Bilingual Benefits Call Center Representative

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteLeadTeam 10,001+Since 2017H1B SponsorCompany SiteLinkedIn

Location

Alaska + 18 moreAll locations: Alaska | Arizona | California | Colorado | Connecticut | Hawaii | Illinois | Maine | Montana | Nebraska | New Jersey | New York | Oregon | Maryland | Massachusetts | Missouri | Rhode Island | Vermont | Washington

Posted

4 days ago

Salary

$18 / hour

Seniority

Lead

High SchoolEnglishSpanish

Job Description

Bilingual Benefits Call Center Representative

Conduent

• Support customers by answering inbound calls related to employee and retiree annuity benefits. • Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits. • Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.

Job Requirements

  • Must be able to fluently read, write, and speak in both English and Spanish
  • Previous customer service and/or call center experience
  • Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
  • Strong keyboarding skills and proficiency navigating multiple systems
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Ability to multitask effectively while managing a high volume of calls
  • Ability to follow guidelines and provide accurate information
  • Ability to work independently in a remote environment
  • High school diploma, GED, or college degree
  • Successful completion of background check
  • Must be 18 years of age or older

Benefits

  • Health insurance coverage
  • Voluntary dental and vision programs
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid time off (PTO) or vacation and/or sick time

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