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Staff Technical Program Manager, CX Agent Experience
Location
United States
Posted
3 days ago
Salary
$176.0K - $207.1K / year
Seniority
Lead
Job Description
Staff Technical Program Manager, CX Agent Experience
Coinbase
• Own the program management framework for Agent Cockpit • Drive technical dependency coordination and platform migrations • Lead launch readiness and operational risk management • Partner with Engineering on reliability, observability, and performance programs • Manage cross-functional alignment across multiple teams • Support agent enablement
Job Requirements
- 8+ years of technical program management experience
- Proven experience coordinating engineering dependency management and API/interface migrations across teams
- Demonstrated ability to drive security reviews, launch-readiness processes, and operational risk workflows in production environments
- Experience working in regulated or compliance-heavy environments
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- Experience applying Agile, Lean, or similar delivery frameworks to real-world execution
- Utilizes generative AI responsibly, maintaining human oversight
Benefits
- medical
- dental
- vision
- 401(k)
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