CBN is a global nonprofit ministry demonstrating the love of God and sharing the Gospel of Jesus Christ
Contact Center Representative
Location
United States
Posted
4 days ago
Salary
$15 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Contact Center Representative
The Christian Broadcasting Network
Role Description The Christian Broadcasting Network (CBN) is looking for Remote First Shift Contact Center Representatives to join our dynamic inbound contact center ministry team. We are seeking full and part-time dedicated customer service professionals who also love to pray and are passionate about the mission of CBN. This work-from-home position will communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine, sharing information about CBN and its affiliated ministries, and encouraging financial support. Serving in this position facilitates ministry activities and contributes to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide. - Contact Center Hours of Operation: 6:00 a.m. – 12:00 a.m. EST (5:00 a.m. – 11:00 p.m. CST) - Full-time positions work 40 hours per week with full benefits offered. - Part-time positions work 20-25 hours per week with benefits for vacation leave, sick leave, and 401(k) participation. - Openings for English and Bilingual (English/Spanish) positions. - English language Representatives are paid $15.00 per hour. Qualifications - 1+ years of experience as a contact center agent or similar customer service-related work. - Excellent ability to effectively interact with callers and consistently perform contact center processes. - Knowledge of the Bible and ability to pray concise, Scripture-based prayers. - Strong listening skills with ability to verbally empathize with others. - Fluent English language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling. - Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script. - Ability to maintain a distraction-free home office environment. - Ability to maintain consistent access to a high-speed cable or fiber internet router. - Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software. - Ability to work in a structured, fast-paced environment, and adapt quickly to change. - Coachable with ability to accept feedback, apply guidance, and improve performance. - Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols. - Strong ability to maintain consistent punctuality and attendance. - Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public. - Self-motivated with ability to work independently as well as be an effective member of a team. - Flexible with ability to work well under pressure and consistently meet performance metrics. - Good manual dexterity with ability to sit for extended periods of time at a computer workstation. - Ability to work weekends and holidays are required. - Demonstrate life application of Biblical principles and practices in alignment with CBN’s non-profit Christian mission. Benefits - 75% tuition discount from Regent University available upon hire for full-time positions. - Healthcare benefits for full-time positions. Company Description CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package.
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Bilingual Contact Center Representative
The Christian Broadcasting NetworkCBN is a global nonprofit ministry demonstrating the love of God and sharing the Gospel of Jesus Christ
• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine • Share information about CBN and its affiliated ministries • Encourage financial support • Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide
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