Lead Service Technician

Location

Florida + 2 moreAll locations: Florida | North Carolina | Texas

Posted

5 days ago

Salary

0

Seniority

Senior

High School5 yrs expEnglish

Job Description

Lead Service Technician

Xylem

• Initiating and executing field service activities at customer sites in a safe and efficient manner • Proactively troubleshoots systems • Works with mechanical, electrical, diesel equipment conditions • Conducts preventative maintenance and parts inventory • Anticipates and corrects safety issues (both Company and Customer owned equipment) • Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers • Responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers

Job Requirements

  • Some travel required
  • 20%-80% travel depending on division & location (overnight stays, away from home)
  • Driver Application for Employment
  • Motor Vehicle Report (MVR)
  • Forms: o Driver Disclosure and Release o Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness o Driver Certificate of Violations o Driver Statement of On Duty Hours Road Test o Copy of Driver’s License o Copy of Medical Certificate
  • HS diploma or equivalent
  • Capable of obtaining a CDL, class A or B with applicable endorsements
  • Ability to obtain all required customer clearances (TWIC, DISA, etc.)
  • Ability to obtain DOT Medical card
  • Clean driving record
  • Work experience preferred
  • 5 to 7 years of technical work experience
  • Electrical, mechanical, diesel, fusion experience depending on business unit
  • Work without direct supervision and provides coaching/training to junior-level technicians
  • Technically sound
  • Experience with Microsoft Office including smart devices
  • Must have customer service experience
  • Demonstrates critical thinking and troubleshooting ability
  • Synthesizes technical information and communicates it clearly
  • Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways.

Benefits

  • Employee Resource Groups (ERG)
  • Paid Volunteer Program, Xylem Watermark
  • Health insurance

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