• Administers Microsoft Teams Phone, Amazon Connect, CallTower, Retarus, and other enterprise communication platforms. • Provides advanced Tier II/III support for unified communications and related infrastructure. • Improves operational efficiency, service reliability, and user experience through infrastructure modernization, PowerShell scripting, workflow automation, process optimization, and the implementation of new technologies. • Collaborates with Infrastructure, Service Desk, Clinical Operations, Patient Admissions, Information Security, vendors, and business stakeholders to design, implement, support, and improve enterprise communication services. • Owns assigned systems and services by proactively identifying issues, communicating status and risks, following through on commitments, and driving problems to resolution. • Creates and maintains accurate technical documentation, implementation procedures, standard operating procedures, operational runbooks, system diagrams, and knowledge articles to promote operational consistency, knowledge sharing, and business continuity.

• Support customers by answering inbound calls related to employee and retiree annuity benefits. • Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits. • Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.

Role Description Our client is a performance-driven company specializing in insurance lead generation. They run high-volume paid media campaigns to generate inbound leads and calls, which they then sell to insurance carriers and brokers. Speed, efficiency, and a low cost per lead are everything here. We are hiring a Buyer Operations specialist to own the infrastructure that routes our calls and to be the person our buyers rely on when something needs to work. This is a hands-on, technical role for someone who already knows the pay-per-call world and can configure, test, and troubleshoot call routing without hand-holding. You will manage our call routing platforms end to end, stand up new buyer integrations, and serve as the first point of contact whenever a buyer-side issue comes up. If you know your way around Ringba and CallGrid and enjoy solving routing problems under time pressure, this is built for you. What You Will Do - Configure and manage call routing in Ringba and CallGrid, including ring trees, ping targets, and RTB settings - Set up new ping targets and buyer integrations for real-time call bidding - Run call flow tests to confirm routing configurations are working correctly - Investigate and resolve ping failures across active buyer connections - Act as the first point of contact for buyer troubleshooting, diagnosing and resolving issues as they come up - Manage day-to-day buyer communications - Investigate billing and reconciliation discrepancies at the request of the accounting team Qualifications - Working knowledge of Ringba and CallGrid - Hands-on experience configuring call routing infrastructure: ring trees, ping targets, RTB, and concurrent call management - Ability to diagnose and troubleshoot call flow issues independently - Strong communication skills for managing buyer relationships and industry contacts - Comfort navigating technical platforms and resolving issues under time pressure Requirements - Experience in a call-based lead generation or performance marketing environment - Existing relationships in the inbound call space - Familiarity with real-time bidding for inbound calls Important: This Is an Exclusive Role This is a full-time, exclusive position. Candidates who plan to remain employed at another agency, continue freelancing, or operate their own agency will not be considered. We are looking for one person fully dedicated to this role. Benefits - Remote Working for US Company - Exposure to new technology & trend - Competitive Salary

Role Description The Christian Broadcasting Network (CBN) is looking for Remote First Shift Contact Center Representatives to join our dynamic inbound contact center ministry team. We are seeking full and part-time dedicated customer service professionals who also love to pray and are passionate about the mission of CBN. This work-from-home position will communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine, sharing information about CBN and its affiliated ministries, and encouraging financial support. Serving in this position facilitates ministry activities and contributes to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide. - Contact Center Hours of Operation: 6:00 a.m. – 12:00 a.m. EST (5:00 a.m. – 11:00 p.m. CST) - Full-time positions work 40 hours per week with full benefits offered. - Part-time positions work 20-25 hours per week with benefits for vacation leave, sick leave, and 401(k) participation. - Openings for English and Bilingual (English/Spanish) positions. - English language Representatives are paid $15.00 per hour. Qualifications - 1+ years of experience as a contact center agent or similar customer service-related work. - Excellent ability to effectively interact with callers and consistently perform contact center processes. - Knowledge of the Bible and ability to pray concise, Scripture-based prayers. - Strong listening skills with ability to verbally empathize with others. - Fluent English language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling. - Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script. - Ability to maintain a distraction-free home office environment. - Ability to maintain consistent access to a high-speed cable or fiber internet router. - Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software. - Ability to work in a structured, fast-paced environment, and adapt quickly to change. - Coachable with ability to accept feedback, apply guidance, and improve performance. - Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols. - Strong ability to maintain consistent punctuality and attendance. - Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public. - Self-motivated with ability to work independently as well as be an effective member of a team. - Flexible with ability to work well under pressure and consistently meet performance metrics. - Good manual dexterity with ability to sit for extended periods of time at a computer workstation. - Ability to work weekends and holidays are required. - Demonstrate life application of Biblical principles and practices in alignment with CBN’s non-profit Christian mission. Benefits - 75% tuition discount from Regent University available upon hire for full-time positions. - Healthcare benefits for full-time positions. Company Description CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package.