Lead Service Technician
Location
Florida + 2 moreAll locations: Florida | North Carolina | Texas
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Lead Service Technician
Xylem
• Initiating and executing field service activities at customer sites in a safe and efficient manner • Proactively troubleshoots systems • Works with mechanical, electrical, diesel equipment conditions • Conducts preventative maintenance and parts inventory • Anticipates and corrects safety issues (both Company and Customer owned equipment) • Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers • Responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers
Job Requirements
- Some travel required
- 20%-80% travel depending on division & location (overnight stays, away from home)
- Driver Application for Employment
- Motor Vehicle Report (MVR)
- Forms: o Driver Disclosure and Release o Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness o Driver Certificate of Violations o Driver Statement of On Duty Hours Road Test o Copy of Driver’s License o Copy of Medical Certificate
- HS diploma or equivalent
- Capable of obtaining a CDL, class A or B with applicable endorsements
- Ability to obtain all required customer clearances (TWIC, DISA, etc.)
- Ability to obtain DOT Medical card
- Clean driving record
- Work experience preferred
- 5 to 7 years of technical work experience
- Electrical, mechanical, diesel, fusion experience depending on business unit
- Work without direct supervision and provides coaching/training to junior-level technicians
- Technically sound
- Experience with Microsoft Office including smart devices
- Must have customer service experience
- Demonstrates critical thinking and troubleshooting ability
- Synthesizes technical information and communicates it clearly
- Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways.
Benefits
- Employee Resource Groups (ERG)
- Paid Volunteer Program, Xylem Watermark
- Health insurance
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