Empowering digital workplaces
Senior Field Representative, Field Services Support
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Senior Field Representative, Field Services Support
Ricoh UK
• Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. • Specializes in the servicing and repair of a core set of highly complex office products. • Manages territory, inventory, and customer relationships. • As a specialist, provides 2nd level technical support to other technicians. • Achieves expected productivity levels associated with assigned workload and level of experience. • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. • Able to work under minimal supervision. • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. • Demonstrates required digital competencies associated with assigned products and level assignment. • Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. • Completes technical training on new equipment as assigned. • Conducts OJT for new and experienced technicians as required. • Conducts technical seminars as required. • Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations. • A positive influence/champion within the team/organization. • Proactively seeks ways to improve things. • Assumes responsibilities of Field Technology Service Manager as required. • Effectively executes all required territory management and call handling procedures. • Works closely with sales partners to maximize equipment leads and upgrade opportunities. • Maintains and manages own parts inventory with a high degree of accuracy. • Adheres to territory back-up plans. • Completes all required administrative tasks in an accurate and timely manner. • Complies with all company policies. • Effectively handles the most difficult customer situations. • Acts as a communication link on unresolved technical problems/issues. • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. • Maintains productive, professional relationship with all company personnel. • Responsible for maintaining a "car stock" inventory. • Performs other duties as assigned.
Job Requirements
- Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
- Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
- Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
- Requires an excellent working knowledge of electro-mechanical devices and electronics.
- Requires expert knowledge of assigned equipment.
- Skilled methodical approach to resolving problems.
- Possesses strong interpersonal and verbal communications skills.
- Excellent customer service skills including ability to follow up to ensure closure of issues.
- Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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