• Conduct research to identify potential clients and new market segments. • Assist in developing outreach strategies and drafting communication templates. • Help maintain and organize our customer relationship management (CRM) database. • Support the creation of sales materials and presentations. • Track and report on sales activities and progress.

Kramer America is looking for a passionate and skilled Pre-Sales Engineer to join our US technical team. This position provides strategic pre-sales technical leadership and solution design support for the full Kramer product portfolio across the United States. Manage and drive the technical evaluation stage of the sales process, including presentations, demonstrations, communication, and design, while working closely with the sales team as a key technical advisor Act as lead sales engineer during the pre-sales process through solution implementation Support the sales team in opportunity identification, solution design, and customer presentations Review project designs and recommend appropriate Kramer product solutions Provide on-site and remote support to capture worksite details and create detailed Scopes of Work for all projects Identify technical issues for customers/accounts to ensure customer satisfaction throughout all stages of the sales process Support product demand creation through the Pro AV and IT network of resellers Participate in trade shows and events as needed, sharing information on Kramer products and services

• Global Market Expansion • Develop and execute ClassLink’s international business development strategy. • Identify and prioritize target markets based on regulatory environment, funding structures, and digital transformation initiatives. • Conduct market analysis to inform pricing, positioning, and partnership strategies. • Government & Ministry Engagement • Build and maintain strong relationships with Ministries of Education, regional education authorities, and government stakeholders. • Lead strategic discussions related to national or regional digital access initiatives, identity management, and interoperability frameworks. • Navigate public procurement processes, tenders, and RFP submissions. • Strategic Partnerships • Identify and negotiate partnerships with distributors, resellers, system integrators, and technology providers. • Structure channel agreements and joint go-to-market strategies. • Represent ClassLink at international education and government forums. • Revenue & Pipeline Development • Drive international revenue growth and pipeline development aligned with company goals. • Collaborate with Sales, Marketing, Product, and Legal teams to localize offerings where appropriate. • Monitor performance metrics and adjust strategy to meet growth targets. • Cross-Functional Leadership • Work closely with product teams to align roadmap priorities with international market needs. • Provide feedback on compliance, localization, and regulatory requirements (e.g., data privacy, hosting, security standards). • Support international customer success and implementation efforts as needed.

This role offers the opportunity to lead and shape the technical direction of advanced engineering simulation software. You will oversee the design, architecture, and delivery of complex desktop applications, ensuring they are scalable, maintainable, and high-performing. The position combines hands-on development, mentorship, and cross-functional collaboration, giving you the chance to influence both product strategy and engineering excellence. You will work in a dynamic environment tackling challenging problems that directly impact software used in critical industrial processes. Your contributions will enhance efficiency, reliability, and innovation across multiple technical domains. Leading the architecture of platform subsystems, including databases, calculation engines, APIs, and UI frameworks, with a focus on scalability, security, and long-term maintainability. Overseeing technical delivery from requirements to release, translating complex business needs into clear technical solutions. Investigating and resolving complex performance issues, multi-module bugs, and technical escalations. Conducting code reviews, mentoring engineers, and promoting best practices for maintainable, scalable software. Collaborating with QA on test strategies and CI/CD pipeline improvements, while sharing knowledge across the team. Providing technical insights during roadmap planning and highlighting areas of technical debt or improvement opportunities.