Role Description We're looking for an After-Hours IT Support Engineer (Tier 1) to provide critical technical support for a rapidly growing U.S. healthcare organization operating 24/7. - Provide Tier 1 technical support via phone, email, ticketing systems, and Microsoft Teams. - Troubleshoot Windows, Microsoft 365, networking, printers, user accounts, and access-related issues. - Handle password resets, account provisioning/deprovisioning, onboarding, offboarding, and permission management. - Maintain detailed ticket documentation and ensure SLA compliance. - Escalate complex infrastructure and application issues when necessary. - Deliver outstanding support to healthcare professionals working around the clock. Qualifications - 2–4 years of IT Help Desk or Technical Support experience. - Experience supporting U.S.-based users. - Strong knowledge of: - Windows 10/11 - Microsoft 365 - Azure Active Directory (Entra ID) - Exchange Online - Microsoft Teams - Single Sign-On (SSO) - Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi) - ITSM platforms such as ServiceNow, Freshservice, Jira Service Management, Zendesk, ConnectWise, or Autotask Bonus Qualifications - Experience working in a Managed Service Provider (MSP) environment. - Healthcare IT or EMR experience. - Azure Fundamentals or ITIL Foundation Certification. - Familiarity with Meraki networking or Power BI. What Makes You a Great Fit - Excellent English communication skills. - Outstanding customer service mindset. - Strong troubleshooting and analytical skills. - Ability to work independently and manage multiple priorities. - Detail-oriented with excellent documentation habits. - Team player with a strong sense of urgency and adaptability. Schedule - After-hours coverage (Phoenix, AZ Time): - Monday–Friday: 4:00 PM – 7:00 AM - 24-hour weekend coverage - U.S. holidays - Rotating shifts to ensure continuous support Why Join Us? You'll become part of a collaborative team supporting a mission-critical healthcare organization where your work directly impacts healthcare professionals and patients. If you're looking for an opportunity to grow your IT career in a dynamic, customer-focused environment, this is the role for you.

IT Engineer II Company: Vertafore Location: Denver, CO, USA Employment Type: Full-time Work Arrangement: Hybrid / Flexible First (Primarily office-based in Denver with flexibility to work from home; office attendance required as needed for collaboration, meetings, and business purposes.) Salary: $65,000–$80,000 per year Bonus: Eligible for the Vertafore Incentive Plan (VIP) annual bonus Travel: Up to 10% Job Description The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India. Enterprise IT Engineers are responsible for supporting internal customers and clients at Vertafore in their assigned office and through the completion of assigned tickets. This position will directly impact our user’s ability to improve productivity, manage account needs, standardize, and streamline processes Core Requirements and Responsibilities: Essential job functions included but are not limited to the following: - Primarily responsible for installation, configuration, repair, replacement of workstation, other hardware components and software applications - Works closely with users to ensure smooth, uninterrupted operation of workstations and all related peripherals - Security operations including remediations, virus prevention, user and email risk analysis, vulnerability management and Identity and Access Management - Supports local network infrastructure, desk side LAN, Wi-Fi, and hardware changes - Supports Executive level issues including PC and Mac (hybrid, remote support) - Responsible for Enterprise Core Services (Active Directory, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, O365 Management) - Server Management including patch oversight, OS upgrades, new builds, DC deployment and decommissioning - Implement and support compliance controls and auditing (IAM, Zero Trust, Domain and endpoint hardening) - Mobile Device Management and Mobile App Management - Performs formal system design bases on IS management methodologies - Applies Quality Control and Quality Assurance principles - Ability to communicate complex technical concepts to individuals varying various technical ability - Writes and maintains complete and concise technical project documentation - Presents training presentations on multiple technical levels - Familiar with ITIL best practices in time management and project management - Other duties as assigned Knowledge, Skills and Abilities: - Understanding of general business issues including external factors that impact business and industry - Familiar with endpoint management solutions such as Tanium, Intune, JAMF - VDI, AWS and datacenter virtualization and support experience recommended - Familiar with MFA solutions and best practices for BYOD (MS Entra, Ping) - Experience with Anti-Virus and security response applications such as Symantec, CrowdStrike - Ability to provide excellent and timely customer service Skills & Requirements Qualifications: - Minimum of 3 years’ experience maintaining and troubleshooting PC and MAC operating systems required (Windows Desktop OS, MacOS, iOS) - 3-5 years’ experience with strong user endpoint troubleshooting and resolution - Minimum of 3 years’ experience troubleshooting network and Wi-Fi issues end to end - Minimum of 3 years’ experience with Enterprise Core Services (AD, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, PS Scripting a plus) - 2 years’ experience with Server OS, VCenter and physical server room infrastructure support Additional Requirements and Details: - Travel required up to 10% of the time. - Located and working from an office location. - Occasional lifting and/or moving up to 10 pounds. - Frequent repetitive hand and arm movements required to operate a computer. - Specific vision abilities required by this job include close vision (working on a computer, etc.). - Frequent sitting and/or standing. THE VERTAFORE STORY Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers. The Vertafore Way Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about. · Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces. · Win Together: We work together as one team, showing empathy and respect along the way. · Show Up Curious: We work to challenge one another to push boundaries and think beyond the box. · Say It, Do It: We honor every one of our commitments because integrity is important to us. · Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs. · We Love Insurance: We appreciate the impact insurance has on the world. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! Vertafore is a drug free workplace and conducts preemployment drug and background screenings. The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us. QualificationsVertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire. Vertafore is a drug free workplace and conducts preemployment drug and background screenings. We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us. We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com Just a note, this contact information is for accommodation requests only.

Role Description Our client is undergoing a global infrastructure/hardware refresh initiative, where they are looking to refresh Hardware, HCI infrastructure, Firewalls, Routers, and Switches across multiple industrial sites. They are seeking an experienced Infrastructure Project Manager to support the growing portfolio of initiatives. This individual will be responsible for driving complex infrastructure, networking, and cybersecurity projects in fast-paced, highly dynamic environments where priorities, timelines, and requirements often evolve. This is a highly visible role requiring a strong communicator who can operate independently, lead technical discussions, drive accountability, and effectively translate project status, risks, and financial impacts to both customers and executive management. - Lead multiple IT infrastructure projects from initiation through completion - Coordinate cross-functional teams consisting of infrastructure, network, security, and business stakeholders - Establish project governance, reporting standards, and communication frameworks - Provide accurate and actionable project status reporting to management and customers - Monitor project scope, schedules, budgets, risks, and dependencies - Drive visibility into project health and proactively escalate issues when necessary - Partner with technical teams to ensure infrastructure requirements are properly defined and executed - Manage project financials, including forecasting, change management, and cost controls - Communicate project risks, hardware lead times, pricing fluctuations, and delivery impacts to stakeholders - Ensure project information is standardized, organized, and easily consumable by leadership - Drive accountability across internal teams, vendors, and customers to meet project objectives - Support continuous improvement of project management processes and reporting practices Qualifications - Must be located in Brazil and fluent in Portuguese and English (Sao Paulo preferred) - Infrastructure Project Manager

• Lead end-to-end infrastructure projects (e.g. Cloud migrations, data center, network, workplace) ensuring delivery on time, budget, and scope • Define and manage project scope, plans, and milestones, including resource allocation and detailed scheduling • Drive risk, issue, and change management across the full project lifecycle, with proactive mitigation and escalation • Coordinate cross-functional teams and external vendors, ensuring alignment between business, architecture, and operations • Ensure transparent communication and reporting to stakeholders, including senior management and steering committees • Establish strong stakeholder relationships and ensure effective collaboration across global delivery teams.