NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
TEMP BPO Associate
Location
United States
Posted
4 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
TEMP BPO Associate
NTT DATA Services
Role Description - Provide quality customer service experience to our consumers and customers. - Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs. - Gain a working knowledge of Company systems and processes. - Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices. - Problem solve in a professional and effective manner. - Communicate effectively with consumers via all channels (including but not limited to telephone, email, letter, chat, text, social media, etc.). - Answer incoming faxes, calls, voicemail, and emails and input data and file. - Address issues to provide first call resolution. - New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process. - All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. - Must pass a background check with education check and employment verification check. - Required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Eastern Time), possible Saturday mornings (rotating) 8:00 am to 12:00 pm (Eastern Time) could also be required. - Shift times may be changed as per client requirements. Additionally, overtime may be required based on business requirements. Qualifications - 2 years experience in customer service. - 2 years experience in an office environment. - 1 year experience with Microsoft Office Suite. - High School Diploma/GED. Requirements - To work remote, individuals must meet all established Remote requirements including those pertaining to a home workspace and related technology. - Employees must provide their own high-speed internet access with speeds at or above 50 Mbps. - A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless, and public internet connections are forbidden. - Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. - Remote employees must adhere to all technical support procedures and protocols. - Chronic connectivity issues or recurring downtime that impede job performance may result in the remote status changing to onsite. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short- and long-term disability coverage. - Paid time off. - Employee assistance program. - Participation in a 401k program with company match. - Additional voluntary or legally required benefits. Remote Workspace - Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment. - The workspace must be a permanent, unencumbered location used daily for work. - Employees must work with minimal distractions that do not interfere with business operations or service delivery. - Ideally, the workspace is isolated from other household members and used exclusively for job duties. - Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum. - Employees must work from the same location consistently unless prior approval is obtained. - If a change in work location is necessary, the new location must meet all Remote Workspace and Technology Requirements. - Notification to NTT DATA Management is required before relocating.
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