• Develop strong customer relationships by providing exceptional technical and analytical support alongside high levels of customer service, utilising Phone, Email, Chat, and other appropriate mediums. • Identify customers’ specific support and configuration requirements, set expectations, and resolve issues, delivering against your key performance indicators (KPIs). • Ensure all cases are resolved or escalated to the respective stakeholder in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs, prioritising your caseload appropriately. • Ensure all customer (internal and external) issues are logged accurately in SiteMinder’s CRM tool (Salesforce). • Actively participate in product enhancement and training sessions (F2F, virtual, or self-learning). • Help develop and evolve our SiteMinder products and systems by providing innovative and comprehensive feedback. • Test compatibility of new features with existing product features and systems, documenting observations and outcomes. • Keep up to date with technical and feature developments by attending workshops, reviewing internal publications, and participating in F2F and virtual training sessions. • Unlock the potential in our support process by identifying and taking ownership of improving our various methods and processes.

Role Description As a Support Officer, you’ll provide responsive, accurate, and empathetic support to individuals accessing the Leaving Violence Program. You’ll help resolve enquiries, provide program information, and ensure people can access the assistance they need safely and efficiently. This role is ideal for someone who thrives in a fast-paced, high-volume environment and is motivated by purpose-driven work. - Providing calm, professional support via phone and digital channels - Responding to enquiries and providing clear information about the program and supports available - Managing case updates, system access issues, and general troubleshooting - Supporting digital payment card and service-related enquiries - Coordinating appointments and warm transfers to specialist teams when needed - Maintaining accurate and confidential records in CRM systems - Ensuring all interactions are trauma-informed, respectful, and compliant Qualifications - Demonstrated experience working in a high-volume contact centre or call centre, managing back-to-back inbound and/or outbound calls while delivering exceptional customer service. - Experience supporting customers through complex, sensitive or emotionally challenging conversations, with the ability to remain calm, empathetic and professional. - Strong verbal and written communication skills, with the ability to build rapport, actively listen, and communicate clearly with people from diverse backgrounds. - Proven ability to accurately document conversations while navigating multiple systems, including CRM and case management platforms, in a fast-paced environment. - Excellent organisational skills, with the ability to prioritise competing tasks, manage your time effectively, and maintain a high level of attention to detail. - The ability to follow established policies, procedures and legislative requirements, work within scope, and appropriately identify and escalate risk when required. - A commitment to providing an inclusive, culturally safe, trauma-informed and person-centred service to victim-survivors from diverse communities. - The ability to meet quality and service delivery expectations while managing a high-volume workload. - Availability to work full-time (37.5 hours per week), Monday to Friday, across rostered shifts between 8:00am and 6:00pm. - The ability to work 100% from home with a private, secure workspace, reliable high-speed internet, and a commitment to maintaining confidentiality. - Holds a current Working with Children Check (WWCC), or the equivalent check applicable to the state or territory in which you will be employed, prior to commencement. - Able to successfully complete all required pre-employment screening, including a National Police Check (NPC), reference checks, right to work verification, qualification verification (where applicable), and any other required employment checks prior to commencement. Benefits - Free Telstra mobile & plan (eligible employees only) - 25% off Telstra products & services - 16 weeks paid gender-equal parental leave + extra leave options - Career breaks, study support & ongoing learning programs - Free 24/7 professional support for you & your family - Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

Role Description Fairview is seeking a Clinic Support Specialist to join the Surgical Specialties team at M Health Fairview Clinics & Surgery Center. This is a remote, day-shift position working 0.6 FTE (48 hours per two-week pay period), typically three days per week. Workdays and hours may vary based on department needs and patient volume, offering flexibility while supporting operational demands. No weekends or holidays are required, providing an excellent work-life balance opportunity for qualified candidates. - Facilitates pre-appointment coordination for patients receiving specialty care. - Coordinates with the providers and the clinical care team to prepare for a successful visit. - Collects medical records, manages the right fax process, and reviews and distributes incoming mail. - Provides all other appointment coordination as needed. Qualifications - Post high school education in medical related area. - Prior experience in complex patient scheduling and registration in a clinic setting. - 2 years of strong customer service experience. - Medical terminology skills. Benefits - Generous benefit package including but not limited to medical, dental, vision plans. - Life insurance. - Short-term and long-term disability insurance. - PTO and Sick and Safe Time. - Tuition reimbursement. - Retirement. - Early access to earned wages. - More information available here .

Role Description Unser Startup PraxisConcierge bringt frischen Schwung ins Gesundheitswesen: Mit innovativen Lösungen schaffen wir eine spürbare Entlastung im Alltag von Arztpraxen, MVZ und Kliniken. Unsere digitale Telefonassistenz verbindet KI-gestützte Dialogführung mit bestehenden Praxissystemen und setzt einen neuen Standard der Patientenkommunikation. Mit dem Rückenwind vieler begeisterter Kunden sind wir auf Expansionskurs – und wollen unser Wachstum weiter beschleunigen. Wir sind schon weit gekommen und haben noch viel vor. Dafür brauchen wir Dich: einen technisch versierten Kopf (m/w/d), der sich gerne in Systeme reindenkt und unsere Kunden bei technischen Herausforderungen unterstützt. Dein Schwerpunkt liegt in der Konfiguration von Telefonanlagen – immer im engen Austausch mit dem Kunden. Aufgaben - Du konfigurierst Telefonanlagen bei unseren Kunden. - Du bearbeitest eigenständig Support-Tickets über alle Komplexitätsstufen hinweg und sorgst für schnelle, nachhaltige Lösungen. - Du unterstützt telefonisch zu Stoßzeiten und in kritischen Situationen – mit Ruhe und technischer Kompetenz. - Du arbeitest eng mit unserem Development- und Customer-Success-Team zusammen und bringst technisches Feedback aus dem Kundenkontakt ein. - Du trägst direkt zur Kundenzufriedenheit und Produktqualität bei. Qualifications - Tüftler-Gen & schnelle Auffassung: Du denkst Dich gerne in Systeme rein. - Systematisches Troubleshooting: Du gehst strukturiert an Probleme heran, analysierst Logs, reproduzierst Fehler und findest die Wurzel des Problems. - Kundenfokus & Kommunikation: Du erklärst technische Zusammenhänge verständlich und bleibst auch in kritischen Situationen ruhig und lösungsorientiert. - Lernbereitschaft & Growth Mindset: Du willst mit uns wachsen – fachlich, persönlich, unternehmerisch. - Sprache & Stil: Du kommunizierst klar, empathisch und auf Augenhöhe – mündlich wie schriftlich. Benefits - Gestalte mit uns die Zukunft der Patientenversorgung! - Für Deinen Einsatz bieten wir ein attraktives Paket aus festen und erfolgsbezogenen Leistungen. - Dich erwartet ein offenes, neugieriges Team mit unterschiedlichen Fähigkeiten und Persönlichkeiten – wir alle lernen voneinander. - Wir suchen motivierte Leute, die Vollgas geben und sich weiterentwickeln wollen. Company Description PRAXISCONCIERGE unterstützt mit einer digitalen Telefonassistenz deutschlandweit Arztpraxen und MVZ in der Patientenkommunikation.