Role Description The IT Manager (Platform) is the operational backbone of the platform engineering team — responsible for ensuring that every engineer, architect, and specialist has the tools, devices, access, and IT environment they need to do their best work without friction. Reporting to the Platform Director, you will manage the team's end-user computing environment, IT service desk, software and hardware assets, office network infrastructure, and the IT security controls that keep the team's work environment secure and compliant. This is a hands-on management role: you set the standards, run the operation, and solve problems — escalating to technical specialists where needed, but owning the IT function as a whole. What You'll Do - End-User Computing & Device Management: - Own the lifecycle of all devices used by the platform engineering team — procurement, configuration, deployment, maintenance, and secure decommissioning. - Ensure every team member has a properly configured, policy-compliant machine from their first day. - Maintain an accurate, up-to-date asset register covering all hardware in the team's possession. - IT Service Desk & Support: - Operate the IT service desk for the engineering team — providing timely, effective support for hardware and software issues, access requests, connectivity problems, and general IT needs. - Track all incidents and requests, monitor resolution times, and continuously improve service quality. - The engineering team should never be blocked by an IT problem that hasn't been addressed. - Identity & Access Management: - Manage user accounts, access rights, and identity lifecycle across the team's IT environment — including onboarding, role changes, and offboarding. - Enforce least-privilege access principles, ensure MFA is active for all accounts and systems, and maintain accurate access records that can be audited at any time. - Work closely with the security team on access governance. - Office Network & Connectivity: - Manage and maintain the office network infrastructure that the engineering team depends on — local area networking, internet connectivity, VPN access for remote and hybrid workers, and the physical network hardware on site. - Ensure network performance is reliable and consistent, and that connectivity issues are diagnosed and resolved with minimal disruption to the team. - Software Licensing & SaaS Management: - Own the team's software asset inventory — tracking all licensed software, SaaS subscriptions, and developer tools. - Ensure the team has access to what they need, licenses are compliant and not over-provisioned, and renewals are managed proactively. - Work with Ops and Procurement on vendor contracts and cost management. - IT Security & Endpoint Compliance: - Enforce IT security controls at the device and user level — including endpoint protection, patch management, encryption policies, and device compliance monitoring. - Ensure all devices meet the security baseline required for work on a regulated financial platform. - Work with the Platform Manager (Security) and the broader security team to implement and maintain IT security standards across the team's environment. - Onboarding & Offboarding: - Own the IT dimension of every new hire arrival and departure — ensuring each new team member is fully set up and productive on day one, and that all access and devices are securely recovered and deprovisioned when someone leaves. - Coordinate closely with HR and the relevant hiring managers to ensure IT readiness is never the bottleneck in onboarding. - IT Procurement & Vendor Management: - Manage IT procurement in collaboration with the Ops and Procurement team — sourcing hardware, peripherals, and software in line with the team's requirements and the organisation's procurement policies. - Manage relationships with IT vendors and service providers, ensure SLAs are met, and flag issues or opportunities for improvement. - IT Governance & Documentation: - Maintain the IT policies, procedures, and documentation that govern the team's IT environment. - Ensure policies are up to date, communicated clearly to the team, and enforced consistently. - Keep records that satisfy internal governance requirements and any external audit or compliance needs relevant to the platform's regulatory environment. - Business Continuity & IT Resilience: - Ensure the team's IT environment is resilient — with appropriate backup procedures, recovery plans, and contingency arrangements for hardware failure, connectivity outages, or other IT disruptions. - The engineering team must be able to continue working through IT incidents with minimal disruption. - Work with the SRE team and Platform Manager on continuity planning where IT and platform operations intersect. Qualifications - 4+ years of IT management or senior IT support experience — with direct responsibility for end-user computing, service desk operations, and IT asset management in a technology organisation. - Solid understanding of identity and access management — Active Directory, Azure Active Directory, or equivalent — including user provisioning, access governance, and MFA enforcement. - Hands-on experience managing office network infrastructure — LAN, Wi-Fi, VPN, and the physical hardware that underpins it. - Experience managing software licences, SaaS subscriptions, and IT vendor relationships — with an understanding of licence compliance and procurement processes. - Familiarity with IT security controls at the endpoint level — device encryption, patch management, endpoint protection, and compliance monitoring. - Strong service orientation — a genuine commitment to keeping the engineering team productive and treating IT support as a professional discipline, not a reactive function. - Organised and detail-oriented — comfortable maintaining accurate asset registers, access records, and IT documentation in a fast-moving environment. Requirements - Experience supporting engineering or software development teams — with an understanding of the tools and environment that developers and cloud engineers need to do their work effectively. - Familiarity with ITIL or a structured IT service management framework — and experience applying it to a real IT support operation. - Experience working in a regulated environment — fintech, banking, or similar — with an awareness of the compliance and audit expectations that come with it. - Exposure to cloud identity and device management tools — Microsoft Intune, Jamf, or equivalent — for managing a modern, cloud-managed device fleet. - ITIL Foundation certification or equivalent IT service management qualification. - Experience with IT procurement in a Nigerian or West African context — vendor relationships, local supply chains, and import logistics for hardware. Compensation Competitive and commensurate with experience. Details will be shared with shortlisted candidates. Benefits - Impactful work — you'll keep the operational engine running for a team building one of Africa's most ambitious digital platforms. - World-class team — you'll work alongside engineers, architects, and specialists from some of the best organisations on the continent and globally. - Professional growth — a fast-moving, high-complexity environment that will stretch your IT management skills and expose you to modern engineering practices and tooling. - Lagos, Nigeria — based at our Lagos office, at the heart of Africa's most dynamic technology ecosystem. How to Apply To apply, please use the link provided in the job posting. Applications are managed through our recruitment platform and reviewed on a rolling basis.

Role Description Ищем младшего специалиста технической поддержки. Опыт не обязателен: всему необходимому обучим. Кого ищем: - Эта вакансия подойдёт тем, кто хочет начать карьеру в IT/телеком. - Нам важны внимательность, ответственность, спокойная коммуникация и желание разбираться в новом. - Глубокие технические знания на старте не нужны. - Важно уметь читать инструкции, задавать вопросы и доводить задачи до понятного результата. Задачи: - Принимать и сопровождать обращения клиентов в рабочих чатах и внутренних системах; - Проверять информацию по обращениям во внутренних системах; - Готовить простые отчёты, выгрузки и детализации; - Взаимодействовать с клиентами и внутренней командой; - Фиксировать задачи, статусы и результаты; - Работать по готовым инструкциям и регламентам; - Поддерживать внутреннюю базу знаний. Qualifications - Готовность учиться и разбираться в техническом продукте; - Грамотная письменная речь; - Внимательность и аккуратность в деталях; - Умение спокойно и вежливо общаться с клиентами; - Умение работать по инструкции; - Ответственный подход к задачам; - Готовность работать с несколькими обращениями параллельно; - Базовое владение компьютером, таблицами и мессенджерами; - Базовый английский с использованием переводчика. Requirements - Опыт в поддержке, call-центре, клиентском сервисе или продажах; - Интерес к IT, связи, телефонии или техническим сервисам; - Опыт работы с CRM, Helpdesk, Asana, Excel или Google Sheets. Benefits - Формат: удалённый; - График: сменный, 2/2, без ночных смен; - Оплата: 50 000 рублей (с возможностью дальнейшего роста); - Оформление по ТК РФ; - Испытательный срок 1 месяц (оплачиваемый); - Обучение с нуля и поддержка на старте; - Понятные инструкции и база знаний для работы; - Возможность развиваться в IT/телеком-направлении.

Role Description We're looking for an After-Hours IT Support Engineer (Tier 1) to provide critical technical support for a rapidly growing U.S. healthcare organization operating 24/7. - Provide Tier 1 technical support via phone, email, ticketing systems, and Microsoft Teams. - Troubleshoot Windows, Microsoft 365, networking, printers, user accounts, and access-related issues. - Handle password resets, account provisioning/deprovisioning, onboarding, offboarding, and permission management. - Maintain detailed ticket documentation and ensure SLA compliance. - Escalate complex infrastructure and application issues when necessary. - Deliver outstanding support to healthcare professionals working around the clock. Qualifications - 2–4 years of IT Help Desk or Technical Support experience. - Experience supporting U.S.-based users. - Strong knowledge of: - Windows 10/11 - Microsoft 365 - Azure Active Directory (Entra ID) - Exchange Online - Microsoft Teams - Single Sign-On (SSO) - Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi) - ITSM platforms such as ServiceNow, Freshservice, Jira Service Management, Zendesk, ConnectWise, or Autotask Bonus Qualifications - Experience working in a Managed Service Provider (MSP) environment. - Healthcare IT or EMR experience. - Azure Fundamentals or ITIL Foundation Certification. - Familiarity with Meraki networking or Power BI. What Makes You a Great Fit - Excellent English communication skills. - Outstanding customer service mindset. - Strong troubleshooting and analytical skills. - Ability to work independently and manage multiple priorities. - Detail-oriented with excellent documentation habits. - Team player with a strong sense of urgency and adaptability. Schedule - After-hours coverage (Phoenix, AZ Time): - Monday–Friday: 4:00 PM – 7:00 AM - 24-hour weekend coverage - U.S. holidays - Rotating shifts to ensure continuous support Why Join Us? You'll become part of a collaborative team supporting a mission-critical healthcare organization where your work directly impacts healthcare professionals and patients. If you're looking for an opportunity to grow your IT career in a dynamic, customer-focused environment, this is the role for you.

IT Engineer II Company: Vertafore Location: Denver, CO, USA Employment Type: Full-time Work Arrangement: Hybrid / Flexible First (Primarily office-based in Denver with flexibility to work from home; office attendance required as needed for collaboration, meetings, and business purposes.) Salary: $65,000–$80,000 per year Bonus: Eligible for the Vertafore Incentive Plan (VIP) annual bonus Travel: Up to 10% Job Description The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India. Enterprise IT Engineers are responsible for supporting internal customers and clients at Vertafore in their assigned office and through the completion of assigned tickets. This position will directly impact our user’s ability to improve productivity, manage account needs, standardize, and streamline processes Core Requirements and Responsibilities: Essential job functions included but are not limited to the following: - Primarily responsible for installation, configuration, repair, replacement of workstation, other hardware components and software applications - Works closely with users to ensure smooth, uninterrupted operation of workstations and all related peripherals - Security operations including remediations, virus prevention, user and email risk analysis, vulnerability management and Identity and Access Management - Supports local network infrastructure, desk side LAN, Wi-Fi, and hardware changes - Supports Executive level issues including PC and Mac (hybrid, remote support) - Responsible for Enterprise Core Services (Active Directory, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, O365 Management) - Server Management including patch oversight, OS upgrades, new builds, DC deployment and decommissioning - Implement and support compliance controls and auditing (IAM, Zero Trust, Domain and endpoint hardening) - Mobile Device Management and Mobile App Management - Performs formal system design bases on IS management methodologies - Applies Quality Control and Quality Assurance principles - Ability to communicate complex technical concepts to individuals varying various technical ability - Writes and maintains complete and concise technical project documentation - Presents training presentations on multiple technical levels - Familiar with ITIL best practices in time management and project management - Other duties as assigned Knowledge, Skills and Abilities: - Understanding of general business issues including external factors that impact business and industry - Familiar with endpoint management solutions such as Tanium, Intune, JAMF - VDI, AWS and datacenter virtualization and support experience recommended - Familiar with MFA solutions and best practices for BYOD (MS Entra, Ping) - Experience with Anti-Virus and security response applications such as Symantec, CrowdStrike - Ability to provide excellent and timely customer service Skills & Requirements Qualifications: - Minimum of 3 years’ experience maintaining and troubleshooting PC and MAC operating systems required (Windows Desktop OS, MacOS, iOS) - 3-5 years’ experience with strong user endpoint troubleshooting and resolution - Minimum of 3 years’ experience troubleshooting network and Wi-Fi issues end to end - Minimum of 3 years’ experience with Enterprise Core Services (AD, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, PS Scripting a plus) - 2 years’ experience with Server OS, VCenter and physical server room infrastructure support Additional Requirements and Details: - Travel required up to 10% of the time. - Located and working from an office location. - Occasional lifting and/or moving up to 10 pounds. - Frequent repetitive hand and arm movements required to operate a computer. - Specific vision abilities required by this job include close vision (working on a computer, etc.). - Frequent sitting and/or standing. THE VERTAFORE STORY Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers. The Vertafore Way Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about. · Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces. · Win Together: We work together as one team, showing empathy and respect along the way. · Show Up Curious: We work to challenge one another to push boundaries and think beyond the box. · Say It, Do It: We honor every one of our commitments because integrity is important to us. · Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs. · We Love Insurance: We appreciate the impact insurance has on the world. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! Vertafore is a drug free workplace and conducts preemployment drug and background screenings. The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us. QualificationsVertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire. Vertafore is a drug free workplace and conducts preemployment drug and background screenings. We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us. We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com Just a note, this contact information is for accommodation requests only.