• Develop relationships and negotiate business terms with decision-makers of the largest e-commerce companies in the CEEC region; • Up/cross sell campaigns and products to ensure the growth of the accounts; • Provide transparency over campaign performance for the client representatives to ensure premium customer service; • Create remarketing strategies for different verticals; • Develop professional technical knowledge related to the solutions offered by RTB House and overall developments in the digital marketing domain; • Work closely with technical and sales teams within the company to ensure the superior performance of the campaigns.

Role Description The Key Account Manager is responsible for managing strategic customer relationships, supporting customer retention and expansion activities, overseeing account performance, and driving long-term account growth across a portfolio of high-value customer accounts. This role partners closely with Operations, Service Delivery, Revenue Operations, and leadership teams to support customer satisfaction, operational alignment, renewal management, and revenue growth initiatives. The role serves as a strategic customer partner while maintaining visibility into account performance, operational health, and business opportunities across the full customer lifecycle. - Manage strategic customer accounts across the full customer lifecycle, including onboarding, retention, renewals, and expansion activities - Build and maintain strong customer relationships with key stakeholders, leadership contacts, and operational partners - Identify, support, and manage upsell, cross-sell, and account expansion opportunities aligned with customer business needs and operational goals - Conduct Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), strategic account reviews, and customer performance discussions - Prepare and present account performance reporting, ROI summaries, operational insights, and customer business updates - Monitor customer account health indicators, operational performance metrics, satisfaction trends, and renewal readiness activities - Serve as the primary escalation point for assigned customer accounts and coordinate resolution activities across internal stakeholders - Partner with Operations, Service Delivery, Revenue Operations, and leadership teams to support operational alignment and customer success initiatives - Forecast account growth opportunities, pipeline activity, renewals, and customer expansion potential - Maintain accurate account records, opportunity tracking, customer documentation, and activity updates within HubSpot or comparable CRM platforms - Support strategic account planning activities and contribute insights related to customer growth, operational improvements, and service opportunities - Participate in occasional domestic or international travel for customer meetings, operational reviews, or business events as needed - Adhere to company policies and procedures - Meet or exceed performance targets for related KPIs - Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules - Collaborate with other departments as needed - Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times - Perform other duties as assigned Qualifications - Minimum of 3 years of experience in Account Management, Customer Success, Revenue Operations, Operations Management, or related customer-facing roles - Minimum of 3 years of experience managing customer relationships, renewals, account growth activities, or operational partnerships within call center, CX, SaaS, customer support, or outsourced services environments - Experience managing upsell, cross-sell, renewal, or revenue growth activities within assigned customer accounts - Experience conducting customer business reviews, operational reviews, account planning sessions, or executive stakeholder meetings - Strong customer relationship management, stakeholder management, and communication skills - Strong analytical and problem-solving skills with the ability to interpret customer performance metrics, operational trends, and account health indicators - Experience forecasting account growth opportunities, pipeline activity, or customer expansion initiatives - Proficiency with HubSpot or comparable CRM platforms for account management, reporting, pipeline tracking, and documentation - Ability to manage multiple customer accounts, competing priorities, and operational activities simultaneously - Ability to collaborate effectively with Operations, Service Delivery, Revenue Operations, leadership teams, and cross-functional stakeholders - Ability to identify customer risks, operational concerns, and escalation needs while coordinating appropriate resolutions - Ability to work extended periods at a computer and participate in virtual meetings as needed - Ability to travel domestically or internationally as needed for customer meetings or business events - Experience supporting technology-enabled customer support operations or AI-enabled operational tools - Experience supporting strategic or enterprise-level customer accounts Benefits - Competitive compensation - Medical, dental and vision insurance - Paid time off, birthday leave - Opportunities for skills training and personal and professional development - Employee Referral Program

Runpod is pioneering the future of AI and machine learning, offering cutting-edge cloud infrastructure for full-stack AI applications. Founded in 2022, we are a rapidly growing, well-funded company with a remote-first organization spread globally. Our mission is to create a foundational platform for developers to build and run custom AI systems that scale. Join us as we shape the future of AI. As an Account Manager at Runpod, your primary responsibility will be to nurture and grow relationships with existing customers. You will focus on retention, expansion, and ensuring clients extract maximal value from our AI infrastructure platform. This role sits at the intersection of customer success and sales, with a bias toward retention and upsells rather than new business hunting. Success in this role is measured through key performance indicators such as retention and renewal rates, expansion revenue, and overall account health. You’ll be responsible for meeting or exceeding annual renewal targets while also driving upsell and cross-sell opportunities that contribute to year-over-year net revenue retention growth. Strong performance is demonstrated not just through numbers, but through high customer satisfaction, thoughtful account planning, and accurate forecasting within the CRM. Maintaining portfolio stability, achieving positive customer sentiment, and supporting measurable account expansion will all be essential to your success as an Account Manager at Runpod. Responsibilities: - Serve as the main point of contact for a portfolio of existing accounts. - Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene. - Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans). - Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings. - Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers. - Build account plans, forecasts, and growth strategies for each client. - Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership. - Handle contract renewals, negotiation, and escalations. - Maintain accurate data in CRM (deal pipeline, account notes, forecasts) - Occasionally assist in onboarding or transitions of new clients within your portfolio. - Periodic travel to visit top customers or represent Runpod at key industry events. Requirements: - 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure). - Strong technical acumen with the confidence to engage both developers and executives - Strong relationship skills; ability to manage multiple stakeholders (technical and business). - Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention. - Comfortable analyzing usage data, spotting trends, and making recommendations based on that. - Excellent communication (verbal and written) and presentation skills. - Proficiency with CRM, analytics tools, and Slack-like collaboration platforms. - Self-starter and ability to take ownership of accounts end-to-end. - Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling. - Successful completion of a background check What You’ll Receive: - The competitive OTE for this position ranges from 130,000 and 250,000. This is a mix of base plus commission. This range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location - Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside. - Generous medical, dental & vision plans - Flexible PTO- take the time you need to recharge - Most roles have are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication - Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale. - $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas

Role Description We are seeking an experienced Account Manager to own the client journey from onboarding through renewal, expansion, and offboarding. This is not a traditional project management role. You will serve as the primary strategic point of contact for your clients, ensuring they receive exceptional service, understand the value of our offerings, achieve their business goals, and remain long-term LaundroBOOST customers. You will oversee the execution of multiple marketing services while coordinating with internal teams, contractors, and specialists responsible for delivery. The ideal candidate is highly organized, proactive, customer-obsessed, comfortable operating in ambiguity, and constantly looking for ways to improve systems, workflows, and client outcomes. This role reports directly to the Director of Client Services. Key Responsibilities - Client Success & Relationship Management - Serve as the primary point of contact for assigned clients - Own the client experience from onboarding through renewal and retention - Build strong relationships with business owners and key stakeholders - Conduct onboarding, strategy, review, and retention calls - Ensure clients clearly understand deliverables, performance, and next steps - Proactively identify risks and address issues before they become problems - Drive customer satisfaction, retention, and long-term account growth - Account Oversight - Oversee client programs across all LaundroBOOST service offerings, including: - Google Ads - Meta Ads - Google Business Profile (Booster) - Local SEO - Website Development - Geofencing - AI Call Centers - SMS & Email Marketing - Reputation Management - Future marketing and AI service offerings - You will not necessarily execute every service yourself, but you will be responsible for ensuring clients receive excellent service and that projects move forward successfully. - Team & Vendor Coordination - Manage communication and coordination between clients and fulfillment teams - Work closely with Google Ads, Meta Ads, SEO, website, geofencing, and AI specialists - Ensure deliverables are completed accurately and on time - Hold internal teams accountable to deadlines and quality standards - Escalate issues when necessary and help drive resolution - Retention & Growth - Monitor client health and engagement - Identify churn risks early and develop action plans - Conduct retention conversations when needed - Identify opportunities for upsells, cross-sells, and expanded services - Help clients maximize the value of their partnership with LaundroBOOST - Process Improvement & Operations - Leverage AI and automation tools to improve efficiency - Document workflows and best practices - Recommend improvements to systems, communication, reporting, and client delivery processes - Contribute to the development of scalable customer success operations Qualifications - 3+ years of experience in Account Management, Customer Success, Client Services, or a similar client-facing role - Exceptional verbal and written English communication skills - Strong customer service and relationship-building abilities - Experience managing multiple clients simultaneously - Experience coordinating cross-functional teams or global contractors - Comfortable leading client calls and difficult conversations - Highly organized with strong attention to detail - Self-starter who requires minimal oversight - Comfortable working in a fast-moving startup environment - Strong problem-solving and critical-thinking skills - Experience using AI tools to improve productivity and workflows Preferred Qualifications - Experience in marketing agencies, digital marketing, SaaS, or customer success environments - Familiarity with Google Ads, Meta Ads, SEO, websites, or local marketing - Experience with automation platforms and AI-powered workflows - Experience managing remote teams and contractors - Familiarity with laundromats, multi-location businesses, or home services businesses - Experience with upselling and account expansion strategies Tools & Platforms - Experience with some or all of the following is ideal: - ClickUp (Project Management) - GoHighLevel (CRM) - Google Workspace - Google Ads - Meta Ads Manager - Merchynt / Paige (Google Booster) - SEO Tools - Stripe - AI Platforms (ChatGPT, Claude, Gemini, etc.) - CRM and customer success platforms What Success Looks Like - Deliver a world-class client experience - Build trusted relationships with business owners - Maintain strong client retention rates - Reduce customer churn - Improve operational efficiency through AI and automation - Drive account growth through strategic recommendations - Help LaundroBOOST become the leading marketing partner in the laundromat industry Compensation - $5,000/month - Fully remote - Flexible work environment - 1099 contractor position initially - Potential opportunity to transition to a full-time W-2 role as the company continues to scale operations How to Apply & Interview Process Our hiring process is designed to be straightforward and efficient. After you submit your resume, if you are selected to proceed these will be the interview steps: - Step 1: Initial Screening (30 - 45 Minutes) - Meet with the Head of Operations - Discuss your background, experience, tool/systems familiarity and interest in the role - Learn more about LaundroBOOST and our team - Step 2: Hiring Manager Interview (60 Minutes) - Meet with the Director of Client Services - Dive deeper into account management, customer success, retention, and operational experience - Discuss how you approach client relationships, problem solving, and team coordination - Step 3: Final Interview (30 Minutes) - Meet with the CEO - Discuss culture fit, long-term growth opportunities, and alignment with company goals Timeline We are actively hiring for this position and are looking to onboard our next Account Manager no later than August 1, 2026, with an earlier start date preferred for the right candidate. Qualified candidates may move through the interview process quickly, so early applications are encouraged. We are looking for operators who care deeply about customer outcomes, thrive in fast-moving environments, and are excited to help build something exceptional.