Role Description - Main responsibilities - Lead & Referral Management - Monitor pipeline progress and maintain data accuracy. - Coordinate communication between prospects, Deal teams, and implementation teams. - Ensure a seamless handover from sales through onboarding. - Customer & Partner Coordination - Act as a key point of contact throughout the customer journey. - Support customer onboarding and implementation activities. - Coordinate meetings, follow-ups, and project milestones. - Identify and resolve customer issues by working with internal and external stakeholders. - Maintain strong relationships with customers and partners. - Market Development & Community Engagement - Build and maintain relationships with local HR, recruitment, payroll, and business communities. - Participate in local networking groups, professional associations, events, and online communities. - Support Deal's local market expansion initiatives. - Promote webinars, events, and educational content. - Generate awareness and introductions through professional networks. - Event Support - Assist with planning and coordinating local events, webinars, and community initiatives. - Represent the business at relevant HR, payroll, and employment-related events. - Create opportunities for Deal's sales team to engage qualified prospects. - Operational Excellence - Develop and maintain efficient processes for managing leads and customer interactions. - Create reports on pipeline activity, referrals, and market engagement. - Ensure consistent execution of operational workflows. - Identify opportunities for process improvement. Qualifications - Experience in customer success, operations, recruitment, HR, payroll, partnerships, or account coordination. - Strong organisational and project coordination skills. - Excellent relationship-building and communication abilities. - Experience managing multiple stakeholders and priorities. - Comfortable working across sales, operations, and customer-facing activities. - Proficiency with CRM systems and productivity tools. Requirements - Desirable - Background in recruitment, HR, payroll, HR technology, or professional services. - Existing network within local HR or recruitment communities. - Experience supporting events, partnerships, or community engagement initiatives. - Knowledge of global employment, payroll, HR technology, or workforce management solutions. - Fluency in English and the local market language. Company Description Dear recruiters there is no need to edit this.

• Serve as the primary day-to-day contact for a portfolio of SmartCare clients • Build trusted relationships with HR, Payroll, and business stakeholders • Conduct regular client check-ins to ensure satisfaction and proactively address concerns • Manage customer inquiries and triage service issues or escalations to the appropriate internal teams • Act as the voice of the customer by communicating client priorities and feedback internally • Coordinate ongoing SmartCare service requests between clients and internal consultants • Manage client monthly service hours, monitor utilization, and ensure engagements remain within scope • Review and approve consultant time entries related to assigned client engagements • Prioritize work requests and coordinate timely delivery of client needs • Track deliverables, open items, and engagement progress using project coordination tools • Organize client meetings, prepare agendas, document meeting notes, and follow up on action items • Monitor engagement health and communicate risks, capacity concerns, or scope changes to leadership • Provide regular status updates and engagement summaries to clients • Communicate effectively with both technical and non-technical stakeholders • Maintain accurate documentation of client discussions, decisions, and action items • Identify opportunities to improve customer experience and service delivery processes • Share customer feedback to help improve SmartCare services • Help clients maximize the value of their HCM platform within their managed services agreement

• Serve as the primary day-to-day contact for a portfolio of SmartCare clients • Build trusted relationships with HR, Payroll, and business stakeholders • Conduct regular client check-ins to ensure satisfaction and proactively address concerns • Manage customer inquiries and triage service issues or escalations to the appropriate internal teams • Act as the voice of the customer by communicating client priorities and feedback internally • Coordinate ongoing SmartCare service requests between clients and internal consultants • Manage client monthly service hours, monitor utilization, and ensure engagements remain within scope • Review and approve consultant time entries related to assigned client engagements • Prioritize work requests and coordinate timely delivery of client needs • Track deliverables, open items, and engagement progress using project coordination tools • Organize client meetings, prepare agendas, document meeting notes, and follow up on action items • Monitor engagement health and communicate risks, capacity concerns, or scope changes to leadership • Provide regular status updates and engagement summaries to clients • Communicate effectively with both technical and non-technical stakeholders • Maintain accurate documentation of client discussions, decisions, and action items • Identify opportunities to improve customer experience and service delivery processes • Share customer feedback to help improve SmartCare services • Help clients maximize the value of their HCM platform within their managed services agreement

• Serve as the primary day-to-day contact for a portfolio of SmartCare clients • Build trusted relationships with HR, Payroll, and business stakeholders • Conduct regular client check-ins to ensure satisfaction and proactively address concerns • Manage customer inquiries and triage service issues or escalations to the appropriate internal teams • Act as the voice of the customer by communicating client priorities and feedback internally • Coordinate ongoing SmartCare service requests between clients and internal consultants • Manage client monthly service hours, monitor utilization, and ensure engagements remain within scope • Review and approve consultant time entries related to assigned client engagements • Prioritize work requests and coordinate timely delivery of client needs • Track deliverables, open items, and engagement progress using project coordination tools • Organize client meetings, prepare agendas, document meeting notes, and follow up on action items • Monitor engagement health and communicate risks, capacity concerns, or scope changes to leadership • Provide regular status updates and engagement summaries to clients • Communicate effectively with both technical and non-technical stakeholders • Maintain accurate documentation of client discussions, decisions, and action items • Identify opportunities to improve customer experience and service delivery processes • Share customer feedback to help improve SmartCare services • Help clients maximize the value of their HCM platform within their managed services agreement