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Project Coordinator II
Location
California
Posted
4 days ago
Salary
$21 - $33 / hour
Seniority
Mid Level
Job Description
Project Coordinator II
Astreya
• The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. • Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. • Works on assignments that are moderately difficult, requiring judgment in resolving issues. • Requires some instruction on new assignments and infrequent checks on daily work. • Gather and maintain project requirement lists. • Provides weekly project updates including action item updates. • Schedules and coordinates project reviews and follows up on assigned actions. • Effectively and accurately communicate status to the project team. • Maintains and monitors project plans, project schedules, work hours and expenditures. • Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager. • Takes part in organizing, attending and participating in stakeholder meetings. • Documents and follows up on important actions and decisions from meetings. • Collaborates with various regional teams responsible for project resources and ticket resolution. • Assists with daily monitoring of the ticketing system, reassigning tickets where required. • Produces regular reports as required. • Assists with identifying trends or recurring problems and escalates to management for resolution. • Assists with locating and defining new process improvement opportunities. • Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures. • Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Job Requirements
- Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
- Experience working with Microsoft Excel and Google Suite
- Excellent Communication skills, both verbal and written
- Previous experience with ticketing systems and/or project management system
- Understanding of or previous experience in a technology driven environment
- Proactive attitude and dependable
- Excellent customer service skills
- Ability to work both within a team and independently
- Ability to multitask and prioritize workload
- Ability to use good judgment, as well as problem-solving and decision making skills
- Ability to maintain confidentiality and professional decorum
Benefits
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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