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Advocate Aurora Health is one of the United States' largest not-for-profit, integrated healthcare systems, with more than 500 sites in Wisconsin and Illinois. I
Mail Order Lead Technician
Location
Wisconsin
Posted
5 days ago
Salary
$25 - $37 / hour
Seniority
Senior
Job Description
Mail Order Lead Technician
Advocate Aurora Health
• Leads the shift or area/program by assigning, monitoring, and reviewing the progress and accuracy of technician work • Acts as a resource for the team, providing day-to-day direction and guidance on complex issues, resolving conflicts when necessary and fostering a positive work environment • Assists leadership with teammate interviewing, selection, development, and engagement • Creates staff schedules and monitors performance, ensuring adherence to policies, procedures and compliance with regulatory standards • Trains, orients, and educates team members, ensuring competency and completion of required training program • Identifies quality improvement opportunities and collaborates with leadership to design and implement initiatives to enhance efficiency, safety and engagement • Participates in performance improvement activities and ensures proper documentation and compliance with legal, regulatory, and accrediting bodies • Monitors and maintains inventory levels, processes drug recalls and ensures appropriate handling of controlled substances • Reviews billing processes, adjusts patient bills as necessary, and processes charges and credits for medications where appropriate • Acts as a role model for safe, effective and efficient care, demonstrating the skills and knowledge necessary for pharmacy technicians
Job Requirements
- High School Diploma or GED equivalent
- Registration or licensure with state board of pharmacy per state of employment requirements
- Certification through Pharmacy Technician Certification Board (CPhT) or National Healthcareer Association (ExCPT)
- Typically, 3 years of work experience in applicable work setting
- Highly effective communication (written and verbal) and interpersonal skills
- Exceptional customer service, problem resolution and process development skills
- Demonstrated ability to maintain confidentiality, take initiative, and to work independently with minimal supervision
- Detail-oriented with the ability to handle multiple demands simultaneously
- Computer skills with Microsoft Office, email, internet access, electronic pharmacy management systems, and pharmacy ordering and inventory systems
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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