Amplify

Role Description Amplify is seeking a proactive and passionate Digital Success Manager to join our dynamic Customer Success and Development team. In this role, you will focus on onboarding a larger volume of Tier 3 customers, ensuring they have a smooth transition between our products and services in support of our customers. You will serve as the primary contact for the customers in your book of business. You will drive engagement through regular check-in calls and email campaigns that highlight usage celebrations, provide resources and development, and assess satisfaction. In doing so you will act as a thought partner for their implementation. In this role, you will develop and execute a dynamic set of strategies—such as facilitating educational webinars to enhance understanding and utilization throughout the school year. Simultaneously, you will keep a keen eye on customer satisfaction, trends, and needs to determine scalable solutions that best support this customer tier. Finally, you will nurture renewals and support retention rates within your book of business by actively seeking upsell/cross-sell opportunities and mitigating risks to prevent customer churn. Qualifications - Bachelor’s degree or equivalent experience. - 0–1 years of experience in Customer Success, Customer Service, or Account Management. - Demonstrated communication and presentation skills (for both internal and customer-facing meetings). - Strong organizational and time-management skills. - Strong passion for customer success and a proven ability to build and maintain relationships with diverse stakeholders. - Ability to analyze customer data and metrics to inform decision-making and strategy development. - A proactive approach to identifying challenges and implementing effective solutions. - Collaborative mindset with a willingness to support colleagues and share knowledge. - Familiarity with CRM software (e.g., Salesforce), customer success tools, and webinar platforms. Requirements - Own the entire customer journey for a defined book of Tier 3 businesses from launch through post-sales, acting as the accountable party for account success, retention, and renewal. - Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention. - Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives. - Execute project plans for implementations, utilizing project tracking tools, to maintain consistency and efficiency. - Deliver engaging webinars that provide customers with valuable insights and best practices to maximize their use of our products. - Work with district/school personnel to define project priorities, ensuring launch readiness and success. - Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track. - Coordinate the development of Professional Learning plans and involve product specialists as needed to meet customer requirements. - Review and analyze account data to understand usage trends and develop actionable insights. - Accurately report and monitor the health of customer engagements and drive corrective action plans where needed. - Partner with internal teams to resolve customer issues, align on initiatives, and help inform the approach to customer lifecycle processes. - Maintain expertise across Amplify’s suite of products (focusing on Literacy and/or STEM) to advise accounts across all curriculum needs. Benefits

Role Description Amplify’s People team is looking for a Director, Equity and Compensation. This role plays a critical role in the design, administration, and communication of Amplify’s short- and long-term compensation incentive plans to support the growth of our mission-oriented organization. Ideal candidates will have experience in compensation benchmarking, preparing materials for the Compensation Committee of the Board of Directors, and leading communication plans. This role requires a high degree of analytical skill, close attention to detail, and absolute discretion. - You are excited about this opportunity because you want to be part of an innovative people strategy that is redesigning how we attract and reward high-performing talent. - You enjoy developing and redefining short- and long-term incentive and equity plans. - You balance an appreciation of data with cultural nuances to make recommendations and decisions about program design. - You are effective at plan administration and participant communications, partnering with Legal and Finance. - We’re excited about you because you have a proven track record of contributing to market analyses of company jobs to determine the competitive positioning of the organization's pay programs. - You are adept at translating strategic direction into an achievable roadmap. - You can model and analyze various compensation-plan designs to develop options and a recommended approach. - You can operate independently, taking concepts and filling in the details to bring them to life through design, implementation, and change management. - You recognize that compensation is deeply personal for employees. You are able to balance technical IQ with the emotional intelligence necessary to communicate complex decisions effectively across the organization. Qualifications - 8+ years of progressive experience in broad-based compensation, including at least 4 years of direct experience in short- and long-term incentive plan administration plus at least 5 years in progressive leadership roles. - Bachelor's degree in Human Resources, Finance, Business Administration, or a related field. - Certified Compensation Professional (CCP) or Certified Equity Professional (CEP) designation. - Experience in a publicly traded company. - Familiarity with equity-administration platforms (e.g., E*TRADE, Solium/Shareworks, Carta). - Strong analytical and quantitative skills, with expert-level proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables, complex modeling). - Strong written and verbal communication skills, with the ability to present complex data clearly. Requirements - Background check will be required if selected for employment. - As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. Benefits - Amplify is an Equal Opportunity Employer. - Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. - Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. - If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com. - Amplify is an E-Verify participant.

Role Description The Renewals Specialist plays a key role in managing and optimizing our subscription accounts to ensure a seamless customer experience. This role involves renewing, up-selling, and closing high-volume renewals with upcoming expirations to drive revenue for assigned accounts. You will collaborate with cross-functional teams to maintain an accurate pipeline, ensuring effective forecasting and achieving high renewal rates, all while delivering exceptional accuracy, efficiency, and service to our customers. This role is under the leadership of the Vice President of Revenue Generation and Renewals and Renewal Management. Essential Responsibilities: - Renewal Management & Execution - Drive end-to-end renewal processes for assigned accounts, ensuring timely and accurate completion. - Generate and refine renewal quotes with strong attention to detail. - Proactively engage customers approaching subscription expiration to secure on-time renewals and maximize retention. - Execute high-volume renewal activities, including quoting, follow-up, and coordination. - Customer Engagement & Growth - Maintain professional communication with customers and internal stakeholders throughout the renewal process. - Identify and support cross-sell and upsell opportunities to drive account growth. - Leverage product knowledge to enhance renewal conversations and uncover expansion opportunities. - Collaborate on and escalate service-related issues to ensure timely resolution. - Strategic Collaboration & Process Excellence - Partner with Account Executives and Customer Success teams on renewal strategy and account alignment. - Maintain accurate pipeline data in Salesforce to support visibility and forecasting. - Ensure renewal activities are properly documented for tracking and reporting. - Meet established workflow SLAs while delivering speed, accuracy, and quality. - Continuous Improvement & Development - Identify and recommend process improvements to increase efficiency and effectiveness. - Support strategic projects aligned with the Renewals team goals. - Pursue ongoing professional development, including product and market knowledge. - Contribute to team knowledge sharing and best practices. Qualifications - Minimum of 2+ years of experience in an educational technology or K-12 school environment. - Experience supporting or managing sales, contract renewals, or customer accounts with a demonstrated track record of success. - Strong technical proficiency in Salesforce.com and Google Workspace or Microsoft Office applications, with the ability to manage, analyze, and interpret data effectively. - Highly organized and dependable, with the ability to prioritize tasks, manage multiple deadlines, and follow through on commitments in a fast-paced environment. - Ability to travel up to 10% for training and national sales meetings. Preferred Qualifications - Familiarity with EdTech products, subscription models, and/or the K–12 market landscape. - Demonstrated ability to manage high-volume workflows while maintaining accuracy and meeting deadlines. - Strong written and verbal communication skills, with the ability to work effectively across teams and respond to customer and internal requests in a timely manner.

Role Description Amplify is seeking an Inside Account Executive who will serve as a strategic specialist on Amplify's solutions, independently manage territory operations, and drive revenue growth through consultative sales expertise. This role requires independent decision-making authority in territory management, strategic planning, and customer relationship development. The ideal candidate demonstrates sales expertise, exercises discretion in business operations, and contributes to organizational strategy within the K-12 education sector. Essential Responsibilities - Strategic Territory Management: Independently develop, implement, and manage comprehensive territory strategies, exercising discretion in resource allocation, market prioritization, and business development approaches to optimize revenue generation. - Business Operations Leadership: Apply advanced expertise in educational marketplace analysis, funding developments, and industry trends to make strategic decisions affecting territory performance and contribute to broader organizational sales strategies. - Independent Decision-Making: Exercise significant discretion and independent judgment in developing and executing strategic territory plans, including determining optimal customer engagement strategies, pricing considerations, and resource deployment. - Consultative Sales Expertise: Leverage specialized knowledge of Amplify's solutions portfolio to independently assess complex customer needs, design customized solutions, and make strategic recommendations that align with both customer requirements and organizational objectives. - Revenue Strategy and Forecasting: Independently manage business pipeline development, territory revenue forecasting, and strategic account planning with authority to make decisions affecting significant business outcomes. - Strategic Customer Relationship Management: Develop and maintain long-term strategic partnerships with key educational stakeholders, making independent judgments about relationship investment and account prioritization. - Market Analysis and Strategic Planning: Conduct independent analysis of territory trends, competitive landscape, and funding sources to develop strategic recommendations that influence broader organizational approach. - Cross-Functional Collaboration: Participate in strategic organizational initiatives, offering expertise to inform company-wide sales strategies and best practices. - Business Process Management: Independently manage all aspects of territory operations, including pipeline management, forecasting accuracy, and strategic reporting that influences organizational decision-making. - 15-30% travel required. Qualifications - Bachelor's Degree - Excellent verbal, written, and comprehension skills - 3+ years of successful direct sales experience or 3+ years of classroom experience in a K-12 setting - Teaching or education tech/publishing experience - Proven track record of independent decision-making in business operations - Demonstrated ability to exercise discretion and judgment in complex sales situations Preferred Qualifications - Demonstrated ability to work independently with minimal supervision in a strategic role - Strong presentation skills with experience presenting to senior leadership - Experience selling to schools and districts within the assigned region - Track record of contributing to organizational strategy and business operations Requirements - Amplify is an Equal Opportunity Employer. - Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. - Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. - If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com. - If you are selected for employment, a background check will be required. - As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. - Amplify is an E-Verify participant.

Role Description The Remote STEM Product Specialist plays an important role in the sales organization and focuses on supporting and enabling the sales team to position and sell Amplify solutions more effectively. The position will provide support to the product specialist and sales team across three primary areas: - Assisting the sales team with content expertise and district guidance as they support strategic pre-sales pilot opportunities. - Delivering specialized remote pilot trainings and ongoing support at the district or state level as part of the sales process. - Developing and delivering customized resources to help advance sales opportunities. Essential Responsibilities: - Work in partnership with sales staff to develop, support, and close sales opportunities. - Work in partnership with the product specialist team to support and develop active sales opportunities, partnering with educators through the curriculum review process, focusing specifically on the pilot implementation process, final review, and board approval phase. - Leverage the suite of Amplify STEM materials to administrators and teacher committee teams to strategically position Amplify solutions in a pilot implementation. - Assist in the development of sales support materials to reflect the best positioning and messaging of Amplify programs. - Support and assist with product training for members of the Sales team. - Maintain knowledge and expertise in K-8 educational trends. - Work independently and effectively collaborate across teams. - Successfully troubleshoot and problem-solve as necessary. - Develop customer-facing workshops that position Amplify solutions in pre-sales opportunities. - Apply conversation intelligence - ask good questions and actively listen while speaking. Qualifications - Bachelor’s Degree - 1-3 years experience in K-12 education - K-8 classroom teaching experience with an emphasis on STEM - Expertise in STEM - Ability to travel (10-20%) - Presentation experience, preferably as a conference speaker or professional development - Excellent written and verbal communication skills Requirements - Ability to collaborate, work on a team, take direction, and execute team plan - Conversational intelligence – asking good questions and listening actively while speaking - Social Media Presence and awareness – attracting followers and promoting events - Previous experience servicing the education market - Experience creating and delivering a short multimedia presentation - Expertise with remote meeting platforms - Bilingual in Spanish/English - Understanding of the educational marketplace, and industry trends Company Description Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com . If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. Amplify is an E-Verify participant.

Role Description The Amplify Supply Chain team is seeking a Director of Business Process Management (BPM) to lead large-scale improvements across our integrated supply chain and Central Services functions that support K-12 Print Publishing. This role will be critical in advancing business processes that span not only our supply chain operations but also the central support teams that drive ongoing improvement and operational excellence. The Director will leverage expertise in Lean Six Sigma, process analysis, and change management to build and standardize best practices that foster efficiency, collaboration, and strategic alignment across departments. The individual’s experience in publishing, manufacturing, warehousing, logistics, contracts, and supply chain, along with best practices, should be used to optimize and scale new and existing Supply Chain processes. Key Responsibilities - Prioritize, coordinate, and strategize improvement efforts within manufacturing, warehousing, logistics, contracts, and across the supply chain for optimal impact. - Lead and implement high-impact process improvement initiatives and develop frameworks and methodologies that strengthen process analysis, design, and continuous improvement within the Central Services and Supply Chain Teams. - Support other BPM Directors and provide thought leadership on BPM best practices, such as Lean Six Sigma and FMEA exercises, and guide teams through complex problem-solving and quality improvement projects. - Identify, document, and enhance cross-functional processes to ensure alignment with strategic business goals and maximize operational efficiency. - Monitor and report on project outcomes, ROI, and cost efficiencies, using data-driven insights to support continuous improvement efforts. - Collaborate with departments such as Finance, Inventory, and Customer Experience to ensure alignment on process enhancements and strategic initiatives. - Facilitate the implementation of Process Maturity Model (training and mentoring) across Supply Chain, cultivating a culture of continuous learning and operational excellence. - Lead large-scale, cross-functional supply chain projects that span multiple domains, ensuring alignment and seamless integration of processes across these areas. - Guide cross-functional teams in leveraging best practices and tools for process improvement, change management, and quality assurance to drive sustainable improvements across overlapping supply chain domains. Qualifications - Bachelor’s degree in Industrial or Manufacturing Engineering. - Minimum 10+ years of experience in distribution facilities and systems design (WMS or TMS) and logistics modeling. - Minimum 10+ years of strong project management skills with a proven track record of leading large-scale, cross-functional projects. - Demonstrated expertise in process improvement methodologies, including Lean Six Sigma. - Demonstrated skills in change management, process analysis, and data-driven decision-making. - Strong communication and stakeholder management abilities, with experience guiding teams through change. Preferred Qualifications - Master’s or advanced degree in a relevant field. - Experience providing consulting services. - Certifications in supply chain operations (e.g., CPIM or CSCP). - Lean Six Sigma certification (Black Belt preferred) with demonstrable experience applying these methodologies to print and distribution processes. - Previous experience within the K-12 educational technology or publishing sector, with knowledge of the industry’s unique challenges and opportunities. - Exceptional leadership skills, with experience fostering collaboration in dynamic, cross-functional environments. Company Description Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.

Role Description As an engineer on Amplify’s Learning Experience team, you will join a talented team tackling the toughest problems in education, developing our cutting edge platform to support K–12 math, science and language arts curriculum products. The Learning Experience team is at the heart of Amplify’s curriculum platform and is responsible for back and front end components covering: - Content authoring - The in-lesson student and teacher experience - Supporting teacher tooling In the Senior Software Engineer role, you will work within cross-functional teams alongside product managers, designers, data scientists, and education experts, contributing to high-impact projects throughout their entire lifecycle, from initial ideation through production deployment. - Shape and build high-quality, robust, scalable software solutions that help Amplify build and maintain a best-in-class learning platform - Design and implement the integration of AI models into our platform - Develop TypeScript code across front-end and back-end components including automated tests and related tooling - Review code from other engineers on the team - Collaborate with our DevOps team in developing, managing and monitoring our deployment processes and infrastructure - Ensure that our software meets the needs of all students and works reliably in real classrooms - Participate in a collaborative learning environment within Amplify engineering Qualifications - BS/MS in Computer Science or equivalent degree or training - 3+ years of professional software development experience - 2+ years’ experience with a modern frontend framework (e.g. React) - Experience with server-side development (e.g. NodeJS) - Experience with database technologies (e.g. MongoDB) - Experience deploying production systems in the cloud (AWS, GCP, Azure) - Understanding of good software design and modern software engineering practices - Strong problem solving ability and experience working within complex systems and large code bases - Ability to work in a fast paced, collaborative setting and engage in self-driven learning - Ability to articulate technical concepts verbally and in writing - A passion for working on education products and a desire to make them more equitable and accessible Requirements - Experience with the languages and frameworks we use: TypeScript, Node.js, Express, Nx, React, ESBuild - Experience with the datastore we use: MongoDB - Experience in managing cloud-based infrastructure using tools like AWS, Datadog, Terraform, and Docker - Experience (professional or personal) with using and integrating the latest AI Technologies: Large Language Models, Model Context Protocol, Automatic Speech Recognition, Computer Vision, etc. - Proficiency in automated testing techniques, with experience in testing frameworks like Jest and WebdriverIO - Experience in education or ed-tech Company Description Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.

Role Description This position plays a critical role in strengthening Amplify's internal communications and fostering organizational alignment. The role will partner closely with essential internal functions to plan, develop, and execute comprehensive internal communication strategies that support the company's overall strategic objectives and enhance employee performance and engagement across all levels of the organization. The position will be instrumental in supporting employee engagement forums, including Town Halls, Quarterly Business Reviews, and other key organizational gatherings. This individual will drive both future planning and hands-on production of internal communications, ensuring consistent, clear, and compelling messaging that keeps employees informed, engaged, and aligned with Amplify's mission and goals. - Collaborate with People, Legal, and Finance team leadership to develop and execute comprehensive internal communication strategies, including employee announcements, policy updates, organizational changes, and engagement initiatives. - Lead the framing and messaging for new People programs, partnering closely with the People team to strengthen the company’s employer brand, support recruiting efforts, and enhance its online reputation as an employer. - Lead longer-term planning and content production support for organization-wide Town Halls, Quarterly Business Reviews, and leadership forums, including agenda development, cross-functional presenter coordination, script writing, and day-of-event production management. - Design and implement internal campaigns to drive employee participation and engagement across organizational events, initiatives, and programs. - Develop and manage feedback collection systems and continuous improvement processes to measure communication effectiveness and optimize future engagements. - Monitor and analyze internal communication metrics and employee engagement data to inform strategic recommendations and improve communication effectiveness across the organization. Qualifications - Bachelor's degree in Communications, Marketing, Public Relations, English, Journalism, or related field. - Minimum 8 years of experience in corporate communications, including significant experience in internal communications specifically. - Proven track record in content creation and copywriting across multiple formats, including presentations, scripts, and digital communications. - Experience working cross-functionally with multiple departments and stakeholders in a corporate environment. - Strong portfolio of written communication samples demonstrating professional writing abilities. Requirements - Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. - Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com. - If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. - Amplify is an E-Verify participant.

Role Description We seek an experienced Data Scientist to join our Supply Chain Analytics team, developing Machine Learning models to forecast demand, optimize inventory, and reduce costs across our educational product portfolio. This role will drive data science best practices and introduce advanced analytics capabilities to support strategic supply chain decisions affecting tens-of-thousands of ISBNs and hundreds of millions in revenue every year. To accomplish this, the Data Scientist will work with a cross functional scrum team of Analytics Engineers and Data Analysts to build state of the art data products. This Data Science role will report to our Data Science manager who leads Data Science for Amplify’s Sales, Marketing and Finance departments. As such, they will be empowered to innovate and participate in important decisions across the entire data stack. Essential Responsibilities - Train, test, and deploy Machine Learning models: Drive the development of new Machine Learning capabilities by contributing at every stage of the Machine Learning delivery pipeline including research, evaluation, deployment and monitoring. - Seek the why behind every observation: Use advanced data analysis techniques to construct compelling narratives and recommend actions and strategies that our Supply Chain team can make to improve operations. - Work cross functionally to deliver superior data products: Contribute to development efforts from data ingestion, to data transformation, through to data analysis and machine learning in order to deliver high quality, impactful data products. - Give back to the broader Data Science team: Help our Data Science team continuously improve by leading team learning sessions and proposing novel tooling or architectures. Qualifications - 2+ years of experience in a data science role working on Supply Chain forecasting or logistics optimization problems. - Proficiency with statistical methods and especially time series forecasting methodologies (e.g. SARIMA, prophet, xGBoost). - Expert user of Python for data analysis tasks (data cleaning, manipulation, analysis). - Expert user of SQL, especially its use in data analysis tasks. - Experience training and evaluating the performance of machine learning models leveraging industry standard libraries like PyTorch, scikit-learn, tidymodels, xGBoost. - Experience deploying machine learning models from research environments into production environments like AWS Sagemaker, Databricks or Snowpark ML. - Demonstrated application of software development methodology and protocols, including using git for version control and testing. - Excellent communication skills in writing and conversation, especially with non-technical partners. - Experience driving self-directed projects and working cross-functionally. Preferred Qualifications - Experience working with Snowflake. - Experience with container technologies, e.g. Docker and Kubernetes. - Background in education or in edtech. Requirements - Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. - Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com. - If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. - Amplify is an E-Verify participant.

Role Description Amplify Education is building a new function at the intersection of Product, Marketing, and Supply Chain — and this role sits at its heart. The Director, PreSales Operations is a newly created position within the Inbound team, established to address the absence of a formal cross-functional planning function between Product and Supply Chain, resulting in misaligned forecasts, late-stage product changes, and avoidable inventory fulfillment risk. This role is scoped to build the governance structures, planning infrastructure, and cross-functional operating rhythms that ensure product decisions and supply chain realities stay connected from the start, preventing operational losses across the organization. This Director will own the cross-functional planning architecture that connects product decisions to supply chain realities — before those decisions become costly commitments. They will design and institutionalize governance processes and serve as a key partner to Product, Marketing, and Supply Chain leadership in ensuring that programs are planned, launched, and transitioned with operational discipline. This is a process architecture and strategic planning role that is primarily focused on designing and scaling cross-functional operating systems, with ongoing responsibility for governance, coordination and execution oversight of those systems. Reporting to the Vice President of Inbound Operations, this Director will own the end-to-end pre-sales planning architecture — governing product launch readiness, change control, lifecycle management, and cross-functional alignment across all physical materials for Amplify Education, Inc. Essential Responsibilities - Cross-Functional Process Design & Governance - 35% - Design and implement an operational readiness model, and own ongoing governance once operationalized, ensuring no program advances without supply chain sign-off at defined development milestones. - Establish and manage a change control framework that ensures all product changes — errata, version revisions, and scope adjustments — are evaluated for operational and financial impact before execution. - Continuously improve the processes and governance structures that connect Product, Marketing, and Supply Chain decision-making, replacing informal communication with repeatable, accountable operating rhythms. - Define escalation paths and decision ownership across Product, Marketing, and Supply Chain so that issues surface and are resolved at the right level before they become costly commitments. - Launch Readiness & Commercialization Planning - 20% - Lead end-to-end launch readiness planning for new programs and editions, coordinating across Product, Marketing, Supply Chain, and Go-To-Market to ensure all operational criteria are met prior to commercialization. - Drive a launch readiness framework that synchronizes product timelines, demand forecasts, manufacturing capacity, inventory build, and distribution readiness for every release. - Ensure all product launches meet defined operational readiness criteria, including supply chain capacity, inventory availability, and distribution alignment, before customer commitments are made. - Product Lifecycle & Obsolescence Strategy - 20% - Own the product lifecycle register and govern formal version transition and end-of-life planning for all active programs, ensuring transitions are planned with enough lead time to prevent avoidable write-offs and customer disruption. - Partner with Finance and Supply Chain to support tracking and reduction targets, with progress reported quarterly to executive leadership. - Manage inventory drawdown strategies for sunsetting programs, coordinating customer migration timing with supply chain positioning to minimize excess and shortage risk. - Identify and flag lifecycle risks early — including version overlap, demand uncertainty during transitions, and end-of-life timing misalignment — and drive cross-functional resolution before exposure accumulates. - Data Architecture & Operational Alignment - 10% - Define business requirements for operational product data — including item hierarchies, BOM structures, launch planning attributes, demand driver logic, and lifecycle designations — and partner with Technology and BizSys teams to implement within ERP systems. - Champion data standards that enable accurate demand planning, sourcing strategies, and fulfillment execution, reducing manual reconciliation and assumption-driven decisions across teams. - Collaborate with BizSys and Technology Management to ensure data requirements are correctly implemented in ERP and planning systems, and that system configurations support modular product architectures. - Produce and maintain a monthly data quality report surfacing gaps, error rates, and trends, reviewed at the cross-functional planning sync. - Stakeholder Management - 10% - Serve as the central point of accountability for cross-functional operational alignment. - Facilitate monthly tactical syncs and contribute to quarterly strategic reviews, ensuring active program gate status, open change control requests, and escalating risks are visible to the right stakeholders. - Translate complex operational risk into clear, decision-ready language for senior leadership — from coordinator-level execution to EVP-level visibility. - Build and sustain trusted partnerships across Product, Marketing, Finance, and Supply Chain so that cross-functional alignment is the default, not the exception. Qualifications - Bachelor's degree or equivalent professional experience - 8+ years of experience in supply chain operations, product operations, program management, or a closely related field - Demonstrated experience designing or significantly improving cross-functional business processes - Strong track record of building governance frameworks, change control systems, and structured planning cadences in complex organizations - Experience working across Product, Marketing, and Operations teams — able to translate between strategic intent and operational execution - Excellent communication and facilitation skills — comfortable running senior leadership meetings and presenting structured recommendations - Intermediate financial acumen: able to frame cost/benefit trade-offs, quantify operational risk, and communicate impact in business terms Preferred Qualifications - Experience in education technology, publishing, or curriculum/materials-based businesses - Familiarity with ERP systems (NetSuite preferred) and CRM platforms (Salesforce) in a supply chain or operations context - Background in inventory planning, demand forecasting, or product lifecycle management - Experience with modular or configurable product architectures — understanding how product design decisions impact fulfillment complexity - PMP, APICS CPIM, or equivalent certification - A track record of leading small, high-accountability teams in a matrixed organization. Company Description Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.