Role Description The Policy and Market Strategy Specialist supports Activate Care’s strategic growth by combining Medicaid and Medicare policy expertise with policy-informed market intelligence, public-sector opportunity analysis, and strategic project coordination. This role monitors federal and state policy, waiver activity, public funding, procurement, payer priorities, and emerging Medicaid/Medicare market developments and translates them into concise briefs, recommendations, opportunity pipelines, and project plans. The Policy and Market Strategy Specialist helps determine where Activate Care’s products, care models, workforce capabilities, and technology solutions align with policy opportunities, regulatory feasibility, public-sector funding, and market demand. This role is seen as a respected, strategic enabler, translating policy changes into actionable insights to advance equitable access to care, to ensure that Activate Care proactively adapts to changing policy and regulatory environments. Responsibilities - Policy, Regulatory, and Market Strategy - Support strategic planning by advising on state and federal health insurance markets and regulations, including: - State Medicaid plans and Medicaid managed care - Medicare, Medicare Advantage, and D-SNP plans - State waivers, pilots, and innovative care models - Value-based payment and risk-based contracting models - Quality measures for value-based purchasing - Analyze policy changes and assess implications for Activate Care’s growth strategy, care models, proposals, products, and client opportunities. - Prepare product-market fit analyses (e.g., landscape & trend analyses, policy briefs, regulatory summaries, funding authority) for new markets, contracted projects, and strategic planning. - Support Community Needs Assessments/Community Health Assessment and Equity projects by helping interpret Medicaid policy, state flexibility, coverage rules, local programs, and existing community assets. - Help determine what is feasible for health plans, providers, state agencies, and community partners to implement within existing policy, benefit, funding, and regulatory structures. - Public-Sector Opportunity Intelligence and Rapid Response - Maintain a structured opportunity pipeline for time-sensitive public-sector opportunities, including RFPs/RFIs, state funding opportunities, waiver activity, Rural Health Transformation Program (RHTP) opportunities, and emerging Medicaid or Medicare initiatives. - Develop and maintain rapid-response systems for scanning state websites, procurement portals, policy updates, public notices, and agency communications for opportunities aligned with Activate Care’s strategy. - Conduct policy-informed market research on Medicaid, Medicare, D-SNP, rural health, behavioral health, maternal health, reentry, social care, value-based care, and at-risk provider trends. - Prepare concise opportunity briefs that synthesize policy context, funding source, eligibility requirements, customer or agency need, population impact, strategic fit, feasibility, and recommended next steps. - Support go/no-go recommendations by assessing policy feasibility, operational implications, public-sector funding alignment, and fit with Activate Care’s capabilities and strategy. - RHTP and Public Funding Coordination - Coordinate RHTP opportunities and related state or federal funding initiatives. - Serve as project manager for selected rural health and public funding workstreams, including timelines, deliverables, internal contributors, decision points, and leadership updates. - Support development of concept summaries, proposal inputs, partner briefs, and executive recommendations related to rural health transformation and other public funding opportunities. - Coordinate with appropriate functional teams (e.g., Sales/Growth, Marketing, Product, Solutions, Finance, Operations, Technology, Strategy) to determine whether opportunities should advance into proposal development, care model development, partnership exploration, or archive. - New Concept Incubator and Strategic Initiative Support - Facilitate the use of a New Concept Incubator process for proposed products/solutions, including intake, research, documentation, and decision-support process in partnership with functional teams and stakeholders. - Support evaluation of new technology products, care models, workforce models, and service innovations through policy research, regulatory review, public funding analysis, strategic fit analysis, and operational feasibility assessment. - Develop or contribute to Opportunity Analysis Briefs, including assumptions, policy and regulatory landscape, potential customers, market context, implementation feasibility, potential costs, time to market, and recommendations. - Maintain related tools and repositories, including Google Forms, Monday.com boards, Notion pages, templates, decision trees, and Slack channels. - Support semi-annual Strategic Initiatives meetings and initiative sponsors through preparation of materials, follow-up documentation, Monday.com tracking, and status updates. - Sales, Marketing, Product, and Proposal Support - Contribute to strategy regarding which markets and populations to target, including incarcerated reentry, complex medical and disabled populations, pregnant women, infants, children, and other priority groups. - Partner with Marketing by providing policy context, regulatory feasibility, funding analysis, and Medicaid/Medicare market intelligence that can inform positioning, messaging, and sales enablement. - Support proposal strategy and content by preparing policy summaries, market context, opportunity rationale, regulatory feasibility language, and strategic recommendations. - Collaborate with Product and Technology teams to share policy and market insights that may inform product roadmap discussions, solution design, or platform differentiation. - Other duties as assigned. Qualifications - Education: Master’s degree in healthcare policy, public health, healthcare administration, public administration, business, or a related field preferred. - Experience: Minimum of 5–7 years of experience in healthcare policy, Medicaid/Medicare strategy, public-sector healthcare consulting, health plan strategy, market research, healthcare innovation, or related work. - Professional experience with publicly funded insurance programs, including Medicaid, Medicare, Medicare Advantage, D-SNPs, Medicaid managed care, state waivers, CMMI priorities, value-based care, and quality measures. - Experience conducting policy analysis, Medicaid landscape research, waiver scans, public funding analysis, competitive scans, opportunity assessments, or business case support. - Experience coordinating cross-functional projects, strategic initiatives, opportunity pipelines, or rapid-response processes. - Strong analytical, problem-solving, and critical thinking skills, with the ability to synthesize complex policy and market information into clear, executive-ready insights. - Excellent written and verbal communication skills. - Strong project management skills, including the ability to track timelines, owners, dependencies, risks, decisions, and deliverables across multiple workstreams. Familiarity with Monday.com, Notion, Google Workspace, Slack, Asana, Smartsheet, or similar platforms preferred. - Highly organized, reliable, detail-oriented, mission-driven, and comfortable working independently in a remote, fast-moving environment. Diversity & Inclusion At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military, and veteran status, and any other characteristic protected by applicable law. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you require accommodation to participate in the interview process, please let our team know at the time of scheduling. The Company will not sponsor applicants for work visas at this time.

Role Description The Technical Engagement Specialist is responsible for being the single point of contact for elevated technical issues with residential or commercial services’ clients, when those issues cannot be resolved by other call center employees. They will handle all aspects of the customer relationship with a primary focus being on providing white glove service and trouble resolution. - Handles direct inbound calls from Residential, HBS (Business), and Hospitality customers. - Serves as the first level of Trouble support for all services. - Serves as a secondary route choice for all other Service Center activities, including new order requests, billing assistance, etc. - Reviews scheduled trouble tickets for possible remote resolution. - Performs follow-up testing and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s). - Troubleshoots and solves Tier 1 issues, escalates where needed, and follows up promptly to ensure client expectations are not only met but exceeded. - Phone, chat, and email contact with customers to make recommendations on services and resolve issues. - Resolves customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements. - Serves as primary support liaison between Hotwire Communications and our residential customers. - Possesses thorough knowledge of Hotwire Communications product line and other applications utilized by customers. - Other duties as assigned. Qualifications - Ability to speak clearly using grammatically correct English (Other language skills a plus). - Must have a High School Diploma or equivalent. - Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, and technical support. - Strong communication and organizational skills. - Ability to work nontraditional schedules/shifts, including evenings, weekends, and holidays. Requirements - A quiet workplace so you can focus on delivering excellent service to our customers. - Must have DSL or high-speed internet service with a minimum speed of 25 MB/s, preferred upload speed of 50 MB/s. - Candidates must provide and meet all technical requirements prior to the first day of training. Benefits - Comprehensive Healthcare/Dental/Vision Plans. - 401K Retirement Plan with Company Match. - Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!). - Paid Volunteer Time. - Paid Parental Leave. - Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service. - Employee Referral Bonuses. - Exclusive Entertainment Discounts/Perks.

Role Description Sask DLC requires a temporary part-time (1.0 FTE) Student Support Teacher. The position will commence on August 27, 2026 and end June 25, 2027. The campus location will be determined by the principal residence of the successful candidate. The grade level will be determined by enrolment. At Saskatchewan Distance Learning Centre, we are committed to providing students with a quality online educational experience; an integral part of that being meaningful student and parent interactions. As an online instructor, you will work with students in an online environment and will in most cases, be the primary point of contact for our learners. We are looking to recruit teachers who seek to understand the challenges of online learning and strive to create real connections with our learners, bridging the distance between them. The teaching assignment will include Student Support Services and other subjects scheduled in consultation with the school-based administrator with student services responsibilities. The Student Support teacher provides support to students with diverse needs, helps with differentiation of instruction to meet the needs of all learners and collaborates with classroom teachers and parents in supporting the needs within the school. Qualifications - Experience in student support, diverse learning accommodations, online teaching or online program supervision would be considered an asset. - Bachelor of Education (B.Ed.) degree or equivalent teaching certification in Saskatchewan. - Master of Education (M.Ed.) or Special Education Certificate is preferred. - Previous experience teaching Kindergarten to Grade 12 students, preferably in an online or blended learning environment. - Valid Saskatchewan teaching certificate with Saskatchewan Professional Teachers Regulatory Board (SPTRB) and membership with the Saskatchewan Teachers Federation (STF). Requirements - Ensure the Saskatchewan curriculum is delivered effectively while adapting for diverse learners and their individual needs. - Design and implement differentiated instructional strategies to support students with varying learning needs and abilities. - Utilize adaptive dimension strategies to provide support to students requiring adaptations to access curricular outcomes and individualized learning plans. - Implement and monitor the development of targeted and intensive instruction and supports to ensure equitable learning opportunities for all students. - Support the development of engaging and effective online lessons, activities, and interventions. - Utilize and model a wide array of assessment for, assessment of and assessment as learning strategies to monitor student progress and inform instruction. - Write and support the creation of Inclusion and Intervention Plans (IIP) in collaboration with students, parents, and educational teams. - Analyze student performance data and use it to inform online teachers and adjust teaching practices. - Maintain accurate and up-to-date records of student performance and additional learning behaviors. - Utilize Moodle and Microsoft Teams to manage course content, deliver lessons, and communicate with students and colleagues. - Work collaboratively with fellow teachers and staff within the learning team to plan and develop educational programs. - Provide mentorship and supervision for educational assistants, ensuring effective instructional support for students. - Collaborate with Student Support Consultant, Teachers, Student Support Professionals, Educational Assistants, parents, other support staff and at times outside agencies to address the specific needs of students. - Participate in ongoing professional development opportunities to enhance instructional practices and knowledge of diverse learning needs. - Stay current with research and best practices related to online education, special education, and inclusive teaching strategies. - Establish clear expectations for learning, student behavior, and classroom conduct in both synchronous and asynchronous settings. - Foster a supportive, respectful, and engaging online learning environment that encourages student participation and success. - Utilize digital platforms such as Moodle, Microsoft Teams, and other learning management systems to deliver content, assess progress, and engage with students. - Ensure students and families are comfortable navigating the digital tools necessary for their learning experience. - Engage students in goal setting and monitoring when appropriate. - Maintain clear, consistent, and timely communication with parents/guardians about student progress, challenges, and achievements, ensuring responsiveness to their needs. - Offer guidance to parents on supporting student learning at home and work together to create strategies for student success. - Foster an inclusive, respectful, and culturally responsive learning environment for all students. - Perform other duties as may be required or assigned by the Campus Principal or Vice-Principal and/or Student Support Consultant. Benefits - Salary is as per STF Collective Agreement Step & Class. To Apply Interested applicants are invited to complete an online application by creating an account in UKG. Candidates are required to include a resume with cover letter and contact information for at least three professional references. Any questions regarding this position can be directed to: human.resources@saskdlc.ca. Applications will remain open until filled. We thank all those who apply for this position; however, only those selected for an interview will be contacted. The successful candidate will be required to submit a satisfactory criminal record check (vulnerable sector) as a condition of employment.

• Servicing a large volume of inbound and outbound calls and emails from hotel guests, processing transactions in the reservations system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner • Providing accurate, comprehensive information and recommendations about our properties, products, and services • Using personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction • Responding to Owner emails and requests for call-backs within established response time standards • Taking personal ownership in resolving issues and complaints by thoroughly researching the issue, identifying solution options, advancing to a supervisor if applicable and ensuring resolution is implemented in a timely manner.