• Serve as a trusted advisor to commercial and industrial energy customers. • Build and maintain long-term client relationships while identifying opportunities to expand services. • Manage client accounts through the full lifecycle, including contract renewals, procurement planning, and ongoing strategic discussions. • Conduct client reviews and communicate changing market conditions, pricing trends, and regulatory developments. • Advise clients on electricity and natural gas procurement strategies. • Evaluate supplier proposals and procurement options to help clients make informed purchasing decisions. • Support and manage competitive RFP processes for power and natural gas supply agreements. • Educate clients on market drivers, capacity costs, transmission charges, and pricing risks. • Assist customers with energy management initiatives, conservation efforts, demand response participation, curtailment programs, and other cost-reduction opportunities. • Generate new business opportunities through referrals, existing client relationships, chambers of commerce, industry associations, affinity partners, networking, and community engagement.

• Serve as a strategic healthcare technology advisor helping clients solve complex business challenges • Lead discovery sessions with stakeholders to understand priorities and challenges • Develop integrated solution strategies leveraging the SS&C Health portfolio • Position SS&C Health as a trusted strategic partner rather than a software vendor • Partner with Account Executives throughout opportunity lifecycle • Facilitate strategic conversations around healthcare transformation and operational efficiency • Collaborate with Product Management to align client requirements with product capabilities • Stay current on healthcare industry trends and represent SS&C Health at events

• Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services • Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance • Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle • Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation

Role Description Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. - Deliver outstanding technical support via emails and chats; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. Qualifications - Excellent English communication skills (at least C1 level); - Experience in a technical support role; - Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall); - Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels); - Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard); - Ability to read log files; - Familiarity with operating Windows, Linux, MacOS, Android and iOS; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Requirements - Experience with AWS, Azure; - Knowledge about function of IDP/SSO (G-Suite, Azure AD); - Customer facing experience. Benefits - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.