• Develop and implement supply chain strategies aligned with business goals • Manage procurement processes, supplier selection, and vendor relationships • Oversee demand planning, forecasting, and inventory control to optimize stock levels • Coordinate logistics, warehousing, and distribution activities • Monitor supply chain performance using KPIs and drive continuous improvement initiatives • Identify and mitigate supply chain risks and disruptions • Collaborate with cross-functional teams (sales, finance, operations, and production) • Negotiate contracts, pricing, and service agreements with suppliers and logistics providers • Ensure compliance with regulatory requirements and company policies • Lead and develop the supply chain team

Role Description As a Supply Technician Support, you will help manage inventory, track equipment and repair parts, and support the full lifecycle of material handling. The role involves: - Managing and tracking inventory, repair parts, and equipment supporting program and fleet requirements. - Coordinating ordering, receipt, inspection, and issuance of materials to ensure timely mission support. - Maintaining accurate logistics data, inventory databases, and system records to support reporting and accountability. - Supporting shipping, receiving, and material movement activities, including inspection of incoming cargo and equipment. - Performing inventory reconciliation and assisting in resolving discrepancies across logistics systems. - Generating reports, documentation, and correspondence supporting logistics operations and program tracking. - Coordinating with internal program teams, supply chain personnel, and government stakeholders to ensure material readiness. - Utilizing logistics and inventory management systems to track assets, maintain records, and support operational requirements. - Assisting with financial tracking related to logistics activities, including material accountability and audit readiness. Qualifications - High School Diploma or General Education Diploma (GED) required. - Minimum of four (4) years of relevant experience. - Experience with Navy logistics systems (e.g., R-Supply, Navy ERP, or similar). - Familiarity with Integrated Logistics Support (ILS) concepts. - Experience supporting communications, C5ISR, or mission systems programs. - Prior experience supporting programs aligned to NAVAIR, NAVSEA, or fleet operations. - Experience supporting shipboard logistics operations. - Experience supporting surface ships such as Destroyers (DDG), Cruisers, or similar platforms preferred. Requirements - This position requires the ability to obtain and maintain a Secret U.S. Government Security Clearance. - U.S. Citizenship status is required, as this position necessitates an active U.S. Government Security Clearance for employment. - Non-U.S. citizens are not eligible to obtain a U.S. security clearance. - Compliance with the Service Contract Act (SCA). Benefits - Comprehensive benefits including health, dental and vision for the employee and family. - 401k Plan with a company contribution; fully vested immediately. - Company paid Life and AD&D insurance. - Company paid Short-Term and Long-Term Disability insurance. - Flexible Spending Accounts. - Paid Time Off (PTO). - 10 paid holidays. - Employee Assistance Program. - Tuition Reimbursement.

Role Description - Provide quality customer service experience to our consumers and customers. - Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs. - Gain a working knowledge of Company systems and processes. - Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices. - Problem solve in a professional and effective manner. - Communicate effectively with consumers via all channels (including but not limited to telephone, email, letter, chat, text, social media, etc.). - Answer incoming faxes, calls, voicemail, and emails and input data and file. - Address issues to provide first call resolution. - New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process. - All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. - Must pass a background check with education check and employment verification check. - Required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Eastern Time), possible Saturday mornings (rotating) 8:00 am to 12:00 pm (Eastern Time) could also be required. - Shift times may be changed as per client requirements. Additionally, overtime may be required based on business requirements. Qualifications - 2 years experience in customer service. - 2 years experience in an office environment. - 1 year experience with Microsoft Office Suite. - High School Diploma/GED. Requirements - To work remote, individuals must meet all established Remote requirements including those pertaining to a home workspace and related technology. - Employees must provide their own high-speed internet access with speeds at or above 50 Mbps. - A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless, and public internet connections are forbidden. - Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. - Remote employees must adhere to all technical support procedures and protocols. - Chronic connectivity issues or recurring downtime that impede job performance may result in the remote status changing to onsite. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short- and long-term disability coverage. - Paid time off. - Employee assistance program. - Participation in a 401k program with company match. - Additional voluntary or legally required benefits. Remote Workspace - Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment. - The workspace must be a permanent, unencumbered location used daily for work. - Employees must work with minimal distractions that do not interfere with business operations or service delivery. - Ideally, the workspace is isolated from other household members and used exclusively for job duties. - Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum. - Employees must work from the same location consistently unless prior approval is obtained. - If a change in work location is necessary, the new location must meet all Remote Workspace and Technology Requirements. - Notification to NTT DATA Management is required before relocating.

Role Description The Amplify Supply Chain team is seeking a Director of Business Process Management (BPM) to lead large-scale improvements across our integrated supply chain and Central Services functions that support K-12 Print Publishing. This role will be critical in advancing business processes that span not only our supply chain operations but also the central support teams that drive ongoing improvement and operational excellence. The Director will leverage expertise in Lean Six Sigma, process analysis, and change management to build and standardize best practices that foster efficiency, collaboration, and strategic alignment across departments. The individual’s experience in publishing, manufacturing, warehousing, logistics, contracts, and supply chain, along with best practices, should be used to optimize and scale new and existing Supply Chain processes. Key Responsibilities - Prioritize, coordinate, and strategize improvement efforts within manufacturing, warehousing, logistics, contracts, and across the supply chain for optimal impact. - Lead and implement high-impact process improvement initiatives and develop frameworks and methodologies that strengthen process analysis, design, and continuous improvement within the Central Services and Supply Chain Teams. - Support other BPM Directors and provide thought leadership on BPM best practices, such as Lean Six Sigma and FMEA exercises, and guide teams through complex problem-solving and quality improvement projects. - Identify, document, and enhance cross-functional processes to ensure alignment with strategic business goals and maximize operational efficiency. - Monitor and report on project outcomes, ROI, and cost efficiencies, using data-driven insights to support continuous improvement efforts. - Collaborate with departments such as Finance, Inventory, and Customer Experience to ensure alignment on process enhancements and strategic initiatives. - Facilitate the implementation of Process Maturity Model (training and mentoring) across Supply Chain, cultivating a culture of continuous learning and operational excellence. - Lead large-scale, cross-functional supply chain projects that span multiple domains, ensuring alignment and seamless integration of processes across these areas. - Guide cross-functional teams in leveraging best practices and tools for process improvement, change management, and quality assurance to drive sustainable improvements across overlapping supply chain domains. Qualifications - Bachelor’s degree in Industrial or Manufacturing Engineering. - Minimum 10+ years of experience in distribution facilities and systems design (WMS or TMS) and logistics modeling. - Minimum 10+ years of strong project management skills with a proven track record of leading large-scale, cross-functional projects. - Demonstrated expertise in process improvement methodologies, including Lean Six Sigma. - Demonstrated skills in change management, process analysis, and data-driven decision-making. - Strong communication and stakeholder management abilities, with experience guiding teams through change. Preferred Qualifications - Master’s or advanced degree in a relevant field. - Experience providing consulting services. - Certifications in supply chain operations (e.g., CPIM or CSCP). - Lean Six Sigma certification (Black Belt preferred) with demonstrable experience applying these methodologies to print and distribution processes. - Previous experience within the K-12 educational technology or publishing sector, with knowledge of the industry’s unique challenges and opportunities. - Exceptional leadership skills, with experience fostering collaboration in dynamic, cross-functional environments. Company Description Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.