Manager, Client Success – Bilingual, French/English

Client PartnerSalesFull TimeRemoteSeniorTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

5 days ago

Salary

$105K - $125K / year

Seniority

Senior

Bachelor Degree5 yrs expFrenchEnglish

Job Description

Manager, Client Success – Bilingual, French/English

Maple (getmaple.ca)

• Drive the success of one of Maple's primary revenue segments, balancing revenue growth and margin with long-term partner success and satisfaction • Lead and develop a team of individual contributors through coaching, feedback and high accountability, building their confidence to handle complex partner scenarios with minimal guidance • Coach in the moment by shadowing partner calls, sitting in on key meetings and running real-time coaching to raise the bar on how the team shows up, especially through complex, non-standard renewal cycles • Represent Maple in strategic partner engagements and high-stakes escalations in both English and French, supported by leadership where needed, and keep alignment strong with operational stakeholders across the portfolio • Execute and improve the workflows that shape your team's day-to-day—solving for partner experience, operational performance and revenue impact • Bring the voice of the partner and patient into the business, pairing feedback with deep segment and industry knowledge to inform forward-looking team decisions and Business Development strategy • Support Client Success leadership on cross-functional work with Marketing, Data, Finance and Operations—bringing your team's insights into the conversation and translating decisions back to the team.

Job Requirements

  • 5+ years of enterprise account management experience, with a track record of meeting or exceeding revenue targets
  • 2+ years of people leadership experience on a Sales or Client Success team—with a real track record of coaching and developing early-career talent into confident, independent operators
  • Experience navigating long, complex client cycles and non-standard renewals—you know how to move strategically when there's no playbook to lean on
  • Proven ability to lead cross-functional initiatives end-to-end, especially alongside data and operations teams
  • Professional fluency in both French and English, with the confidence to lead strategic partner conversations, coaching and escalations in either language
  • High comfort with ambiguity and shifting priorities—you're hands-on, you bring structure where it's missing and you're energised by building
  • Alignment with Maple's values, and the ability to live and model them for your team
  • Nice to have: Experience in SaaS, health benefits, digital health, healthcare, insurance or other client-centric tech environments. Industry is less important than the leadership and coaching pattern you bring.
  • Nice to have: Hands-on experience with Salesforce, Looker or similar tools.

Benefits

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

Related Job Pages

More Client Partner Jobs

Gallagher logo

Client Operations Manager

Gallagher

Working to protect what matters most throughout the world.

Client Partner5 days ago
Full TimeRemoteTeam 1,001-5,000Since 1938

Role Description Primarily focused on providing technical expertise in the sale, placement, and service of employee benefits. This position will work closely with the Client to provide strategic guidance, partnering as the daily go-to benefits professional. - Builds and maintains effective business relationships with clients through proactive client service. - Effective management of renewals. - Accurate and timely responses to inquiries. - Ongoing problem resolution. - Lead contact and day-to-day administrator responsible for assigned clients. - Analyzes and interprets plan rules to ensure compliance with plan documents and summary plan descriptions (SPD). - Manages special projects as needed. - Contributes to policy and benefit plan development through review, analysis, and improvement recommendations. - Maintains an ongoing effort to determine and maintain equity with current benefit trends and legislated requirements and programs. - Serves as technical or functional expert. - May provide guidance to lower level staff, but has no formal supervisory responsibility. Qualifications - Required: Bachelor's degree and 5 years related experience. - Understanding of the key challenges in employee benefit plans and current health care trends. - Excellent client relationship-building and presentation skills. - Preferred: 2-3 years brokerage/agency experience. Requirements - Ability to coordinate multiple projects while ensuring timely and accurate client deliverables. - Effective problem solving and resolution skills. - Strong organizational, project planning and management, analytical, and multi-tasking skills. Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

United States

Title: Client Success Associate (Chicago -based) Location: Chicago, Illinois, 60601, United States Department: Advertising Job Description: seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics, and our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. seoClarity is seeking a Client Success Associate (Chicago-Based) to join our growing organization and develop into a trusted partner supporting enterprise-level client relationships, onboarding initiatives, and platform adoption strategies. This is an ideal opportunity for someone early in their career who is eager to build expertise across customer success, SaaS technology, digital marketing, analytics, and enterprise SEO consulting. Through hands-on training, mentorship, and exposure to multiple departments, you will gain a strong understanding of how enterprise organizations leverage data, search intelligence, and digital strategy to drive business growth. If you are naturally curious, analytical, collaborative, and excited to learn within a fast-moving technology environment, this role will provide exceptional exposure and long-term growth potential! Client Success Associate (Chicago-based) Perks & Benefits - Competitive Compensation – base salary range from $50,000 to $55,000+ (not a commission-driven role). - Robust Benefits Package – a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays. - Perks That Support You – a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together. - Snack & Beverage Fuel – a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day. - In-Office, Hybrid Schedule by Design – our team comes together in our Downtown Chicago office Tuesday through Thursday for high-impact collaboration, with Mondays and Fridays reserved for focused remote work. ➡ Effortless commute options with valet parking on-site, quick access to the “L” at Chicago Station, a short walk to major Metra lines, direct CTA bus routes (37 and 66), and secure bike storage. ➡ A built-in dining scene just steps from your desk, including Starbucks, Hannah’s Bretzel, Sopraffina Marketcaffe, Rustle & Roux with an exclusive seoClarity discount, Amazon Go, etc. ➡ A large, fully equipped fitness center with locker rooms and showers, making before-work, lunch-hour, or after-work workouts easy and convenient. ➡ Comfortable lounge spaces, ideal for recharging between meetings or after intense deal cycles. Client Success Associate (Chicago-based) Requirements - 1+ years of experience within a Client Success, Customer Success, Account Management, Client Services, Customer Support, SaaS, digital marketing, or other client-facing professional environment strongly preferred. - Experience presenting information within team settings, training environments, or client-facing discussions. - Strong analytical mindset with interest in enterprise SaaS technology, digital marketing, search behavior, analytics, customer success, or SEO environments. - Strong verbal and written communication skills with the ability to communicate professionally and confidently across internal teams and client-facing environments. - Strong organizational and time management skills with the ability to manage multiple priorities, deadlines, and follow-through effectively. - Proficiency within Microsoft Office and ability to learn new technologies, systems, and business concepts quickly within a fast-moving environment. - Comfort operating within collaborative, client-facing, and cross-functional business environments. - Strong problem-solving skills, attention to detail, and willingness to take initiative. - Demonstrated curiosity, coachability, accountability, and enthusiasm for continuous learning and professional growth. Client Success Associate (Chicago-based) Responsibilities - Participate in hands-on onboarding, training, and mentorship programs to develop expertise across seoClarity’s platform, services, operational processes, and enterprise client environment. - Shadow and collaborate with teams across Client Success, Technical Services, Product, Marketing, Sales, and Value Enablement to understand the full enterprise client lifecycle and broader SaaS business operations. - Develop a strong understanding of the Client Journey, including onboarding milestones, platform adoption, training strategies, retention initiatives, and long-term client success outcomes. - Attend and actively participate in client calls, onboarding sessions, platform demonstrations, training meetings, and internal strategy discussions alongside Client Success Managers and cross-functional teams. - Support onboarding initiatives and platform adoption efforts by assisting with client communication, documentation, follow-up items, reporting preparation, and organizational support activities. - Build and maintain strong professional relationships with internal teams and client stakeholders through responsiveness, organization, and proactive communication. - Assist with preparing client-facing materials, meeting recaps, reporting insights, and ongoing account documentation to support successful client engagement and operational consistency. - Develop familiarity with enterprise SEO concepts, search performance metrics, analytics reporting, and digital marketing strategy through hands-on exposure and mentorship. - Gain exposure to consultative client partnership strategies, SaaS retention initiatives, enterprise relationship management, and customer success best practices. - Contribute to a collaborative, team-oriented environment focused on learning, continuous improvement, and delivering meaningful client impact. Requirements About Us seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics, and our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. Diversity, Equity, and Inclusion At seoClarity, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts, and perspectives lead to more creative problem-solving, better outcomes and a stronger organization. seoClarity is proud to be an equal opportunity employer. We believe all our colleagues share in this commitment to fostering an environment that supports, inspires, and respects all individuals. We seek to recruit, develop, and retain the most talented individuals from all social classes, who also share our beliefs. At seoClarity, employment is based solely on an individual’s merit and qualifications related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.

Illinois
$50K - $55K / year

Role Description If you enjoy organization, planning, and helping others, this flexible remote opportunity may be a great fit. You'll assist with coordinating travel experiences, researching options, organizing reservations, and communicating with clients throughout the planning process. No previous travel experience is required. Training, mentorship, and industry resources are provided. - Assist clients with booking hotels, resorts, cruises, and vacation packages - Provide guidance on destinations, accommodations, and travel options - Manage booking confirmations, changes, and documentation - Ensure accuracy of reservations and client details - Deliver timely and professional client communication - Stay updated on hospitality and travel industry trends Qualifications - Strong organizational and communication skills - Interest in hospitality and customer experience - Ability to work independently and manage time effectively - Comfortable using booking platforms and digital tools - Reliable internet access - Authorized to work in the U.S. and 18 years of age or older Benefits - Remote work with flexible scheduling - Training and ongoing professional support - Access to booking systems and supplier partnerships - Travel-related discounts and perks - Performance-based compensation Company Description

United States
Brink’s Inc logo

Enterprise Client Partner

Brink’s Inc

Secure Your Future. #BrinksProud

Client Partner5 days ago
Full TimeRemoteTeam 10,001+H1B No Sponsor

Role Description As an Enterprise Client Partner (ECP) at Brink’s, you will build and maintain long-term executive relationships at national retailers, serving as a trusted collaborator and advisor to key decision-makers. By leveraging knowledge of the complete Brink’s solution portfolio, ECPs work with customers to develop and deliver innovative solutions that meet their customer’s unique business needs. Supported by a culture of coaching, development, and performance, members of our team proactively develop new customer growth areas as well as create opportunities within their existing accounts. Day-to-day responsibilities include: - Identify and develop sales opportunities with potential customers and within a portfolio of established national retailers. - Engage customers to determine their needs, conducting market research to uncover current and future business opportunities. - Proactively identify future growth areas, creating account growth strategies, building pipelines, analyzing performance for customer insights, and tracking ongoing deals in Salesforce. - Build trust and confidence with customer decision-makers, providing counsel on solutions to their cash management needs. - Leverage data, case studies, and industry knowledge to deliver clear presentations on Brink’s value proposition and impact of solutions. - Negotiate and close deals, converting identified opportunities across the solution portfolio into compelling deals. - Collaborate with other functional teams (e.g., Customer Care, Operations, Marketing) to achieve account development and performance objectives. - Communicate market trends and competitive landscapes to Brink’s Leadership. - Perform any other duties that help to drive growth, customer loyalty, innovation, and operational excellence. Qualifications - Highly motivated, with demonstrated excellence in prior positions. - Developed business acumen, including concise communication skills, a solid knowledge of business strategy, and experience in negotiations. - 2+ years of experience managing high-level relationships with large national retailers or strategic accounts is required. - Experience selling multiple, integrated product or service solutions and managing RFP processes is preferred. - Proficient in office productivity applications (e.g., Microsoft Office suite) and comfortable using CRM tools (e.g., Salesforce). Requirements - Base Salary: $150,000 - 165,000 + Sales Incentive Plan (Commissions). Benefits - This position offers a competitive compensation structure, comprised of a base salary and commission program offering based on your performance. - As a member of our team, you will have the opportunity to advance your career and grow within Brink’s, with potential paths including becoming a Sales Manager. Company Description The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

United States
$150K - $165K / year