• Own and oversee Net at Work’s internal business application ecosystem, ensuring systems are reliable, secure, scalable, well-supported, and aligned with business operations • Lead rollouts of new internal applications and major system enhancements across departments, including planning, requirements, testing, training, adoption, and post-launch support • Apply sound SDLC practices, development best practices, and delivery frameworks to application rollouts, integrations, vendor-led implementations, and internal technology projects • Oversee core technology operations, including infrastructure, cloud platforms, network operations, collaboration tools, end-user support, monitoring, escalation, and incident management • Head the company’s internal security function, including security policies, controls, access management, risk management, vulnerability management, security awareness, and incident readiness • Establish practical technology roadmaps, governance processes, operating standards, and prioritization models that support day-to-day business needs and company growth • Manage technology vendors, implementation partners, licensing, renewals, support contracts, budgets, forecasts, and related technology spend • Support technology due diligence and integration planning for acquisitions, with a focus on applications, infrastructure, security, vendors, licensing, and operational continuity • Build and lead a service-oriented technology organization focused on reliability, responsiveness, security, documentation, accountability, and business partnership • Partner closely with the COO and leaders across Finance, Legal, Compliance, People & Learning, Sales, Service, Operations, and customer experience to support business priorities.

• Direct the analysis for profitability reviews and make recommendations for adjustments needed to achieve target profitability • Lead the analysis and present recommendations for: • Credited rate adjustments needed to achieve target profitability to the Retail Rate Committee • Pricing assumption reviews as well as other structural, value or methodology changes related to the retail annuity block • Prepare Senior Management and Board materials regarding rate, assumption and/or other recommended changes • Influence cross departmental meetings with VP/SVP leaders discussing various profitability choices and recommendations, partnering with distribution leaders and other management committee members • Employ sound analysis and judgement in balancing the trade-offs between profitability and brand reputation • Engage with organizational change management teams to ensure accurate and timely implementation of approved changes • Enhance departmental processes and analytical capabilities including the deployment of new analysis techniques where appropriate • Direct conversations with external partners (auditors, consultants, reinsurance partners) regarding rating and assumptions, as appropriate • Maintain knowledge of emerging industry experience for product features and benefits pertinent to F&G • Participate in and utilize third party services and surveys to augment understanding of emerging experience and expectations of future experience, especially where F&G experience is not credible and future experience has high impact on emergence of profits • Oversee staff development including performance management, training, development, controlling workflow, and engagement of employees

• Own the Payments GTM plays and the Payments revenue number, including ARR growth and attach rates. • Define the plays end to end: ICP, segmentation, messaging, competitive positioning, and channel strategy. • Lead the overlay team that supports field AEs and SEs in deals, and build repeatable sales motions and enablement they can run. • Build the GTM motion for Zuora's new agentic payment and orchestration capabilities, including the Payment Gateway Change (Volume Play), and drive adoption from launch to scale. • Coordinate the Volume Play with the Payments Value-Added Services (Value Play) team so both motions reinforce each other. • Develop co-sell motions, campaigns, and programs with PSP and gateway partners, and manage a competitive, multi-partner ecosystem with diplomacy. • Contribute market and deal feedback to the Payments roadmap, partnering with Product and the CPO organization on priorities. • Define and track KPIs for revenue growth, partner performance, enablement effectiveness, and product adoption, and report to senior leadership. • Work AI-native: use AI agents to scale your output and capture plays, enablement, and partner motions as reusable skill files the team can improve.

• Define and lead the regional channels and alliances strategy to drive revenue, market expansion, and partner success. • Build and manage strategic partnerships with system integrators, resellers, and technology partners. • Own partner performance: pipeline, enablement, co-selling, and revenue contribution. • Collaborate with Sales, Marketing, Product, and Services teams to align and execute joint go-to-market initiatives. • Negotiate partner agreements in line with business and legal objectives. • Lead and develop a high-performing regional alliances team. • Serve as a key voice to executive leadership on partner performance, market dynamics, and strategic opportunities. • Stay current on industry trends, competitive shifts, and emerging technologies to identify new partnership opportunities.