• Proactively own and manage the success of a portfolio of enterprise-level customer accounts with particular expertise of the Texas customer market • Develop ongoing success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio • Support customer’s launch through data integration and system configuration in partnership with implementation team • Identify opportunities to drive customer value through successful product adoption, best practice sharing and regular demonstration of ROI • Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitate demos, additional training and rollout support as needed • Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude • Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships • Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience • Traveling to at least 1 conference per year and at least 1 community connect each quarter

• Act as a strategic advisor to partners, designing and leading success plans that align Blackpoint's capabilities with partners' business objectives • Translate technical adoption into measurable business outcomes • Anticipate partner constraints and flag risks proactively • Provide tactical recommendations grounded in documented best practices • Build and maintain multi-threaded relationships • Conduct structured risk assessments across assigned partners to identify retention risks • Work closely with GTM, Product, Engineering, and Support teams to align on partner needs

• Serve as both the Implementation Specialist and CSM for a defined book of upmarket APAC customers. • Own the customer journey end to end, from implementation and onboarding through long-term adoption, customer health, and value realization. • Partner with customers, helping them get up and running quickly while building strategic relationships. • Develop strong product and domain expertise to help customers apply Ashby within their hiring workflows.

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE The Senior Client Success Manager – Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts. You will serve as the day-to-day client lead, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth. This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations. This is Remote in Chicago, Illinois. RESPONSIBILITIES - Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts. - Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes. - Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting). - Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements. - Deliver client-ready reporting and performance insights in partnership with Analytics. - Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales. - Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience. - Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution. REQUIREMENTS - 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles. - Hands-on DSP experience required, including campaign setup, optimization, and reporting. - Proven ability to independently manage multiple live campaigns and client relationships. - Strong communication skills and comfort leading client and executive-level conversations. - High attention to detail and ability to prioritize in fast-paced environments. - Strong analytical skills and comfort with Excel and performance reporting. DESIRED SKILLS - Experience working with agencies and complex, multi-stakeholder accounts. - Experience mentoring or supporting junior team members. - Strong ability to navigate ambiguity and make sound judgment calls without perfect information. - Proven comfort owning escalations and partnering with leadership to resolve issues. - Ability to translate technical and performance details into clear client-facing narratives. - Experience operating in high-growth or fast-paced environments where processes evolve. - Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations. BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity and Stock Purchase Plan - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $80,000.00 - $95,000.00, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-MR1