Role Description Are you ready to make your next career move to join our team as our Customer Solutions Expert - Modernization for KONE Americas? - Collaborate with colleagues and customers in all stages of the sales funnel. - Contribute towards the successes of the company by meeting customers’ expectations. - Assist with estimating, engineering and solutions requests, and ordering process. - Knowledgeable on the laws and regulations regarding safety and environmental governmental regulations. - Demonstrate a passion for providing feedback and solutions. - Committed to promoting a culture of customer satisfaction and customer referral. As our Customer Solutions Expert – Modernization, you will be responsible for implementing the agreed upon sales strategy, policies and procedures for New Building Solutions (NBS) Major Projects. This position will be part of the Major Projects Sales Support team that targets, qualifies and secures NBS Major Projects in the Americas, and establishes strategy for their pursuit. This position includes estimating of Major Projects and partners with the global Major Projects organization to ensure support for the Americas business. Qualifications - 5+ years of progressive and successful Sales Experience with industry estimating tools and processes. - Knowledge gained through a 4-year college degree. Requirements - Proven success at working on multiple projects simultaneously. - Comprehensive understanding of KONE’s processes, policies and contracts/product offerings. - Familiarity with competitor product offerings and practices. - Sound working knowledge of construction industry. Benefits - Competitive salary - Flexible work schedule - Opportunities to learn and grow - 401K Employer Match - 401k Employer Non-elective Contribution - Well-being Program - Medical, Prescription, Dental and Vision Insurance - Digital Health Solutions & Telehealth - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Employee Family Assistance Program (EFAP) - Family & Medical Leave - Parental Leave - Leave to Care for a Domestic Partner - Paid Time Off & Holidays - Company Paid Life and AD&D Insurance - Supplemental Life and AD&D Insurance - Company Paid Short-term and Long-term Disability - Buy-Up Long-term Disability - Critical Illness Insurance - Hospital Indemnity & Accident Insurance - Identity Theft Protection - Legal Insurance - KONE Credit Union - Tuition Reimbursement - Commuter Benefits

Role Description We are currently seeking an experienced and innovative Member Solutions Supervisor. - Oversees the daily activities of the Member Solutions Recovery team, ensuring that the team effectively handles overdue accounts and meets recovery targets. - Involves recovery operations, compliance, reporting, and member engagement: - Monitor and manage delinquent accounts, ensuring recovery efforts are prioritized and executed effectively. - Oversee the execution of recovery strategies, including outbound calls, letters, bankruptcies, repossessions, legal work, and other collection activities. - Ensure that all recovery actions comply with relevant laws and regulations, such as FDCPA, CFPB, and state laws. - Represent the credit union on collection, bankruptcy, foreclosure, and other legal issues; assist in the preparation of memos, letters, documents, and pleadings for legal accounts. - Represent the credit union in court proceedings on legal accounts. - Prepare and present reports on recovery team performance, delinquency rates, and collections metrics to senior management, including board reports. - Oversee communication with members regarding delinquent accounts, ensuring professional and respectful interactions by completing monthly Quality Control and periodic loan reviews. - Ensure compliance with all legal and regulatory requirements related to debt recovery. - Manage Ambassador performance, enforce compliance with industry regulations, and support continuous improvement within the Member Solutions department. - Ensure all collection functions are acted on in a timely manner and processed in accordance with Educational Systems FCU policies and procedures and are in compliance with all Federal, State, NCUA, and other regulatory agencies' rules and regulations. - Assist members and potential members in understanding and utilizing Credit Union products and services. Qualifications - A BA degree in Business Administration, Management, Finance, or another related field is strongly preferred. - Minimum of seven years' experience in a Collections/Repossession department. - Minimum three years direct supervisory experience required. - Extensive knowledge of Credit Union collection policies and procedures as well as all federal and state regulations. - Ability to make decisions based on established guidelines but be an innovative problem solver; flexibility and creativity a must. - Must be a strategic thinker, capable of seeing the forest through the trees. - Work efficiently in a fast-paced work environment. - Possess strong organization and human relations skills; team-oriented. - Ability to integrate new technologies into daily activities to enhance efficiency and productivity. - Ability to read and interpret internal documents such as forms, reports, policy and procedure manuals as well as required external documents such as credit bureau reports and appraisals. - Excellent interpersonal, communication, analytical, and problem-solving skills. - Must be proficient in the use of Microsoft Office Professional. - Ability to function in a financial institution environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. - Conflict resolution and customer service skills for handling escalated issues.

Role Description The Head of WPM Solutions is a senior leadership role responsible for defining and leading an integrated Workplace Management (WPM) solutioning model across JLL. This role is central to advancing the One JLL approach—bringing together Engineering, Sustainability, Smart Buildings, Occupancy Planning, and Workplace Experience into cohesive, differentiated solutions within Integrated Facilities Management (IFM). The role provides strategic oversight and subject matter leadership across these disciplines, ensuring they are seamlessly embedded into IFM sales pursuits, solution design, and client delivery models where applicable. This leader partners closely with Sales, Solutions, and Operations teams and is highly effective in executive-level, client-facing environments. Key Responsibilities - Strategic Leadership & Integrated Solutioning: - Define and execute an integrated WPM solutioning framework that aligns core workplace capabilities into a differentiated IFM value proposition. - Champion a One JLL mindset by driving cross-functional collaboration across service lines, regions, and stakeholder groups. - Shape and elevate JLL’s workplace positioning in the market through strategic insight and vision. - Technical & Subject Matter Leadership: - Act as the senior technical subject matter expert across WPM services, including engineering, critical environments, sustainability, smart buildings, energy engineering, occupancy planning, and workplace experience. - Embed best-in-class technical and workplace practices into the sales and solutioning lifecycle. - Serve as a strategic connector across sales, solutions, and delivery teams to drive alignment, innovation, and continuous improvement. - Sales, Solutions & Client Engagement: - Support new business pursuits and portfolio expansions with integrated workplace expertise throughout the sales process. - Partner with Sales and Solutions leadership on IFM bids, proposals, and client presentations. - Lead or support executive-level client engagements, technical sales pitches, and solution presentations. - Contribute to RFP/RFI responses, including technical content, staffing models, pricing inputs, and example deliverables. - Participate in pursuit debriefs to assess solution effectiveness, win themes, and lifecycle performance. - Value Creation & Enablement: - Develop and lead bundled workplace offerings that deliver measurable client value. - Enable innovation through tailored solutions that address complex client challenges and evolving workplace needs. - Improve speed-to-market and responsiveness for solution content, demonstrations, and proposal support. - Collaborate with Sales & Solutions teams to develop tools, guidelines, and templates that enhance seller effectiveness and win rates. - Leadership & Collaboration: - Lead and influence teams across sales, solutions, operations, and specialty services. - Serve as a trusted advisor to divisional and regional leadership on workplace strategy, solution design, and technical positioning. - Foster a collaborative, high-performance culture aligned to enterprise priorities. Requirements - Bachelor of Science degree in Engineering or equivalent experience required. - Minimum 15 years of experience in engineering operations, IFM service delivery, technical services, and/or workplace solutions. - Demonstrated experience in IFM solution development and technical sales support. - Strong understanding of IFM solutioning processes, including pursuit, win, and transition phases. - Proven experience supporting and leading sales presentations as a subject matter expert. - Ability to engage effectively with C-suite stakeholders. - Strong capability to articulate value propositions aligned to client business objectives. - Proven people leadership, collaboration, and stakeholder management skills. - Strategic mindset with the ability to lead across multiple service lines. - Other assignments as required. - This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Benefits - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay Location Remote – Boston, MA

Role Description As an OEM Sales Engineer, you will be responsible for profitably increasing the sales and market share that Victaulic holds in these disciplines within the NE Italian region. This will be accomplished by developing a thorough understanding of our OEM value stream and the use of Victaulic solutions in these systems, while applying the Victaulic Sales Team Strategy and the Goals & Objectives process. - Develop and implement a yearly business plan aligned with the team strategy, achieving market, product, and profitability targets through a consistent, project- and account-driven Goals & Objectives process, using Salesforce as the central platform for information, operations, and communication. - Establish project and account priorities by conducting a thorough review of the major owners and key players in each segment. - Coordinate closely with line sales and regional management within the territory to maximize business results through a collaborative team approach. - Target a designated and mutually agreed number of accounts, with progress measured and reported through the specification development program. - Drive complete account development by designing and executing a strategy to promote and sell the full range of Victaulic products. - Collaborate with the Regional Sales Manager on strategic planning for all OEM sales activities within the territory. - Stay informed about market trends, competitive activity, pricing developments, and new product introductions. Qualifications - You will be active in the NE Italian region, and you are comfortable working in an international environment. - You have written and verbal communication skills in Italian and English. - You hold a degree preferably in Mechanical Engineering, or you can demonstrate equivalent technical expertise. - You are familiar or experienced with the piping business, or you can demonstrate the ability to quickly acquire the necessary technical knowledge and skills. - You have a strong commercial mindset, result-driven, resilient, and a customer-oriented approach. - You have an affinity with the OEM sector. - You are willing to travel as required, primarily within the Italian region, but international travel may sometimes also occur. - You maintain an active and professional presence on relevant industry networks and within industry associations, in alignment with your manager and Victaulic’s marketing objectives. Benefits - An attractive renumeration package with a bonus system. - Your career with us is a journey toward success. We provide internal training to strengthen your skills and help you excel. - We prioritize well-being by fostering a positive team atmosphere where working, learning and caring go hand in hand. - An inspiring global work environment, collaborating with teams across the world and working with people from diverse professional and cultural backgrounds.