Role Description Join Verity Solutions as a Sr. Supervisor, Customer Success where you will lead a team focused on delivering exceptional 340B program support for pharmacy partners. In this role, you will guide customer relationship strategy, develop team capability, and use data-driven insights to help customers strengthen program performance, maximize savings, and achieve long-term success. - Lead, coach, and develop customer success managers to deliver proactive, consultative 340B account support. - Serve as the first escalation point for assigned pharmacy partners, supporting program questions, financial reconciliation, and service solutions. - Establish team routines to monitor data metrics, data feed mechanics, system settings, and financial results across assigned accounts. - Analyze account performance and guide the team in delivering insights that improve program outcomes and Verity Solutions revenue. - Serve as a program training expert for customers and team members, creating plans that strengthen adoption and knowledge of Verity tools. - Mentor team members through coaching, feedback, and exposure to complex customer programs to support career development. - Model excellent customer service, timely communication, professional business reviews, and consistent performance expectations. - Use department tools and Salesforce to document account activity, manage projects, and support team visibility. - Partner with internal departments to advocate for customer and team needs and improve tools, processes, and standards. - Review timecards, monitor PTO, support performance management, and oversee special projects as assigned. Qualifications - Minimum 6 years of experience in customer support, technical support, SaaS account management, or related customer-facing roles. - At least 2 years of experience handling complex customer accounts or mentoring team members. - Strong communication skills with the ability to lead difficult conversations and achieve practical outcomes. - Seasoned ability to analyze complex data issues, troubleshoot problems, and develop solutions. - Advanced Microsoft Office skills, especially Excel, including pivot tables, VLOOKUPs, and data analysis functions. - Ability to manage shifting priorities and urgent customer needs in a fast-paced, delivery-focused environment. - Demonstrated professionalism, confidentiality, customer focus, and commitment to team member development. Preferred Qualifications - Bachelor’s degree in Business, Healthcare, or a related field (preferred, not required). - Experience working in pharmacy, healthcare, or 340B program environments. - Experience using Salesforce or similar client management tools. - Experience presenting to customers and C-level leaders remotely or in person. - Experience sharing knowledge, mentoring junior team members, or supporting formal team development. Working Conditions - This role operates in a standard office environment with regular computer and phone use. - Occasional travel may be required for business meetings, events, and customer visits. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Compensation and Benefits - Annual salary of 88,700 - 147,900 USD / yearly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.