• As Pop-Up Events & B2B Partnerships Manager, you bring Funzy out of the digital world and directly to people — via pop-up locations, events and trade shows across the DACH region. • You develop new sites and partnerships, create memorable experiences around our products, and turn first encounters into long-term enthusiasm. • You bring Funzy to the major cities of the DACH region and take full operational and strategic responsibility for our monthly pop-up stores from A to Z — including location scouting, logistics, team coordination, live sales and post-event analysis. • You are responsible for a seven-figure revenue channel with clear targets, manage budgets and KPIs, and keep both growth and profitability in focus. • You ensure that every sales space reflects the Funzy brand optimally — creative, high-quality and absolutely "Insta-ready". • In the longer term, you will play a central role in building our first Funzy flagship store and actively shape how we expand our offline presence in the coming years.

• Support program leadership in overseeing Specialist and Correspondence Specialist teams, including coaching, professional development, and performance management • Drive operational excellence by monitoring adherence to Standard Operating Procedures (SOPs) and departmental processes • Analyze KPIs to identify trends, gaps, and opportunities — then translate data into actionable recommendations • Collaborate cross-functionally to ensure learners, faculty, and vendors receive seamless, high-quality support • Serve as the escalation point for operational and workflow issues — providing timely guidance and resolution • Lead and support process improvement initiatives, including documentation, training design, and system enhancements • Develop and deliver training for new hires and existing team members • Communicate with clarity — keeping stakeholders informed on performance, escalations, and operational updates

• Develop relationships and negotiate business terms with decision-makers of the largest e-commerce companies in the CEEC region; • Up/cross sell campaigns and products to ensure the growth of the accounts; • Provide transparency over campaign performance for the client representatives to ensure premium customer service; • Create remarketing strategies for different verticals; • Develop professional technical knowledge related to the solutions offered by RTB House and overall developments in the digital marketing domain; • Work closely with technical and sales teams within the company to ensure the superior performance of the campaigns.

Role Description The Key Account Manager is responsible for managing strategic customer relationships, supporting customer retention and expansion activities, overseeing account performance, and driving long-term account growth across a portfolio of high-value customer accounts. This role partners closely with Operations, Service Delivery, Revenue Operations, and leadership teams to support customer satisfaction, operational alignment, renewal management, and revenue growth initiatives. The role serves as a strategic customer partner while maintaining visibility into account performance, operational health, and business opportunities across the full customer lifecycle. - Manage strategic customer accounts across the full customer lifecycle, including onboarding, retention, renewals, and expansion activities - Build and maintain strong customer relationships with key stakeholders, leadership contacts, and operational partners - Identify, support, and manage upsell, cross-sell, and account expansion opportunities aligned with customer business needs and operational goals - Conduct Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), strategic account reviews, and customer performance discussions - Prepare and present account performance reporting, ROI summaries, operational insights, and customer business updates - Monitor customer account health indicators, operational performance metrics, satisfaction trends, and renewal readiness activities - Serve as the primary escalation point for assigned customer accounts and coordinate resolution activities across internal stakeholders - Partner with Operations, Service Delivery, Revenue Operations, and leadership teams to support operational alignment and customer success initiatives - Forecast account growth opportunities, pipeline activity, renewals, and customer expansion potential - Maintain accurate account records, opportunity tracking, customer documentation, and activity updates within HubSpot or comparable CRM platforms - Support strategic account planning activities and contribute insights related to customer growth, operational improvements, and service opportunities - Participate in occasional domestic or international travel for customer meetings, operational reviews, or business events as needed - Adhere to company policies and procedures - Meet or exceed performance targets for related KPIs - Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules - Collaborate with other departments as needed - Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times - Perform other duties as assigned Qualifications - Minimum of 3 years of experience in Account Management, Customer Success, Revenue Operations, Operations Management, or related customer-facing roles - Minimum of 3 years of experience managing customer relationships, renewals, account growth activities, or operational partnerships within call center, CX, SaaS, customer support, or outsourced services environments - Experience managing upsell, cross-sell, renewal, or revenue growth activities within assigned customer accounts - Experience conducting customer business reviews, operational reviews, account planning sessions, or executive stakeholder meetings - Strong customer relationship management, stakeholder management, and communication skills - Strong analytical and problem-solving skills with the ability to interpret customer performance metrics, operational trends, and account health indicators - Experience forecasting account growth opportunities, pipeline activity, or customer expansion initiatives - Proficiency with HubSpot or comparable CRM platforms for account management, reporting, pipeline tracking, and documentation - Ability to manage multiple customer accounts, competing priorities, and operational activities simultaneously - Ability to collaborate effectively with Operations, Service Delivery, Revenue Operations, leadership teams, and cross-functional stakeholders - Ability to identify customer risks, operational concerns, and escalation needs while coordinating appropriate resolutions - Ability to work extended periods at a computer and participate in virtual meetings as needed - Ability to travel domestically or internationally as needed for customer meetings or business events - Experience supporting technology-enabled customer support operations or AI-enabled operational tools - Experience supporting strategic or enterprise-level customer accounts Benefits - Competitive compensation - Medical, dental and vision insurance - Paid time off, birthday leave - Opportunities for skills training and personal and professional development - Employee Referral Program