Title: Accreditation Specialist Location: Minneapolis, MN time type: Full time job requisition id: R30652 Job Description: The Accreditation Specialist is responsible for managing projects and providing operational and writing support for institutional and programmatic accreditations. The Accreditation Specialist leads cross-functional project teams to produce high-quality accreditation deliverables and events (such as applications, self-studies, required reports, and site visits). The Accreditation Specialist reports to the Senior Manager of Accreditation and collaborates with other Accreditation and Assessment Specialists, faculty and academic leadership, and colleagues in academic operations. This is a hybrid position that requires both remote and onsite work at the corporate office in Minneapolis. Essential Duties & Responsibilities: Project Management - Develop and execute project plans for deliverables across the accreditation lifecycle in collaboration with academic directors and accreditation staff. - Maintain accurate and up-to-date records; track key dates and accreditor deadlines. - Facilitate meetings and document and communicate critical activities and results by note-taking and providing consistent status updates to leadership that communicate risk assessment. - Plan and execute logistics for onsite and virtual visits to host external evaluators, academic leaders, faculty, and other stakeholders (i.e., creating and managing agendas and meetings; booking travel, lodging, and meals; scheduling meeting rooms; collaborating with IT; vetting stakeholder participants). - Manage and administer surveys; analyze preliminary data. - Lead annual quality assurance processes, including data reports and accreditation attestations. - Implement standardized templates, trackers, and processes, and proactively participate in collaborative process improvements. - Enter and maintain data in tracking systems; compile summary reports to support informed decision-making. - Monitor university websites for accuracy of accreditation information. Subject Matter Expertise - Serve as subject matter expert (SME) on accreditor/agency standards, expectations, and process, and communicate these, along with updates or changes, to academic leadership to help ensure compliance and mitigate risk. - Act as a consultant to the academic program or department during all phases of accreditation, from initial readiness through maintenance and re-accreditation. - Provide insights to academic leaders on program needs to meet and maintain compliance with external rules or standards. - Identify and compile supporting evidence, data, and other documentation to facilitate internal work sessions or reviews by an external review team. - Identify gaps between program practices and accreditor requirements and assess risk. Editing and Communications - Draft, edit, and critically review accreditation deliverable content; interpret data; and advise academic leaders on content and/or program needs to best respond to external requirements for self-studies and reporting. - Proofread and ensure the quality and accuracy of text and data portions of accreditation deliverables. - Actively manage relationships with external agencies in collaboration with academic leaders through timely communications, conference attendance, and professional engagement. - Create and manage invitations and other communications to participants and stakeholders of work sessions and site visits. Other Responsibilities - Build and maintain positive working relationships with various internal and external stakeholders at all organizational levels. - Contribute to special projects and support continuous process improvement initiatives by participating in planning and execution activities. - Provide cross-coverage and assist team members as needed to maintain continuity of operations and workflow. - Contributes to the development and maintenance of team SharePoint sites. - Participate in relevant professional development. Job Skills: - Demonstrated ability to conceptualize, plan, manage, prioritize, and complete complex concurrent projects. - Analytical and critical thinking, including the ability to understand and synthesize complex information. - Excellent written and oral communication, especially expository writing, presentation, and meeting facilitation skills. - Commitment to quality, accuracy, and attention to detail. - Self-motivated learner with a proactive approach to problem-solving. - Ability to remain professional, flexible, and composed under pressure; comfortable with adapting to new or evolving work directions. - High level of organization, including prioritizing tasks, time management, and use of IT systems. - Collaborative team player who values accountability, transparency, and continuous improvement. - Leverages technology and software tools to create and format professional documents, tables, and spreadsheets - High level of proficiency with Microsoft 365. Work Experience: - 3+ years in higher education with a background in one or more of the following preferred: curriculum, policy, accreditation, regulatory, compliance, assessment. Education: - Bachelor's degree from an accredited institution required; master’s degree from an accredited institution is strongly preferred. - All degrees must be conferred from an institution accredited by an accrediting agency recognized by the U.S. Department of Education. Other: - Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). - Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. - If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. - Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. - Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. - Able to access information using a computer. - Other essential functions and marginal job functions are subject to modification. Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position. $65,000 - $68,000 is the expected starting pay for this position. This offer is based on current budgetary guidelines and the additional factors outlined below. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $55,900.00 - $84,000.00 - Salary

Role Description Mercier Consultancy Group is thrilled to present an outstanding opportunity for a Norwegian Speaking Customer Service Agent For Miele position in Greece. In this role, you will serve as the primary point of contact for Norwegian-speaking customers of Miele, delivering expert guidance, technical support, and outstanding service experiences. This is a fully remote role based within Greece. - Provide prompt, knowledgeable, and professional customer support to Norwegian-speaking clients regarding Miele's range of premium consumer electronics and home appliances via phone, email, and live chat channels. - Assist customers with product enquiries, technical troubleshooting, and guidance on the operation of Miele's consumer electronics products. - Accurately log and manage customer interactions, complaints, and resolutions within the company's CRM system. - Collaborate closely with internal technical and product specialist teams to resolve complex consumer electronics-related issues. - Guide customers through warranty claims, product registration processes, and after-sales support procedures. - Proactively identify opportunities to enhance the customer experience and communicate feedback regarding recurring consumer electronics issues. - Stay continuously informed about Miele's latest consumer electronics innovations, product updates, and service policies. - Meet and consistently exceed key performance indicators including customer satisfaction scores, first-contact resolution rates, and response time targets. Qualifications - Native or fluent Norwegian language skills (both spoken and written) are absolutely essential. - Valid EU passport is mandatory. - A genuine passion for consumer electronics, technology, and premium home appliance brands. - Previous experience in customer service, technical support, or a related field within the consumer electronics or retail industry is highly desirable. - Excellent communication and interpersonal skills, with a professional, empathetic, and solution-oriented approach. - Comfortable working remotely with strong self-discipline and time management skills. - Good working knowledge of English as a business communication language is an advantage. Requirements - Fluent Norwegian speaker. - Ability to communicate technical information clearly to a diverse customer base. Benefits - Competitive Monthly Salary reflective of your skills and experience. - Fully Paid Training programme to ensure you are equipped with the necessary product knowledge and service skills. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication and exceptional customer service results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Ongoing professional development opportunities within a global leader in consumer electronics customer support. - And Much More...

Role Description Koniag Data Solutions, LLC (KDS), a Koniag Government Services company, is seeking an experienced highly qualified professional Junior Computer User Support Specialist to support KDS, and our Department of Housing and Urban Development (HUD)/Office of the Chief Information Officer (OCIO)/Infrastructure and Operations Office (IOO) Government customer at 451 7th Street S.W., Washington, DC 20410. This opportunity offers the chance to work with some of the best and brightest minds in the HUD and US Industries. The Junior Computer User Support Specialist is an integral component of a team supporting our HUD client’s IT Modernization effort to provide a single Operations & Maintenance (O&M) consolidated support services of: - Data storage facilities - Hardware/software - Cloud services providers This position provides technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone, or electronically. The ideal candidate is a team player with proven experience as a Junior Computer User Support Specialist. Essential Functions, Responsibilities & Duties may include, but are not limited to: - HUD National Help Desk Tier1 Analyst: Provide technical support to customers for a wide range of computer-related issues. - Actively listen to customer problems and document them appropriately. - Diagnose, problem-solve, and resolve customer issues. - Follow-up with customers to ensure the problem has been resolved. - Update the knowledge base with process changes and recommended solutions. - Experience and understanding of technical infrastructure and the ability to escalate more complex problems when appropriate. Typical Duties: - Answer inquiries from customers regarding requests, incidents, or problems. - Document all aspects of the interaction in the ticketing system. - Maintain a pleasant demeanor with all customers. - Immediately escalate any issue identified as security related. - Conduct meaningful Knowledge Base searches to pull the correct information for the problem presented. - Show respect and courtesy to all customers. - Remain calm and focused when dealing with difficult customers. Qualifications - Prior Help Desk experience preferred. - Extensive knowledge of MS Office beyond basic personal use required. - Familiarity with technical infrastructure to include LANs, WANs, and servers. - High school degree required; college experience a plus. - Experience with virtual private networking a plus. Requirements - 0-2 years demonstrated experience with Cloud Email, Collaboration Sites/Shared Workspace, Office Suites capabilities and solutions. - 0-2 years demonstrated experience of O&M of Hardware Support Services. - 0-2 years demonstrated experience of O&M of System Administration and Virtualization Services. - 0-2 years demonstrated experience of O&M of Shared Service and Help Desk Services. - Strong problem solving and analysis skills, self-motivated, and able to work and communicate in a team environment. - Knowledge of Agile methodology and frameworks. - Experience and knowledge in software development lifecycles. - Excellent written and verbal communication skills. - Experience with Federal consulting. Benefits - Competitive compensation. - Extraordinary benefits package including health, dental, and vision insurance. - 401K with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks paid time off. - More benefits available. Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward-leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC This role is limited to residents of certain locations in Canada only. This position is open to residents of: - Alberta - Manitoba - New Brunswick - Newfoundland and Labrador - Nova Scotia - Prince Edward Island - Quebec - Saskatchewan Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com. What You’ll be Doing Do you have a passion for exquisite, personalized service? In this role, you’ll support customers of an iconic global luxury retail brand, delivering elevated, relationship-driven experiences. Through engaging conversations and thoughtful guidance, you’ll help customers explore products, answer inquiries, and receive attentive, white glove support at every step. During a Typical Day, You’ll: - Deliver white glove customer support across channels. - Provide expert product and fragrance recommendations based on mood, personality, and occasion. - Anticipate customer needs and proactively offer thoughtful solutions throughout the experience. - Maintain accurate and detailed records of customer interactions using CRM and service tools. - Identify opportunities to elevate the customer journey and share insights with leadership. - Contribute to a collaborative, high-performance team environment while working independently when needed. Qualifications - At least 1 year experience in customer service, luxury retail, sales, or personalized client support. - Strong proficiency with CRM platforms and digital customer service tools. - English proficiency as you will be interacting with global customers and coworkers whose primary language is English. - High school diploma or equivalent. - Comfortable assisting customers and resolving customer requests on the phone. - Computer experience. Requirements - All positions are permanently remote and full-time. - Supportive of your career and professional development. - An inclusive culture and community-minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Base wage of $17-$18 per hour. - A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Benefits - Engaging, instructor-led online training sessions. - Webcam participation is expected during all instructor-led TTEC and client-required training. - Access to individualized coaching and thousands of free courses to support your growth. - Supportive environment to build skills and confidence from day one. Company Description TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.