• Provide critical technical support in maintaining and improving business systems and operational workflows • Troubleshoot system issues, resolving backend errors • Ensure the accuracy and integrity of data across multiple platforms • Investigate and resolve system errors and operational issues • Troubleshoot backend processes and integrations between systems • Work with APIs, data mappings, and system workflows • Identify root causes of recurring technical or operational problems • Coordinate with software vendors and internal teams to resolve issues • Clean up and validate operational data • Reconcile reports across systems to identify discrepancies • Analyze inconsistencies and recommend corrective actions • Lead or support projects from initiation through completion, managing timelines, priorities, and stakeholder communication • Support implementation and improvement projects • Assist with testing system updates and workflow changes • Document processes, findings, and resolutions clearly • Follow up consistently to ensure issues are fully resolved • Communicate effectively with both technical and non-technical users • Provide clear updates and status tracking on issues/projects • Work collaboratively across departments • Perform other duties as assigned.

• Provide technical leadership across cloud-native platforms, enterprise integrations, data services, AI-enabled capabilities, cybersecurity, and DevSecOps practices • Serve as a senior technical leader across multiple Agile Release Trains (ARTs) and product teams • Define and maintain solution architectures aligned with business objectives, mission outcomes, and enterprise architecture standards • Lead architecture reviews, technical design sessions, and technology evaluations • Develop architectural roadmaps supporting modernization, scalability, resiliency, and maintainability • Drive adoption of cloud-native patterns, micro-services, APIs, event-driven architectures, and platform engineering practices • Evaluate emerging technologies and recommend practical implementation approaches • Own architectural standards, patterns, governance, technology road-maps, and cross-cutting concerns • Lead the integration of Artificial Intelligence (AI), Machine Learning (ML), and Generative AI capabilities into mission workflows • Define architectures for secure use of Large Language Models (LLMs), Retrieval Augmented Generation (RAG), intelligent search, summarization, and decision-support capabilities • Design and oversee architectures deployed within AWS GovCloud and other approved government cloud environments • Support Infrastructure as Code (IaC) approaches using tools such as Terraform, Cloud-Formation, and Ansible • Ensure solutions align with Zero Trust principles, DoD cybersecurity requirements, and federal security frameworks • Collaborate with product management and Agile leadership to align technical strategy with program priorities

• Pre-sales - assist in qualifying sales leads from a technical standpoint. • Effectively carry out presales function in solution offerings (proposal, demo, presentation, etc.). • Lead all technical aspects of a sales cycle with the customer, from the initial RFIs, through to RFPs & RFQs when required. • Actively participate in preparing tender documents and proposals, RFPs, RFIs and POC demo. • Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration. • Conversant with networking applications and solutions. • Understudy customer requirements, environment and challenges and able to propose/provide security solution design and implementation solutions to clients. • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols • Travel to customer sites to supervise the installation of trial systems and train customer’s engineers to install and operate our wireless solutions • Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices • Collaborate with team members to resolve complex technical challenges and enhance customer service experiences • Utilize Microsoft Office and SQL for documentation and reporting purposes