Role Description The Technical Sales Support - Program Manager bridges the gap between customers, sales teams, engineering, and project delivery. This role provides technical and commercial support during the sales process, manages customer programs from opportunity through execution, and ensures successful delivery by coordinating cross-functional teams. The ideal candidate combines technical expertise, program management skills, and customer relationship management to drive business growth and customer satisfaction. Key Responsibilities - Support the sales team by providing technical solutions and product expertise during customer engagements. - Analyze customer requirements and develop technical proposals, presentations, and solution recommendations. - Coordinate with engineering, product management, operations, and manufacturing teams to ensure solution feasibility. - Manage customer programs from quotation through project execution and delivery. - Develop project plans, schedules, milestones, and risk mitigation strategies. - Lead customer meetings, technical reviews, and program status updates. - Prepare cost estimates, pricing inputs, statements of work (SOWs), and technical documentation. - Monitor project timelines, budgets, and deliverables to ensure successful execution. - Identify project risks and proactively implement corrective actions. - Support contract review, change management, and issue resolution. - Maintain strong customer relationships and ensure high levels of customer satisfaction. - Collaborate with internal teams to improve processes, delivery performance, and customer experience. - Prepare regular management reports, KPIs, and program performance metrics. Company Description Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US.

Role Description The Senior Program Delivery Professional manages and executes on all Stars, Clinical, and Pharmacy projects for the In-home Health and Well-being Assessment Team. The work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. - Executes on projects designed to improve clinical quality tied to the in-home assessment program. - Continues to deliver existing Stars programs included in IHWA program. - Partners directly with Stars, Clinical, and Pharmacy partners to identify and prioritize opportunities to incorporate additional clinical value. - Monitors and leads oversight of all in-home visit data collection, ensuring real-time visibility and compliance with policies and Stars requirements. - Oversees operational performance dashboards, proactively identifying issues and coordinating resolution and improvement opportunities. - Leads incident response and root cause analysis for Stars data, verifying data at the member level. - Reviews and communicates results of programs. - Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. - Provides consolidated budget tracking for Stars and Follow-Up team to enable coordination with Finance, validating vendor invoicing and data files. You will report to the Director, Program Delivery. Qualifications - 5+ years' experience in Stars and HEDIS. - 3+ years vendor or project management experience. - Advanced skills using Microsoft Excel, Power BI, and SQL. - Experience working independently with multiple stakeholders from across the organization. - Understanding of metrics, trends, and the ability to identify gaps in care. - Ability to work under tight deadlines, multitask, and deliver quality work under pressure. - Ability to use discretion and possess exceptional judgement. Requirements - To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. - While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Benefits - Competitive benefits that support whole-person well-being. - Medical, dental and vision benefits. - 401(k) retirement savings plan. - Time off (including paid time off, company and personal holidays, paid parental and caregiver leave). - Short-term and long-term disability. - Life insurance and many other opportunities.

• Own execution for robotics, autonomy, software, and defense-related engineering programs • Drive planning, milestones, schedules, risks, dependencies, and cross-functional delivery • Translate customer needs, contract requirements, and mission objectives into clear technical plans • Coordinate across software, autonomy, hardware, manufacturing, field operations, product, and customer-facing teams • Identify risks early and work with engineering and company leadership to resolve them • Partner with engineering leads to define requirements, interfaces, integration plans, test plans, and release criteria • Coordinate integration across software, hardware, autonomy, sensing, communications, and platform systems • Plan and support system testing, hardware-in-the-loop testing, field testing, demonstrations, and operational evaluations • Ensure teams are prepared with test objectives, success criteria, readiness reviews, data collection plans, and post-test analysis workflows • Track field findings, failure modes, corrective actions, and engineering closure • Support execution of government, defense, and dual-use technology programs • Interface with defense, government, and commercial stakeholders as needed • Support proposal planning, customer briefings, program reviews, deliverables, and execution reporting • Communicate program status, risks, milestones, tradeoffs, and decisions clearly • Establish effective planning, documentation, reporting, escalation, and decision-making cadences • Help engineering teams move quickly while maintaining technical rigor, accountability, and execution discipline

Role Description We are seeking a Technical Program Manager (TPM) to join the Application Platform team, operating at the intersection of Engineering, Data Science, Product Management, and cross-functional leadership. This individual will be working with the Engineering Pods, Product Managers, Product Operations, Security, Site Reliability, and Leadership teams. This candidate plays a critical role in ensuring the successful and timely delivery of high-impact product features and capabilities. The TPM will serve as a trusted partner to both Engineering and Product, driving alignment on priorities, owning execution plans, emphasizing data quality, optimizing model performance across products, and following SDLC with feature development. This person is fully accountable for end-to-end delivery, from planning, risk mitigation, and scoping through implementation and release, ensuring outcomes meet both technical and business objectives. In addition, this candidate is expected to proactively identify and remove roadblocks to delivery. This role requires excellent communication skills, and the ability to influence and coordinate across a broad range of stakeholders across different timezones. A strong technical background around Cloud technologies, micro services, distributed systems, AWS, and/or Big Data ecosystem concepts are preferred. The ideal candidate thrives in a dynamic environment, brings structure to ambiguity, and is passionate about innovation and execution excellence. In this role, the TPM will work closely with Engineering leadership to drive operational rigor, and with Product leadership to ensure delivered solutions are aligned with our customer needs and strategic goals. Qualifications - 5+ years of experience managing complex, cross-functional software development or cloud infrastructure programs in a fast-paced environment - Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field - Experience with interdisciplinary teams leading programs using Cloud technologies, micro services, distributed systems, AWS, Big Data ecosystem concepts - Excellent leadership, communication, and interpersonal skills - Familiarity with Jira, Confluence, Aha or other project tracking and reporting tools is a plus - Professional Program/Project Management certifications a plus - Familiarity with usage of AI capabilities of project tracking and reporting tools is a plus Requirements - Own and be accountable for key initiatives on the Application Platform teams, driving the end-to-end delivery of complex, cross-functional initiatives from initiation through launch and post-release success - Cultivate a culture and collaboration between stakeholders to drive shared context, effective data collection, integration, and utilization - Navigate ambiguity and evaluate complex situations, making data-informed decisions and aligning stakeholders to drive toward shared goals - Work closely with development, product management, other engineering teams and operations to design, scope, and orchestrate execution - Continuously assess and evolve key areas for improvement, implement scalable solutions, and foster a culture of continuous improvement that increases efficiency, execution quality, and team collaboration - Identify, manage, and coordinate dependencies and integrations across projects, teams, and systems to ensure smooth execution and alignment - Thrive in dynamic, fast-paced environments, adapting to shifting priorities and evolving business needs with composure and focus - Facilitate program governance by identifying, analyzing, and prioritizing risks, and developing mitigation and contingency plans - Proactively manage stakeholder expectations, ensuring alignment on priorities, timelines, and deliverables throughout the program lifecycle - Communicate effectively at all organizational levels — through well-structured verbal updates, written summaries, and visual dashboards - Lead cross-functional meetings and workshops, while guiding teams on best practices, process adherence, and delivery excellence - Build and maintain detailed program and project schedules, highlighting key tasks, milestones, and critical paths across multiple teams - Implement and refine Agile/Scrum/Kanban frameworks across teams to improve predictability and transparency Benefits - The Canadian CAD base salary range for this full-time position is $98,000 - $123,000. - Your base pay will depend on your experience, skills, education, training, and location among other factors. - All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. - In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.