Role Description The role begins hands-on and grows into a team you will build and lead. In your first months, you are the implementation team; within a year, you are leading one. What you'll do - Own implementation personally — take enterprise customers from signed contract to live production in collaboration with our customer engineering team: scoping each deployment, designing integrations with their helpdesk and workflows (Zendesk, HubSpot, Salesforce, Intercom, Freshdesk, and more), and getting their AI agents resolving real conversations. - Get customers live, and to value — a kickoff call is not success; a customer automating at scale in production and renewing because the ROI is undeniable is. You will own go-live as the metric that matters and clear every blocker between signature and success. - Navigate complex enterprise cycles — partner closely with sales and engineering through long, high-stakes deals with many stakeholders, security reviews, data migrations, and legacy systems, keeping business and technical stakeholders aligned from pre-sales scoping to post-sales expansion. - Build the playbook, then the team — codify what works into a repeatable implementation methodology, then hire and lead the Customer Success and Implementation team across Europe, coaching them to the bar you have set. - Be the voice of the customer — turn what you learn on the front line into sharper onboarding, a better product, and stronger retention, working directly with our founders and engineers, who talk to customers every day. Qualifications - 8–10+ years in customer success, implementation, professional services, or solutions and onboarding leadership at an enterprise B2B SaaS company, with genuine depth in technical implementation. - A track record of personally leading complex enterprise deployments end to end — integrations, APIs, data migrations, and getting customers into live production. - The ability to operate as a player-coach: hands-on delivering today, hiring and building a team tomorrow. - Experience navigating long, complex enterprise sales and deployment cycles, and managing senior stakeholders on both the customer and internal sides. - Fluency with CRM and support tooling (Salesforce, HubSpot, Zendesk, Intercom, Freshdesk) and the modern AI tools your team will build on. - Based in Western Europe — ideally Germany, the United Kingdom, or the Netherlands — able to work across CET business hours and to travel to customers when it counts. Requirements - You've built a Customer Success or Implementation function from the early stage, not just joined a mature one. - Domain experience in AI, customer support, fintech, or enterprise support operations. - You've carried or directly influenced retention and expansion targets. Benefits - Flexible paid time off - Medical, dental, and vision benefits for you and your family - Parental leave - Fertility and family-building benefits - Top-tier work equipment and home-office setup

Role Description - Project Set-up – work with our onboarding team and clients to organize and run kick-off meetings, and deliver our implementation. - Create, maintain and manage project plans to deliver the successful roll-out of clients. - Client and Project Management – Support project review calls (internal and external), coordinating and delivering on the project streams. - Refer and manage any changes to the scope of work and delivery schedule. - Payroll Process Requirements – Define and set-up the agreed client payroll processes, establishing all of the payroll and data requirements. - Ensure each client payroll calendar is managed timely and effectively. - Documentation - Maintain detailed project documentation, including project plans, status reports, and process documentation. - System set-up and parallel payroll process – define, agree and configure all interfaces, reports and systems configurations to successfully deliver the parallel and live payroll for month 1 and 2, if applicable. - Go-live transition, Sign-off and documentation – Work with the client to sign-off on the project and document all of the client specific needs and processes ensuring validation and confirmation on the project implementation. - Responsible for generating reports to analyze, audit, and reconcile payroll data. - Reports - Mapping of GL reports if required. - Communication – Act as the point of contact for all payroll project matters for the client. - The role is primarily autonomous and will set priorities and manage the project appropriately. - Regular status reporting to senior leadership is required, with this role taking ownership for appropriately escalating issues where necessary. - Schedule and attend weekly client calls to report on project status, identifying any risks, actions, issues and dependencies. - Project Management - Lead and manage the end-to-end implementation of a global payroll system, ensuring on-time and on-budget delivery. - Client Management - Gather key requirements from clients to facilitate the onboarding process, and guide them through the technical payroll aspects of onboarding in a professional, clear manner. - Requirements Gathering - Collaborate with HR, Finance, and other stakeholders to gather payroll requirements. - Compliance - Ensure that all payroll processes adhere to local tax and labour laws, keeping up-to-date with any changes. - Data Migration - Oversee the migration of payroll data from legacy systems to the new global payroll system, ensuring data accuracy and security. - Testing - Develop and execute a comprehensive testing plan to identify and resolve system issues, ensuring a smooth transition to the new payroll system. - Change Management - Implement change management strategies to ensure a seamless transition for employees and HR teams. Qualifications - 5+ years of experience in global payroll implementation and payroll operations. - Strong knowledge of payroll processes and compliance across Poland. - Experience with payroll systems and software. - Client-facing project management experience and ability to manage multiple projects. - Project management certification (e.g., PMP) is a plus. - Excellent communication, collaboration, and problem-solving skills. - Ability to manage multiple projects under tight deadlines. - Bachelor’s degree in Human Resources, Business, or related field (Master’s preferred). Company Description Dear recruiters there is no need to edit this.

• Lead client onboarding from pre-kickoff through launch • Build and maintain project plans, track milestones, flag risks, and keep internal teams aligned • Conduct kickoff calls, discovery and training sessions, and check-ins with client stakeholders • Partner with Account Management and the Engineering team to ensure smooth handoffs and accurate client expectations • Assess each client's CRM environment and document how leads, appointments, and agent attribution should flow end to end • Translate client requirements and CRM realities into clear technical requirements for engineering and for client technical contacts • Coordinate and validate API based lead delivery during launch • Troubleshoot and escalate integration issues with full context • Contribute to the implementation playbook, onboarding workflows, and standardized integration templates

Role Description The Channel Strategy team is a newly established group focused on advancing media buying, performance optimization, and digital acquisition strategy within a Fortune 500 technology organization. This team plays a critical role in scaling global marketing efforts by leveraging data, advanced advertising platforms, and emerging AI-driven tools. You’ll work across multiple lines of business, partnering with internal stakeholders and external agencies to drive measurable growth and improve marketing efficiency. Role 1: Media Buying Specialist (Performance & Optimization) This role is ideal for a hands-on performance marketer who thrives on campaign optimization, data analysis, and continuous improvement at scale. Key Responsibilities - Execute and optimize paid media campaigns across platforms such as: - Google Ads / YouTube - TikTok - Reddit - Additional regional platforms (e.g., LINE, Shopee) - Analyze campaign performance to identify: - Keyword and audience effectiveness - Market-level opportunities - Optimization gaps across the funnel - Translate performance data into actionable insights that inform: - Campaign strategy - Go-to-market (GTM) improvements - User acquisition and onboarding strategies - Conduct in-depth analysis within ad platforms to uncover trends, inefficiencies, and growth opportunities. - Manage core campaign execution, including: - Keyword strategy and list management - Bid optimization - Conversion tracking and funnel performance - Creative coordination with agency partners - Partner with internal teams and external agencies to enhance campaign performance and accountability. - Work autonomously across multiple products and business priorities in a fast-paced environment. Role 2: Media Analyst / Hybrid Media Buyer This role offers flexibility for candidates with strengths in data analytics, performance marketing, or a combination of both. Key Responsibilities - Perform deep analysis across marketing channels to evaluate campaign effectiveness and identify optimization opportunities. - Develop insights that drive improvements in performance, targeting, and conversion outcomes. - Support media buying efforts, including campaign execution and optimization (for hybrid profiles). - Collaborate with cross-functional partners to translate data into strategic recommendations. - Assist in managing workflows, priorities, and campaign deliverables as needed. - Contribute to ongoing testing, experimentation, and performance tracking initiatives. Qualifications - 3–7+ years of experience in: - Performance marketing - Media buying - Digital marketing analytics - Strong hands-on experience with platforms such as: - Google Ads, DV360, or similar programmatic tools - Demonstrated ability to: - Optimize campaigns based on performance data - Identify trends and translate insights into actionable improvements - Solid understanding of: - Conversion funnels - Attribution models - Campaign performance metrics - Experience working in fast-paced, results-driven environments. - Ability to manage multiple priorities and operate with a high degree of autonomy. Requirements - Experience in agency environments or managing agency relationships. - Exposure to global or multi-market campaign strategy. - Familiarity with emerging AI-driven advertising tools and automation platforms. - Strong analytical skillset (Excel, data visualization tools, or similar). - Experience connecting marketing performance insights to broader business or product strategy. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.