Role Description The Technical Engagement Specialist is responsible for being the single point of contact for elevated technical issues with residential or commercial services’ clients, when those issues cannot be resolved by other call center employees. They will handle all aspects of the customer relationship with a primary focus being on providing white glove service and trouble resolution. - Handles direct inbound calls from Residential, HBS (Business), and Hospitality customers. - Serves as the first level of Trouble support for all services. - Serves as a secondary route choice for all other Service Center activities, including new order requests, billing assistance, etc. - Reviews scheduled trouble tickets for possible remote resolution. - Performs follow-up testing and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s). - Troubleshoots and solves Tier 1 issues, escalates where needed, and follows up promptly to ensure client expectations are not only met but exceeded. - Phone, chat, and email contact with customers to make recommendations on services and resolve issues. - Resolves customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements. - Serves as primary support liaison between Hotwire Communications and our residential customers. - Possesses thorough knowledge of Hotwire Communications product line and other applications utilized by customers. - Other duties as assigned. Qualifications - Ability to speak clearly using grammatically correct English (Other language skills a plus). - Must have a High School Diploma or equivalent. - Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, and technical support. - Strong communication and organizational skills. - Ability to work nontraditional schedules/shifts, including evenings, weekends, and holidays. Requirements - A quiet workplace so you can focus on delivering excellent service to our customers. - Must have DSL or high-speed internet service with a minimum speed of 25 MB/s, preferred upload speed of 50 MB/s. - Candidates must provide and meet all technical requirements prior to the first day of training. Benefits - Comprehensive Healthcare/Dental/Vision Plans. - 401K Retirement Plan with Company Match. - Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!). - Paid Volunteer Time. - Paid Parental Leave. - Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service. - Employee Referral Bonuses. - Exclusive Entertainment Discounts/Perks.

Role Description Sask DLC requires a temporary part-time (1.0 FTE) Student Support Teacher. The position will commence on August 27, 2026 and end June 25, 2027. The campus location will be determined by the principal residence of the successful candidate. The grade level will be determined by enrolment. At Saskatchewan Distance Learning Centre, we are committed to providing students with a quality online educational experience; an integral part of that being meaningful student and parent interactions. As an online instructor, you will work with students in an online environment and will in most cases, be the primary point of contact for our learners. We are looking to recruit teachers who seek to understand the challenges of online learning and strive to create real connections with our learners, bridging the distance between them. The teaching assignment will include Student Support Services and other subjects scheduled in consultation with the school-based administrator with student services responsibilities. The Student Support teacher provides support to students with diverse needs, helps with differentiation of instruction to meet the needs of all learners and collaborates with classroom teachers and parents in supporting the needs within the school. Qualifications - Experience in student support, diverse learning accommodations, online teaching or online program supervision would be considered an asset. - Bachelor of Education (B.Ed.) degree or equivalent teaching certification in Saskatchewan. - Master of Education (M.Ed.) or Special Education Certificate is preferred. - Previous experience teaching Kindergarten to Grade 12 students, preferably in an online or blended learning environment. - Valid Saskatchewan teaching certificate with Saskatchewan Professional Teachers Regulatory Board (SPTRB) and membership with the Saskatchewan Teachers Federation (STF). Requirements - Ensure the Saskatchewan curriculum is delivered effectively while adapting for diverse learners and their individual needs. - Design and implement differentiated instructional strategies to support students with varying learning needs and abilities. - Utilize adaptive dimension strategies to provide support to students requiring adaptations to access curricular outcomes and individualized learning plans. - Implement and monitor the development of targeted and intensive instruction and supports to ensure equitable learning opportunities for all students. - Support the development of engaging and effective online lessons, activities, and interventions. - Utilize and model a wide array of assessment for, assessment of and assessment as learning strategies to monitor student progress and inform instruction. - Write and support the creation of Inclusion and Intervention Plans (IIP) in collaboration with students, parents, and educational teams. - Analyze student performance data and use it to inform online teachers and adjust teaching practices. - Maintain accurate and up-to-date records of student performance and additional learning behaviors. - Utilize Moodle and Microsoft Teams to manage course content, deliver lessons, and communicate with students and colleagues. - Work collaboratively with fellow teachers and staff within the learning team to plan and develop educational programs. - Provide mentorship and supervision for educational assistants, ensuring effective instructional support for students. - Collaborate with Student Support Consultant, Teachers, Student Support Professionals, Educational Assistants, parents, other support staff and at times outside agencies to address the specific needs of students. - Participate in ongoing professional development opportunities to enhance instructional practices and knowledge of diverse learning needs. - Stay current with research and best practices related to online education, special education, and inclusive teaching strategies. - Establish clear expectations for learning, student behavior, and classroom conduct in both synchronous and asynchronous settings. - Foster a supportive, respectful, and engaging online learning environment that encourages student participation and success. - Utilize digital platforms such as Moodle, Microsoft Teams, and other learning management systems to deliver content, assess progress, and engage with students. - Ensure students and families are comfortable navigating the digital tools necessary for their learning experience. - Engage students in goal setting and monitoring when appropriate. - Maintain clear, consistent, and timely communication with parents/guardians about student progress, challenges, and achievements, ensuring responsiveness to their needs. - Offer guidance to parents on supporting student learning at home and work together to create strategies for student success. - Foster an inclusive, respectful, and culturally responsive learning environment for all students. - Perform other duties as may be required or assigned by the Campus Principal or Vice-Principal and/or Student Support Consultant. Benefits - Salary is as per STF Collective Agreement Step & Class. To Apply Interested applicants are invited to complete an online application by creating an account in UKG. Candidates are required to include a resume with cover letter and contact information for at least three professional references. Any questions regarding this position can be directed to: human.resources@saskdlc.ca. Applications will remain open until filled. We thank all those who apply for this position; however, only those selected for an interview will be contacted. The successful candidate will be required to submit a satisfactory criminal record check (vulnerable sector) as a condition of employment.

• Servicing a large volume of inbound and outbound calls and emails from hotel guests, processing transactions in the reservations system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner • Providing accurate, comprehensive information and recommendations about our properties, products, and services • Using personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction • Responding to Owner emails and requests for call-backs within established response time standards • Taking personal ownership in resolving issues and complaints by thoroughly researching the issue, identifying solution options, advancing to a supervisor if applicable and ensuring resolution is implemented in a timely manner.

• Protect and Grow Annual Recurring Revenue (ARR) by supporting the Strategic and Enterprise Field Sales team in securing renewal contracts in advance of expiration • Collaborate with the Strategic and Enterprise Field Sales team on renewal strategy and drive commercial Renewal/Flex alignment • Support the execution of an expansion strategy around the renewal (Flex, Reflex, Upsell) • Drive smooth renewal execution and close process (negotiate commercial terms, price uplift capture, conversion of a Renewal to Flex) • Proactively review, prepare and present renewal sales offers to enterprise renewal seller 90-120 days in advance of contract expiration • Ownership of contract processes and Flex activations • Research customer license purchase and utilization and make recommendations on renewal proposal • Structure renewal scenarios including conversion to our Flex GTM offering, consolidations, and module upgrades • Serve as a subject matter expert on subscription management and Renewals for our enterprise customers • Flag any risk early on in out quarter renewals in your territory and drive accurate renewals forecast • Collaborate with Field sales and Customer Value Architects on any accounts at risk and risk mitigation strategies • Be a trusted resource for sales on the enterprise renewal sales process and sales business policies