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Elastic

Self-described as the leading platform for search-powered solutions, Elastic helps organizations, their customers, and their employees find what they need faster while protecting a

Senior Lead, Cloud Billing Operations

Location

India

Posted

3 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Senior Lead, Cloud Billing Operations

Elastic

Role Description As a Cloud Billing Operations Sr. Lead, you will play a critical role in managing and optimizing our cloud billing processes and operations. This leadership position requires a deep understanding of cloud technology, financial operations of a SAAS business, scaling through Marketplaces & via Hyerscalers and strong ability to lead, influence and collaborate with cross functional teams. You will be a team leader, problem solver, detail-oriented, flexible, and focused on creating an excellent experience for both internal and external customers. To succeed in this position, the Cloud Billing Operations Sr. Lead will have a passion for recognizing areas of improvements and implementing change to contribute to enhancements of the overall workflow process. What You Will Be Doing - Collaborate with various teams including Support, Legal, OrderOps, Engineering etc. on escalated billing & contract issues to resolve customer disputes. - Working directly with customers as well as internal customers to understand and resolve their billing issues. - Managing, prioritizing, and tracking your team’s work in a case management system. - Leverage internal AI technology and documentation to achieve faster customer disputes resolutions. - Supporting communications, termination and bad debt write-off for delinquent customers, invoice reconciliation and marketplace cash application from various platforms. - Approve your team’s Process Return Authorizations and Credit Memos in Netsuite. - Work with the Cloud Billing (Engineering) Team to review/verify accounts subject to suspension due to nonpayment. - Understand the current business systems and workflows to help us make proactive process improvements. - Perform root cause analysis and drive scalable solutions. Qualifications - 5+ years of professional experience in billing operations, FP&A (Financial Planning & Analysis) or related financial operations. - Work hours flexibility: able to shift hours later to overlap with North American teams. - Good understanding of cloud technologies (e.g., AWS, Azure, Google) and cloud billing models. - Strong communication skills, both verbal and written; ability to interact with customers and other teams. - Strong attention-to-detail. - Creative problem solving skills. - Strong ability to work independently and prioritize in distributed, dynamic, fast-paced environment. - Accustomed to working with case management system. - Positivity! We each love what we do and believe that a positive attitude matters. - Proficiency in MS Excel or Google Spreadsheet. Bonus Points - Strong analytical skills. - Understanding of cloud technologies, e.g., AWS, Azure, Google and cloud billing models a plus. - Experience with NetSuite, Salesforce, Stripe. - Comfort using basic AI tools to increase efficiency and support day-to-day operations. - Basic proficiency in a SQL / Query language and/or Excel Macros. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with minimum of 16 weeks of parental leave.

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