• Work directly with SOC analysts and leaders to fully understand the evolving workflow of security operations. • Gain insight into the customer experience through direct and indirect customer interactions. • Translate customer experience insights into defined operational gaps (e.g., training, documentation, process) and drive alignment on corrective actions. • Analyze end-to-end workflows to identify cross-functional gaps, inefficiencies, and improvement Opportunities. • Track and validate the impact of improvement initiatives, ensuring changes result in measurable gains in customer experience and performance. • Proactively identify emerging risks and trends in performance or customer experience, enabling early intervention. • Collaborate across teams to understand external drivers that affect service delivery. • Assess change management impacts to service teams, identifying risk and outlining readiness goals. • Identify opportunities in quality, performance, efficiency, and consistency within service delivery and provide detailed recommendations for measurable improvement. • Develop and revise policies, guidelines, and other documentation as needed and as related to the role. • Thoughtfully integrate AI solutions into every relevant aspect of operational performance analysis. • Define and refine performance metrics to ensure alignment with customer experience, quality, and operational outcomes. • Conduct in-depth root cause analysis when unforeseen deviations in performance are not observed within our existing metrics. • Communicate complex information clearly and confidently across verbal, written, and visual formats, tailored to diverse leadership audiences. • Continuously improve the maturity of our quality assurance program.

• Create, maintain, and update a variety of reports to support the business team. • Streamline and improve processes to drive efficiency and consistency. • Support commercial initiatives such as collecting and organizing sellers’ offers information, submitting and managing weekly offers, coordinating communication to sellers. • Analyze performance data and emerging market trends to deliver clear, data-driven insights and actionable recommendations. • Input, maintain, and manage data accurately across internal systems. • Handle last-minute or ad-hoc requests

• Lead the product strategy and roadmap for enterprise platforms including EMR and operational systems. • Drive end-to-end operational efficiency improvements across RCM, scheduling, referrals, and call center operations. • Work with the Enterprise Interoperability team on the EMR integration strategy and execution. • Identify and implement AI-driven automation opportunities to reduce cost and improve throughput. • Establish platform performance KPIs including system uptime, throughput, cycle times, and cost-to-serve metrics. • Partner with Product and Engineering to prioritize and deliver scalable platform enhancements. • Lead platform integration and interoperability efforts across enterprise systems. • Develop a multi-year roadmap for enterprise platform scalability and modernization. • Establish governance and prioritization frameworks for platform investments. • Build and lead a high-performing team across platform operations, analytics, and automation. • Drive standardization of workflows and processes across markets and service lines.

• Develop and execute marketing strategies that position products effectively within targeted market segments to achieve budgeted sales, profit, and market share objectives • Lead the development of marketing strategies by partnering cross-functionally with Product Development, Asset Management, Campaign Management, Sales, Strategic and Territory Account Management, Supply Chain, Regulatory, and other key stakeholders to ensure successful product commercialization and market execution • Own product pricing strategies and oversee the design, management, and execution of both long-term and tactical marketing programs that drive demand, maximize product performance, and support achievement of business plan goals • Monitor market trends, customer needs, and competitive dynamics to identify growth opportunities and inform strategic decision-making • Conduct market research and competitive analysis, evaluate sales performance, and contribute to the development of long-range business plans, objectives, and growth strategies for assigned market segments • Serve as a strategic partner to the Sales organization by aligning marketing initiatives with commercial objectives, coordinating activities that support customer acquisition and retention, and enabling effective execution within assigned market segments • Develop and execute commercial strategies for assigned crops, market segments, and brands to achieve business, sales, profit, market share, and growth objectives • Leverage customer, competitor, and market insights to identify opportunities, trends, risks, and unmet needs, translating them into multi-year strategies, business plans, and performance metrics • Serve as the commercial leader for assigned market segments, accountable for business performance, strategic direction, and key commercial decisions • Define product, portfolio, and brand strategies, including product positioning, pricing, commercialization plans, and marketing programs that maximize market penetration and profitability • Lead new product launches from pre-launch planning through post-launch evaluation, ensuring successful market adoption and achievement of business objectives • Provide commercial insight and market expertise to support business development, asset management, product lifecycle management, and portfolio investment decisions • Align and influence cross-functional teams, including Sales, Asset Management, Campaign Management, Finance, Regulatory, and Supply Chain, to ensure effective execution of market and brand strategies • Guide marketing mix, resource allocation, merchandising, budgeting, and annual business planning processes to optimize return on investment and support business goals • Build and maintain strong relationships with customers, key opinion leaders, channel partners, and Sales teams to ensure a deep understanding of market dynamics, customer needs, and competitive positioning • Maintain expertise in assigned cropping systems, agronomic practices, channel dynamics, and agricultural value chains while applying marketing principles and strategic thinking to drive long-term business success