• Provide technical leadership across cloud-native platforms, enterprise integrations, data services, AI-enabled capabilities, cybersecurity, and DevSecOps practices • Serve as a senior technical leader across multiple Agile Release Trains (ARTs) and product teams • Define and maintain solution architectures aligned with business objectives, mission outcomes, and enterprise architecture standards • Lead architecture reviews, technical design sessions, and technology evaluations • Develop architectural roadmaps supporting modernization, scalability, resiliency, and maintainability • Drive adoption of cloud-native patterns, micro-services, APIs, event-driven architectures, and platform engineering practices • Evaluate emerging technologies and recommend practical implementation approaches • Own architectural standards, patterns, governance, technology road-maps, and cross-cutting concerns • Lead the integration of Artificial Intelligence (AI), Machine Learning (ML), and Generative AI capabilities into mission workflows • Define architectures for secure use of Large Language Models (LLMs), Retrieval Augmented Generation (RAG), intelligent search, summarization, and decision-support capabilities • Design and oversee architectures deployed within AWS GovCloud and other approved government cloud environments • Support Infrastructure as Code (IaC) approaches using tools such as Terraform, Cloud-Formation, and Ansible • Ensure solutions align with Zero Trust principles, DoD cybersecurity requirements, and federal security frameworks • Collaborate with product management and Agile leadership to align technical strategy with program priorities

• Pre-sales - assist in qualifying sales leads from a technical standpoint. • Effectively carry out presales function in solution offerings (proposal, demo, presentation, etc.). • Lead all technical aspects of a sales cycle with the customer, from the initial RFIs, through to RFPs & RFQs when required. • Actively participate in preparing tender documents and proposals, RFPs, RFIs and POC demo. • Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration. • Conversant with networking applications and solutions. • Understudy customer requirements, environment and challenges and able to propose/provide security solution design and implementation solutions to clients. • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols • Travel to customer sites to supervise the installation of trial systems and train customer’s engineers to install and operate our wireless solutions • Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices • Collaborate with team members to resolve complex technical challenges and enhance customer service experiences • Utilize Microsoft Office and SQL for documentation and reporting purposes

• Understanding of the Fortinet portfolio with the ability to demonstrate and articulate technical and business value. • Strong foundational knowledge in security and networking technology and specifically in our “core technology”, FortiOS-based products. • Subject Matter Expert for Carrier/MSSPs and first contact in an assigned technical domain within or across assigned Carrier/MSSPs. Manage domain use cases, competitive intelligence, and differentiation. Excellent product integration & customization skills including relevant 3rd party integrations. • Create sales opportunities by identifying solutions to customer problems and assist in qualifying sales leads from a technical perspective. Discover opportunities to upsell and cross-sell Fortinet solutions. Initiate and influence project decisions. • Manage and lead all aspects of the technical sales engagement from general queries to demos, responses to RfX, driving PoC’s and enablement around features, specifications, and functionality to integration. Provide high-level architecture and implementation design consultation and best practice guidance for strategic opportunities. • Act as trusted advisor for assigned MSSP/Carrier accounts and maintain the technical relationship with the customer. Discover opportunities to upsell and cross-sell Fortinet solutions. Work closely with the regional escalation manager, technical support team and engineering to ensure customer's technical issues are answered and resolved. • Collaborate with peers, Consulting System Engineers (CSE’s), Solution Architects, Business Consultants, Professional Services and/or Partners on complex opportunities. Capture and manage customer requirements through the Consulting System Engineering Team to Product Management. • Support PreSales, Sales & Channel enablement activities and events.