Role Description Koniag IT Systems (KITS) is seeking an experienced Senior ICAM Program Manager to serve as the overall lead and single point of accountability for cost, schedule, and performance across the entire Identity, Credential, and Access Management (ICAM) portfolio supporting our customer. This is a critical leadership role responsible for establishing and maintaining a comprehensive Program Management framework that provides strategic oversight, governance, and integration across all work performed under an Indefinite Delivery Indefinite Quantity (IDIQ) contract. The Senior ICAM Program Manager will serve as the single point of accountability for the full lifecycle management of the portfolio, ensuring successful contract execution, stakeholder collaboration, and adherence to all performance metrics. This individual will lead the establishment and maintenance of a centralized Program Management (PM) framework that delivers strategic oversight, governance, and enterprise-wide visibility into the health and progress of the ICAM program. - Serve as the primary point of contact and single point of accountability to the Government for all matters related to cost, schedule, and performance across the ICAM IDIQ portfolio. - Establish, implement, and continuously improve a comprehensive Program Management framework providing strategic oversight, governance, and integration across all task orders and contract activities. - Lead strategic oversight and reporting activities, delivering enterprise-wide visibility into program health, progress, risks, and opportunities to Government stakeholders and leadership. - Develop, manage, and maintain program governance structures and communication plans to ensure consistent, transparent, and timely collaboration with all stakeholders, including federal leadership, contracting officers, and program offices. - Oversee data management and program visibility efforts, ensuring accurate and up-to-date program data is available to support decision-making and reporting requirements. - Manage contract and transition management activities, including onboarding of new task orders, transition planning, and closeout activities to ensure seamless continuity of services. - Review, respond to, and negotiate Requests for Task Execution Plans (RTEPs) and Requests for Proposals (RFPs), developing technical approaches, schedules, and price proposals within Government-specified timeframes. - Lead negotiations with the Government on Firm-Fixed-Price (FFP) deliverables, labor mix, and specific execution parameters prior to Task Order issuance. - Monitor and manage performance against Contract Data Requirements List (CDRL) items and task-order-level deliverables, ensuring alignment with the overarching PM framework. - Identify, assess, and mitigate program risks and issues, escalating to appropriate stakeholders as necessary. - Facilitate cross-functional coordination between technical teams, subcontractors, and Government personnel to ensure integrated and cohesive program execution. - Champion process standardization and shared services across the task order portfolio to drive cost savings and administrative efficiency. - Ensure all contract activities comply with applicable federal regulations, policies, and security requirements. Qualifications - Bachelor's degree in Program Management, Information Technology, Computer Science, Business Administration, or a related field from an accredited college or university. - 10+ years of progressive program management experience, with at least 5 years managing large-scale federal IT programs. - Demonstrated experience managing ICAM programs or closely related cybersecurity/identity management programs within a federal government environment. - Proven experience serving as the primary point of accountability for cost, schedule, and performance on a federal IDIQ or comparable contract vehicle. - Experience developing and submitting technical and price proposals in response to RTEPs or RFPs in a federal contracting environment. - Active or ability to obtain a Secret or higher-level security clearance. Requirements - Master's degree in Program Management, Information Technology, Business Administration, or a related field (preferred). - Experience supporting other federal agency ICAM programs (preferred). - Experience managing sole-source 8(a) contracts or Alaska Native Corporation (ANC) contract vehicles (preferred). Benefits - Competitive compensation. - Extraordinary benefits package including health, dental, and vision insurance. - 401K with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks paid time off. - And more. Required Skills and Competencies - Exceptional communication skills in English – both written and oral. - Deep understanding of federal ICAM frameworks, standards, and policies. - Demonstrated ability to establish and manage comprehensive Program Management frameworks. - Strong expertise in strategic oversight and enterprise-level program reporting. - Proficiency in risk management. - Experience managing Contract Data Requirements List (CDRL) items. - Demonstrated ability to lead contract and transition management activities. - Proven experience negotiating Firm-Fixed-Price (FFP) task orders. - Strong knowledge of federal acquisition regulations (FAR) and contracting processes. - Ability to manage and integrate cross-functional teams. - Proficiency with program management tools and methodologies. - Ability to obtain and maintain required security clearance.

• Lead end-to-end technical recruitment (DevOps, engineers, support roles) • Drive HR strategy, workforce planning, and analytics • Manage performance, employee relations, and compliance • Build scalable HR processes for a distributed tech team

Role Description Reporting to the Program Manager, the Associate Program Manager (APM) is responsible for undertaking the management, planning, and implementation of the Patient Support Program, including managing the day-to-day activities of the Reimbursement Specialists (RS). Additional responsibilities include education and training of new RS team members, process development and improvement across Canada, and ensuring team performance by reviewing weekly and monthly KPI targets. The APM acts as a main contact for all escalations from the team and provides timely resolutions and responses to operational inquiries. The APM will be the program subject matter expert on reimbursement. Duties and Responsibilities - Ensure that the overall performance of the program and its respective services (reimbursement, patient coordination, medication management, etc.) is operating successfully. - Ensure all team members are educated on the program, and all performance standards for the team are met or exceeded. - Maintain team training matrix, HR files and other required documentations for audit up to date. - Ensure all regional operational occurrences associated with the program are communicated to the Program Manager. - Ensure workload measures meet performance targets and recommend changes if they do not meet targets. - Ensure KPIs are within performance expectations. - Ensure hiring and orientation processes are sufficient to support program needs. - Facilitate recruitment, orientation, evaluation, and retention of staff. - Complete and/or assist in annual evaluations. - Complete and/or assist with chart reviews for the entire team. - Identify, document, implement, and monitor process improvements and enhancements. - Make recommendations for changes in operations and assist in the execution of these changes. - Collaborate with all internal departments who deliver program-related services. - Conduct Quality Audits to ensure accuracy of workflows and pharmaceutical partner(s) specific processes including call and chart audits. - Ensure quality of clinical records in CRM are maintained. - Attend internal and external meetings with the pharmaceutical partner(s) when required. - Help organize and lead team meetings. - Assistance with billing and forecasting. - Ensure ad hoc requests and special projects from the pharmaceutical partner(s), Senior Management, and outside stakeholders are performed in a timely manner. - Must be able to identify and report Adverse Events to Health Canada, Med Info, and enter into source system and third-party systems. - Ensure timely and compliant reporting of Adverse Events (AEs) and Product Quality Complaints (PQCs) in accordance with Health Canada pharmacovigilance requirements and guidelines, including accurate documentation, appropriate escalation, and effective collaboration with internal stakeholders and regulatory teams. - Responsible for ensuring staff follow Pharmacovigilance guidelines and reporting requirements. - Responsible for assisting in manufacturer audits, as needed. - Maintain program work instructions and SOPs. - Point of escalation for team members. - Complete other tasks, as requested. - Some traveling required. Qualifications - Minimum two (2) years of experience in patient support program reimbursement, with deep understanding of the Special Authorization and appeal process for both public and private insurance. - Bilingual English/French will be considered an asset. - Pharmaceutical Patient Support Program experience strongly recommended. - Minimum one (1) year of experience in people management is an asset. - Exemplary verbal and written communication abilities. - Strong leadership and organizational skills. - Strong combination of project management, performance analytics, pharmaceutical partner(s) management, case management, and people skills. - Strong strategic thinking and problem-solving skills. - Positive attitude and motivational drive for conflict resolution. - Experience with evaluating and enhancing processes. - Canadian public and private reimbursement navigation experience and advocacy experience, within a patient program environment, ideally with drugs for chronic diseases. - Strong computer and software skills: Excel, Word, PowerPoint, Outlook, Adobe Acrobat, CRM database entry, telephony, web portals, teleconferences, web-based meetings. - Demonstrated willingness to travel as per business requirements. - Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment. - Established high speed internet access from home office.

• Lead end-to-end infrastructure programs including planning, execution, tracking, and reporting. • Proactively manage cross-team dependencies, risks, blockers, and maintaining visibility into program health. • Align Infrastructure, Security, Product, Operations, and Engineering teams while facilitating planning sessions and operational reviews. • Use delivery metrics and tooling data to identify bottlenecks and improve engineering workflows. • Own engagement with third-party infrastructure vendors including contract renewals and budget coordination. • Facilitate planning sessions and technical workshops to improve alignment and execution across engineering teams. • Bring clarity to complex infrastructure initiatives by defining ownership, success criteria, priorities, and execution plans.