Ingredion Incorporated logo
Ingredion Incorporated

We bring the potential of people, nature and technology together to make life better.

International Customer Support Specialist

Location

Mexico

Posted

1 day ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

International Customer Support Specialist

Ingredion Incorporated

Role Description Ingredion is looking for a detail-oriented and customer-focused International Customer Support Specialist to join our team. In this role, you will help ensure a seamless order-to-delivery experience for our international customers by supporting order management, export execution, documentation, and customer communication while collaborating with cross-functional teams across the business. As an International Customer Support Specialist, you will provide day-to-day support for international customer orders and export activities, ensuring accurate order processing, compliant documentation, and timely shipment execution. This role partners closely with Logistics, Quality, Sales, Program Management, and Order Coordination teams to deliver excellent customer service and support global business operations. - Process international customer orders accurately using SAP and Salesforce. - Support customers with inquiries related to order status, shipment updates, delivery timing, and documentation. - Resolve routine order discrepancies, delivery concerns, and basic customer complaints. - Prepare export documentation, including commercial invoices, packing lists, and bill of lading instructions. - Coordinate routine international shipments with freight forwarders, brokers, and logistics providers. - Track shipments and proactively escalate delays, documentation gaps, or non-standard requirements. - Maintain accurate customer, order, and shipment data while ensuring compliance with export procedures and record retention requirements. - Participate in continuous improvement initiatives and support daily operational service levels. Qualifications - Bachelor’s Degree preferred. - 2–4 years of experience in customer support, logistics, export operations, or order management. - Experience with SAP, Salesforce, EDI, or similar business systems. - Knowledge of international shipping, export documentation, and logistics processes is preferred. - Strong organizational, communication, and analytical skills. Requirements - Detail-oriented with a strong commitment to accuracy and quality. - Eager to learn and develop expertise in international logistics, export compliance, and customer support. - Able to manage multiple priorities effectively in a fast-paced environment. - Customer-focused with excellent verbal and written communication skills. - Accountable, collaborative, and proactive in identifying and escalating issues appropriately. - Strong team player who enjoys working across functions to achieve shared business goals. Benefits - Competitive salary and performance-based pay recognizing your contributions to our success. - Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being. - Learning, training, and development opportunities, including tuition reimbursement. - A culture of real-time appreciation, with personalized recognition rewards globally. - Exclusive discounts on everyday products, services, and travel.

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