as necessary. - Attend/participate in project internal/external meetings, and audits as needed. - Lead and mentor multidisciplinary project teams, including Project Managers, Operations teams, vendors, and other functional staff, ensuring effective communication, collaboration, and performance of project deliverables according to contract terms. - Work with cross-functional managers to ensure projects are adequately staffed and team members receive adequate training for specific job assignments. - Select, contract, and manage external vendors and subcontractors, when necessary, while maintaining quality and cost-effectiveness. - Monitor delivery of projects per scope and budgets, and demonstrate strong oversight of financial health for assigned projects. - Oversee project budgets, resource expenditures, and effectively drive compliance with forecasting, invoicing, revenue recognition, out-of-scope management, and contract modifications. - Proactive, ongoing identification of project risks and development of mitigating strategies to minimize their impact on projects effectively. - Ensure development and maintenance of risk management plans and risk assessments and categorization tools. - Serve as the UBC senior operational contact with clients for all project related items, maintaining strong relationships, addressing their needs, and providing regular project updates. - Ensure regular conduct of formal governance discussions to assess performance and drive issue resolution. - Implement quality control measures to maintain the highest standards of data integrity, patient safety, and protocol compliance. - Ensure activities on projects are delivered with adherence to project Plans, company policies and/or sponsor’s SOPs. - Be familiar with and ensure that all projects adhere to relevant regulatory requirements, data privacy provisions, and international guidelines (e.g., FDA, EMA, EU Clinical Trials Directives, ICH-GCP, GDPR, HIPAA). - Prepare, maintain, and deliver high quality project progress reports, metrics, and other outputs to clients and UBC senior management. - Ensure that project specific tracking metrics are developed, consistent with scope of work and project timelines. - Ongoing review of available dashboards and reports for assigned projects to ensure adherence to all required activities and operational/financial performance indicators. - Lead and drive specific business development opportunities: capabilities presentations, RFP review, proposals/budget input, bid defence participation. - Work with UBC Business Development to develop and grow UBC client relationships and maximum business opportunities. - Attend and present at conferences as required. - Responsible for the development, implementation, and project management process compliance for global projects. - Lead, innovate, and develop operational strategies that meet requirements and maximize project delivery success. - Identify, develop, and implement improvements to UBC processes, quality, and overall project delivery. - Engage in cross-functional collaborations with UBC leadership staff to optimize project delivery. - Contribute to UBC meetings, training activities, and cross-functional activities as appropriate. - Responsible for leading ongoing assessment of project delivery resource needs, including management of resource requests and oversight of department allocations aligned to utilization targets. - Implement creative resourcing solutions to maximize productivity and utilization of the team. - Manage the process of identifying/tracking staffing requirements and liaise with Human Resources regarding strategy, hiring, and onboarding project management resources. - Identify and develop UBC process improvements. - Prepare procedures, SOPs, guidelines and other standard materials for department. - Ensure staff are adequately trained on applicable SOPs, processes, and systems. - Ensure timely completion of timesheets and expense reporting by assigned staff. - Ensure timely completion of required UBC and project specific training by assigned staff. - Other duties as assigned by UBC Senior Leadership. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement (after 90 days of employment). - Flexible work environment. - Discretionary PTO (Paid Time Off). - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short-term disability (after 90 days of employment). - Long-term disability. - Life insurance. - Discount programs.

• Network performance • Set, track, and drive KPIs across the franchise network including registration volume, revenue per territory, season-over-season retention, and multi-sport participation rates • Build and maintain performance dashboards that give the VP of Operations and home office leadership a clear, real-time view of network health • Identify underperforming markets early and deploy targeted intervention plans in partnership with FBCs • Own the annual and seasonal performance planning cycle, including goal-setting frameworks and accountability rhythms across the network • Directly manage and develop the Franchise Business Coach team by setting expectations, coaching to outcomes, and building a high-performance culture on the team • Design and implement a consistent FBC operating cadence: visit schedules, coaching call structures, reporting standards, and escalation paths • Serve as the escalation point for complex franchisee performance conversations and turnaround situations • Partner with training and operations to continuously sharpen the FBC playbook • Lead the evolution of how i9 Sports thinks about the franchisee sales funnel from initial registration campaigns through repeat enrollment and multi-sport upsell • Develop a clearer model for how franchise owners (ADs) engage with and move prospective players through the funnel, ensuring FBCs are coaching to this approach consistently • Partner with marketing to align field-level execution with brand campaigns and seasonal promotions • Introduce data-driven segmentation so that coaching conversations are tailored to where each franchisee is in their growth arc • Serve as a trusted advisor and strategic partner to the VP of Operations by proactively surfacing network trends, risks, and opportunities • Lead special projects to modernize performance management infrastructure, including tools, processes, and reporting • Represent the operations team in cross-functional initiatives with marketing, training, tech, and franchise development • Contribute to the long-range operating strategy as the brand scales