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Ocrolus

Ocrolus is the leading document automation platform in financial services, powering the digital lending ecosystem

Senior Mortgage Analyst

Location

India

Posted

4 days ago

Salary

0

Seniority

Senior

1 yr expEnglishSQL

Job Description

Senior Mortgage Analyst

Ocrolus

• Serve as the first point of contact for customers via email, chat, or phone. • Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution. • Deliver prompt, accurate, and courteous responses to customer inquiries and issues. • Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data. • Maintain thorough documentation of customer interactions, queries, and resolutions. Monitor and track common issues to help identify trends and escalate systemic problems. • Contribute to improving support documentation, FAQs, and internal knowledge bases. • Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

Job Requirements

  • Experience 1-3yrs
  • Excellent written and verbal communication skills with a professional and empathetic tone.
  • Strong analytical and logical reasoning capabilities.
  • Proficient in MS Office (especially Excel and Word).
  • Ability to handle multiple tasks, prioritize issues, and manage time effectively.
  • Collaborative mindset with a willingness to learn and adapt.
  • Previous experience in Mortgage domain
  • Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET)

Benefits

  • Health insurance
  • Equipment allowances
  • Paid time off

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