Role Description Ensuring compliance with production plans and production line outputs and keeping production assigned overall efficient. - Adhering or ensuring adherence to relevant internal work instructions, safety rules and applicable regulations (e.g., EHS). - Planning or contributing to unit's budget, allocating resources and keeping manufacturing cost as planned. - Executing, supervising or managing manufacturing front-end processes as assigned, according to specified procedures, e.g.: - Preparation of wafers, components or semi-products and monitors related hand-stock. - Processing components or semi-products/products according to specifications and quality standards. - Performing basic machine-related setup and/or CNC / SPS-programming, if required. - Cooperating with maintenance technicians and/or external service providers in repair issues. - A job at this level executes task(s), as ordered or explained. - Reports any failure or dysfunctionality to responsible employees or supervisor. - Obeys all work rules and EHS regulations as valid for the work task(s) assigned. Company Description

Role Description We are in search of a Managed Services Specialist to become an integral part of our team. In this role, you will primarily concentrate on delivering maintenance, configuration, implementation, and support services to enterprise-level clients. The ideal candidate will manage configuring solutions, oversee their implementation, and deliver ongoing support to ensure client contentment. This position presents an exceptional opportunity for an individual with a unique blend of technical and functional expertise to thrive within our dynamic environment. Key Responsibilities: - Configure custom solutions for enterprise-level clients, focusing on the maintenance component of the service. - Provide on-call support as required for the platforms, both on-site and virtually, for enterprise clients. - Focus on client adoption and retention through proactive support and engagement. - Train new users on platform functionalities and features. - Create customized training materials and upload them to the knowledge space. - Develop custom documents to address specific client needs. - Ability to effectively communicate with both internal teams and external clients. - Set and track objectives and key results (OKRs) focused on client adoption and retention. - Understand the functional aspects of the role, including configuration management and success management. - Possess a blend of technical and functional skills to effectively perform the responsibilities of the position. Qualifications - Two-three years of experience in a similar role, preferably within the SaaS industry. - One year of working experience with a SaaS platform in configuration management. - Bachelor's degree or equivalent experience. - Excellent communication and interpersonal skills. - Ability to work both independently and collaboratively in a fast-paced environment. - Experience in tracking resolutions, bugs, and tasks using Jira and Microsoft Excel. Benefits - Competitive Salary - Medical, Vision & Dental Benefits - 401k - Stock Options - HSA Contribution - Learning Stipend - Flexible PTO Policy - Quarterly company ME (mental escape) days - Generous Parental Leave policy - Home Office Stipend - Mobile Phone Reimbursement - Home Internet Reimbursement for Remote Employees - Anniversary & Milestone Celebrations

Role Description Silvus is seeking a Customer Operations Manager who will report to the International Customer Lifecycle Director. The successful individual in this role will serve as the primary post-sales operational liaison between our key customers and Silvus manufacturing organization and internal associated departments. The mission is to manage purchase orders, production schedules, delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s long-term production roadmap. This position is eligible for 100% remote work depending on location. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion. Key Responsibilities - Customer Relationship Management: Serve as the primary point of contact for customer post sale, managing day-to-day operational needs and escalations. Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and roadmap alignment. - Demand Planning & Forecast Integration: Work directly with customer demand planners to ingest production forecasts. Translate these into actionable data for our internal manufacturing and supply chain teams to prevent stockouts or overages. - Delivery Management: Track and manage open purchase orders to ensure on-time delivery commitments are met, partnering with manufacturing and logistics to resolve delays. - Technical Advocacy & Issue Resolution: Identify technical hurdles or integration challenges the customer is facing. Partner with Engineering to resolve issues and manage the formal escalation process for any hardware defects or shipping delays. - Lifecycle Management: Monitor component performance in the field. Manage the communication of End-of-Life (EOL) notices and transition customers to next-generation components. - Cross-Functional Collaboration: Act as the "Voice of the Customer" internally, providing feedback to Product Development to influence the design of future components or products. - RMA Management: Managing the Return Merchandise Authorization process - making sure that if a part fails, the customer gets a replacement immediately and your engineering team gets the "dead" part back for analysis. - Regional Expertise: Navigate the specific logistical, legal, and contractual complexities unique to key countries like Germany and the Ukrainian theater. - Perform other related duties of which the above are representative. Qualifications - A self-motivated professional who thrives in fast-paced, ambiguous environments and takes full ownership of multitasking and shifting priorities. - Languages: Excellent verbal, written, and presentation skills in English and Ukrainian. - Education: Bachelor’s degree in Engineering, Supply Chain Management, or a related technical field. - Experience: 5+ years in a post-sales, account management, or technical project management role, preferably within the Defense, Aerospace, Robotics, or Semiconductor industries. - Analytical Prowess: Ability to analyze complex spreadsheets and production schedules to find discrepancies between demand and supply. - Communication: Demonstrated ability to "translate" between a customer's high-level business needs and a factory's granular production constraints. - Industry Knowledge: Familiarity with the drone ecosystem (UAV regulations, flight controllers, propulsion systems) is a significant plus. - Experience managing military or defense-sector clients is considered a significant asset. Requirements - All employment is contingent upon the successful clearance of a background check. - Working Conditions & Physical Requirements: - Office environment. - Trade shows. - Outdoor environment for occasional field demonstrations. - While performing the duties of this job, the employee is required to do the following: - Lift equipment up to 20lbs. for the set-up of demonstrations and testing. - Manage the movement of large suitcase size Pelican cases (i.e. travel, demos, etc.). - Extended periods of sitting. - Travel Requirements: 10-25% - Relocation Provided: None - Position Type: Experienced - Referral Payment Plan: Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

• Manage the day-to-day relationship with the firm's decision-makers and project teams. • Build and run governance: steering committees, adoption committees, monitoring bodies, and a network of local champions. • Define and execute data-driven adoption plans (for staff and clients). • Coordinate execution with Pennylane's internal experts (Product, Support, Ops, Sales, etc.). • Anticipate risks (satisfaction, deployment, adoption) and implement remediation plans. • Contribute to the onboarding and use of the Pennylane PA to centralize workflows.