Role Description Vous êtes convaincu(e) que le numérique doit être un levier d'inclusion et non un facteur d'exclusion ? L'Intercom Bernay Terres de Normandie recherche un(e) Conseiller(ère) Numérique pour accompagner les acteurs du territoire vers une utilisation autonome, responsable et sécurisée des outils numériques. Au sein du Service à la Population, vous contribuerez à réduire la fracture numérique en proposant des accompagnements individuels, des ateliers collectifs, des actions de sensibilisation et des ressources pédagogiques adaptées aux besoins du territoire. Véritable médiateur(trice) numérique, vous favoriserez l'autonomie des personnes dans leurs usages du quotidien, l'accès aux services en ligne et l'appropriation des outils numériques. - Accompagner les différents publics dans leurs usages numériques - Accueillir et accompagner les personnes dans la prise en main des outils numériques. - Accompagner une diversité de publics du territoire (habitants, agents des collectivités…) - Aider à l'utilisation des équipements informatiques, smartphones et tablettes. - Soutenir les différents publics dans leurs usages du quotidien : - messagerie électronique - visioconférence - navigation internet - achats en ligne - réseaux sociaux et outils collaboratifs - outils numériques innovants et émergents - démarches liées à la santé, à l'emploi ou à la formation - Animer des actions collectives - Concevoir et animer des ateliers numériques adaptés aux besoins des différents publics. - Développer des actions de sensibilisation sur : - la protection des données personnelles - les réseaux sociaux - la lutte contre les fausses informations - la cybersécurité - les usages numériques des jeunes - l'intelligence artificielle et ses usages - les risques liés aux pratiques numériques excessives - les bonnes pratiques numériques et la citoyenneté numérique - Concevoir et développer des supports pédagogiques - Créer ou adapter des supports favorisant l'appropriation des usages numériques. - Concevoir des outils et ressources pédagogiques adaptés aux besoins des publics (supports interactifs, quiz, jeux pédagogiques, ressources numériques, etc.). - Participer à l'amélioration continue des méthodes d'accompagnement et d'animation. - Participer à la dynamique territoriale - Intervenir lors d'événements, permanences ou actions de proximité sur l'ensemble du territoire intercommunal. - Travailler en étroite collaboration avec les équipes France Services, les partenaires locaux et les acteurs de la médiation numérique. - Développer et entretenir un réseau de partenaires. - Réaliser une veille sur les évolutions des usages numériques, les outils innovants et les ressources mobilisables dans le cadre de ses missions. - Assurer le suivi et le reporting de l'activité menée. Qualifications - Certification PIX - Premier Certificat de Compétences Professionnelles (CCP1) du titre professionnel de Médiateur Numérique ou Responsable d'Espace de Médiation Numérique (REMN) - Titre professionnel Conseiller et Assistant en Technologies de l'Information et de la Communication (CATIC) - Licence professionnelle Usage Socio-Éducatif des Technologies de l'Information et de la Communication (USETIC) Requirements - Capacité à accompagner les usagers dans leurs démarches et à les rendre progressivement autonomes. - Aptitude à animer des ateliers collectifs et à transmettre des connaissances de façon pédagogique. - Capacité à concevoir des supports et outils pédagogiques adaptés à différents publics. - Sens de l'organisation et capacité à gérer son activité en autonomie. - Capacité à assurer le suivi et le reporting de son activité. - Connaissances de base en dépannage et paramétrage d'équipements numériques appréciées. - Capacité à s'adapter à des publics variés et à prendre en compte leurs difficultés. - Respect de la confidentialité, discrétion professionnelle et sens du service public.

Role Description We are thrilled to present an outstanding opportunity for a Dutch Speaking Advisor for an Online Payment Platform position in Bulgaria, working remotely within the country on behalf of a leading digital finance and payment solutions provider. In this dynamic role, you will serve as a trusted point of contact for Dutch-speaking clients navigating one of Europe's most innovative online payment ecosystems, delivering expert guidance and ensuring seamless financial experiences. This is a rare chance to advance your career in the Finance industry while enjoying the flexibility of remote work and the adventure of living in a vibrant European destination — making it one of the most exciting Dutch-speaking jobs available today. Key Responsibilities - Provide professional, high-quality support to Dutch-speaking clients using an online payment platform, resolving account, transaction, and billing enquiries with accuracy and efficiency. - Guide customers through financial processes including payment setups, fund transfers, dispute resolutions, and account verification procedures. - Identify, investigate, and escalate potential fraudulent activity or payment irregularities in accordance with established Finance industry compliance protocols. - Ensure full adherence to financial regulations, data protection standards, and internal company policies when handling sensitive client information. - Educate Dutch-speaking users on platform features, security best practices, and available financial tools to enhance their overall experience. - Accurately document all customer interactions, case updates, and resolutions within the internal CRM system, maintaining comprehensive and compliant records. - Collaborate closely with technical support, risk management, and finance operations teams to resolve complex client issues in a timely manner. - Proactively identify trends in customer feedback and contribute insights to continuous service improvement initiatives within the Finance environment. Qualifications - Native or fluent Dutch language skills (both spoken and written) are essential for this role — a strong command of Dutch is non-negotiable. - Valid EU passport (mandatory for relocation and employment eligibility purposes). - A solid understanding of or genuine interest in the Finance industry, online payment systems, or digital financial services is highly advantageous. - Previous experience in customer service, client advisory, or a finance-related support role is preferred but not strictly required — we welcome motivated newcomers. - Strong communication and problem-solving skills, with the ability to explain financial processes clearly and empathetically to Dutch-speaking clients. - Proficiency in English at a working level to facilitate internal communication with team members and management. - A reliable internet connection and a suitable remote working environment within Bulgaria are required for this position. Benefits - Competitive Monthly Salary reflective of your skills and experience in the Finance sector. - Fully Paid Training delivered by industry professionals to ensure you are fully equipped for success in your role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Bulgaria seamless and stress-free. - Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding service delivery. - Career Development Opportunities within a growing international Finance-focused organisation. - A supportive, multicultural, and inclusive remote working environment. - And Much More... How to Apply If you are a Dutch-speaking professional ready to take your career in the Finance industry to the next level, we would love to hear from you. The Dutch Speaking Advisor for an Online Payment Platform position in Bulgaria represents a truly exceptional opportunity to grow professionally, explore a wonderful new country, and become part of a world-class international team. Do not let this opportunity pass you by — click Apply Now to submit your application today and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you aboard.

Role Description We are currently seeking a highly motivated and customer-focused individual to join our growing team in Sofia, Bulgaria, in the exciting French Speaking Solutions Consultant position. This role sits within the dynamic Customer Support Services industry and is ideal for a fluent French speaker who is passionate about delivering outstanding client experiences, resolving complex queries, and providing tailored solutions with professionalism and efficiency. Key Responsibilities - Serve as the primary point of contact for French-speaking clients, delivering prompt, accurate, and empathetic support across multiple communication channels including phone, email, and live chat. - Diagnose and resolve customer issues efficiently within the customer support services framework, ensuring first-contact resolution wherever possible and escalating complex cases appropriately. - Provide tailored product and service solutions to French-speaking customers, actively listening to their needs and recommending the most suitable course of action. - Maintain detailed, accurate records of all customer interactions and case outcomes within the CRM system, adhering to data integrity and compliance standards at all times. - Collaborate closely with internal departments including technical support, billing, and account management teams to ensure seamless end-to-end customer journeys. - Meet and consistently exceed individual and team KPIs, quality benchmarks, and customer satisfaction targets set by the customer support services leadership team. - Proactively identify recurring client pain points and contribute insights and feedback to process improvement initiatives that enhance the overall customer experience. - Participate in ongoing training programmes, team briefings, and knowledge-sharing sessions to remain fully up to date with products, services, and best practices in customer support. Qualifications - Native or fluent French language proficiency (both spoken and written) is absolutely essential for this role. - A valid EU passport is mandatory for this position. - A solid working knowledge of English (B2 level or above) to facilitate smooth internal communication with the wider international team. - Previous experience in a customer support services, contact centre, helpdesk, or client-facing role is highly desirable, though motivated candidates with transferable skills are warmly encouraged to apply. - Exceptional interpersonal and active listening skills, with a natural ability to empathise with customers and deliver calm, confident, solution-oriented responses under pressure. - Strong digital literacy, including comfort navigating CRM platforms, ticketing systems, and standard office productivity tools. - A proactive, team-oriented attitude combined with the ability to manage workload independently and prioritise effectively in a fast-paced customer support environment. Benefits - Competitive Monthly Salary reflective of your experience and expertise within the customer support services industry. - Fully Paid Training Programme to ensure you are thoroughly equipped and confident from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including round-trip flight, airport transfer, and hotel accommodation to make your move to Sofia seamless and stress-free. - Monthly Performance Bonus rewarding your dedication, results, and contribution to team success. - €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group. - Supportive, multicultural, and inclusive work environment with genuine opportunities for career growth and advancement. - And Much More... How to Apply Are you ready to take the next defining step in your career? If you are a fluent French speaker eager to secure a rewarding French Speaking Solutions Consultant position in Bulgaria and join one of Europe's most respected staffing and customer support services organizations, we would be delighted to hear from you. Click the Apply Now button below to submit your application today — our dedicated recruitment team at Mercier Consultancy Group will review your profile promptly and guide you through every step of the process.

Role Description UNFPA is seeking Demographers to implement the Cohort Component Method (CCM) used to project the Afghanistan population. The Demographers will ensure that the population estimates and projections, and relevant demographic indicators are reliable, consistent, accurate, and statistically meaningful across geographic levels and resident populations’ sex and age groups. You would be responsible for: - Compile, clean, and harmonize fragmented various surveys, administrative, and system datasets. - Compile and triangulate migration data from UNHCR, IOM, and administrative sources to inform national-level migration scenario assumptions. - Conduct advanced modelling of age-specific fertility rates, mortality rates, and national migration assumptions. - Derive subnational demographic differentials from available survey and auxiliary data to calibrate provincial prorating shares. - Generate national, provincial, and district level projections using the Cohort Component Method and pro-rating techniques. - Apply the Cohort Component Method to generate annual national population estimates and projections by age and sex. - Derive provincial and district population estimates and projections through structured prorating of national CCM totals. - Perform age-sex accuracy assessments (joint score index) and diagnostics for age heaping. - Ensure consistency of the population data estimates across all geographic levels and administrative boundaries. - Conduct sensitivity analysis and internal demographic validations. - Build and validate various growth scenarios for population projections. - Produce technical reports, population pyramids, and metadata documentation. - Finalize the technical documentation and dissemination outputs. Qualifications - At least a master's degree in demography, statistics, economics, population studies, public health, or social sciences. - Minimum 3 years proven track record in demographic analysis, population estimation and projection, population modeling, census or survey data analysis, statistics, and handling fragmented survey data or related fields. - Experience with household surveys data analysis of household facilities, health and population themes. Requirements - Proficiency in Stata, R, PAS, Spectrum and required demographic analysis software packages. - Demonstrated proficiency in demographic analysis and population projection methodologies, particularly the Cohort Component Method (CCM). - Strong knowledge of fertility, mortality, migration, and population estimation techniques. - Experience in data cleaning, harmonization, triangulation, and management of large-scale survey and administrative datasets. - Ability to conduct demographic diagnostics, including age-sex accuracy assessment, age-heaping analysis, and consistency checks. - Deep understanding and familiarity with UN demographic methodologies, international statistical standards. Desirable Qualifications - Experience with population, demographic, socio-economic, and official statistics data. - Experience in household survey monitoring, quality check, and data analysis. - Experience working with National Statistical Offices (NSOs), statistical agencies, UN agencies, international organizations, development partners or other institutions involved in the production, analysis, and dissemination of statistics. - Experience in developing population estimates, demographic indicators, life tables, or population projections at national and sub-national levels. - Publications, technical reports, or research work related to demography, population studies, or statistics will be considered an advantage. Language Requirements - Excellent command of written and spoken English. - Dari and Pashto are necessary as working languages in Afghanistan. Deliverables The consultant is responsible for the 11-month work plan, including: - 1 - 31 Aug 2026 (16 working days): Inception report and methodology finalization. - 1 - 30 Sep 2026 (16 working days): Data inventory and quality assessment. - 1 - 31 Oct 2026 (16 working days): Data cleaning and harmonization. - 1 - 30 Nov 2026 (16 working days): Fertility and mortality estimation and construction of life tables. - 1 - 31 Dec 2026 (16 working days): Migration assumptions modelling. - 1 - 31 Jan 2027 (16 working days): Initial national projections. - 1 - 28 Feb 2027 (16 working days): Provincial and district level projections. - 1 - 31 Mar 2027 (16 working days): Scenario development and validation. - 1 - 31 Apr 2027 (16 working days): Produce tables, charts, and visual outputs. - 1 - 31 May 2027 (16 working days): Metadata, technical report and documentations. - 1 - 30 June 2027 (16 working days): Final report and dissemination outputs.