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Senior Growth Manager, Lifecycle Management

Growth MarketingGrowth MarketingFull TimeRemoteSeniorTeam 201-500Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

4 days ago

Salary

CA$151K - CA$206K / year

Seniority

Senior

Bachelor Degree6 yrs expExperience acceptedEnglishSQL

Job Description

Senior Growth Manager, Lifecycle Management

Super.com

• Own the strategy, infrastructure, and best practices for Super.com’s lifecycle program across email, SMS, push, and in-app. • Build the communications and journeys that deliver highly individualized and relevant messaging to each member at critical points in their journey. • Maintain best-in-class deliverability and messaging health. • Strategize, develop and execute comprehensive email, SMS, and push campaigns and automations; run experimentation across segment- and event-based campaigns. • Analyze and report on lifecycle metrics including deliverability rates, open rates, CTR, overall revenue, and signups to drive insights and action. • Coordinate sprint planning to deploy work for each upcoming cycle and assign the right work to each team member. • Manage the team’s roadmap and backlog, and run standups and retrospectives to keep the mission on track and on time. • Stay aligned with your GM and adjacent teams, and collaborate efficiently across data, product, finance, and engineering to manage requirements and priorities. • Lead, mentor, and grow the lifecycle management team, working closely with Engineering, Design, Copywriting, and Product Marketing partners.

Job Requirements

  • 6+ years of hands-on lifecycle / CRM marketing experience, including building and scaling lifecycle programs
  • Experience setting up lifecycle infrastructure from the ground up — segmentation, data syncs, experiments and multi-channel journeys across email, SMS, push, and in-app
  • Deep, hands-on expertise with Customer.io or a similar lifecycle / CRM platform (e.g. Braze, Iterable)
  • Strong reporting and data analysis experience, including the knowledge of how to query and pull data sets as required (e.g. SQL, Amplitude, Looker)
  • Experience designing and running experimentation across both segment-based and event-triggered campaigns
  • Stakeholder management, and strong program management — able to run sprint planning, assign work, and manage a roadmap across cross-functional resources
  • Proactive and keen to take ownership.

Benefits

  • Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
  • Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
  • Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
  • Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
  • Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits.
  • Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

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