• Leads the shift or area/program by assigning, monitoring, and reviewing the progress and accuracy of technician work • Acts as a resource for the team, providing day-to-day direction and guidance on complex issues, resolving conflicts when necessary and fostering a positive work environment • Assists leadership with teammate interviewing, selection, development, and engagement • Creates staff schedules and monitors performance, ensuring adherence to policies, procedures and compliance with regulatory standards • Trains, orients, and educates team members, ensuring competency and completion of required training program • Identifies quality improvement opportunities and collaborates with leadership to design and implement initiatives to enhance efficiency, safety and engagement • Participates in performance improvement activities and ensures proper documentation and compliance with legal, regulatory, and accrediting bodies • Monitors and maintains inventory levels, processes drug recalls and ensures appropriate handling of controlled substances • Reviews billing processes, adjusts patient bills as necessary, and processes charges and credits for medications where appropriate • Acts as a role model for safe, effective and efficient care, demonstrating the skills and knowledge necessary for pharmacy technicians

• Diagnose, troubleshoot, repair, and maintain commercial refrigeration systems. • Service supermarket rack refrigeration systems, walk-in coolers, freezers, reach-in cases, and related equipment. • Perform preventative maintenance to maximize equipment performance and reliability. • Accurately document service calls, repairs, and maintenance performed. • Communicate professionally with customers while providing outstanding service. • Follow all company and industry safety standards and refrigeration best practices. • Participate in an on-call rotation to support 24/7 emergency service. • Assist with additional service work as needed.

• Service and repair commercial kitchen equipment including cooking, refrigeration, and ware-washing systems • Troubleshoot issues using diagrams, schematics, and hands-on diagnostics • Partner with restaurant and hospitality customers to keep their operations running • Communicate with manufacturers and internal technical support teams when needed • Install parts and complete repairs in a timely, professional manner • Maintain accurate work orders, inventory, and service records • Keep your company vehicle organized and job-ready • Follow all safety standards and best practices

• Manage inbound and outbound calls while providing quality customer service and using effective communication • Answer 50-70 incoming calls per 8-hour shift • Process new and refill prescription orders • Fax and/or call veterinarians for refill requests • Check voicemail and return customer calls • Collaborate with pharmacists and other colleagues to ensure effective and efficient customer service • Inform patients of tracking status on their orders • Check and verify invoices/charges • Scan and file orders in appropriate folders • Read and understand prescription orders • Navigate multiple internal computer systems