ClassLink

• Build the commercial model : Design revenue frameworks including: referral fees, revenue share, tiered programs, co-sell arrangements • Transition long-standing free partnerships to paid structures • Own a partner revenue number and build the pipeline to hit it • Serve enterprise districts through partners • Ensure partners are genuinely ready to support large, complex school districts : technically, operationally, and from a compliance standpoint (FERPA, COPPA, state reqs) • Build enablement tools : playbooks, readiness reviews, escalation paths that scale partner quality without requiring hand-holding • Be the internal voice of what districts actually need from our partner ecosystem • Manage and grow top partnerships • Own ClassLink’s most strategic partner relationships and expand their commercial scope over time • Negotiate complex agreements with a focus on long-term partnership health, not just deal terms • Identify upsell, cross-sell, and joint-solution opportunities across the existing partner base • Work across the company • Partner closely with Sales, Product, Finance, and Client Services to build and execute the partner roadmap • Represent ClassLink at key industry events (ISTE, FETC, BETT) and build relationships that open doors • Help shape how ClassLink talks about and packages partner value : internally and externally

• Become an expert on all ClassLink products • Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products • Maintain relationships with current customers in the assigned territory including onsite meetings, phone, email, SWAG mailings etc. to increase adoption and usage of ClassLink • Perform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc. • Serve as the education and product expert to support customer understanding of ClassLink • Confidently conduct demonstrations of ClassLink virtually and during conferences • Help develop positive relationships between ClassLink and influential partner organizations • Ensure year-over-year customer retention and assist with renewal fee negotiations as needed • Host regional and virtual user group events with current and prospective customers • Attend conferences and events in assigned territories, engaging with potential and current customers • Maintain documentation for each customer internally • Leverage tools provided to understand customer health and intervene when needed • Maintain high levels of customer satisfaction and health • Serve as the education and product expert to support customer understanding of ClassLink • Deliver experiences that drive customer retention

• Experience Cloud Ownership: Administer and maintain Salesforce Experience Cloud environments, including configuration, access, and user experience • Manage external user access, sharing models, and security considerations • Partner with stakeholders to enhance and optimize portal functionality and usability • Monitor performance and recommend improvements to ensure a high-quality user experience • Platform Configuration and Automation: Design, build, and maintain Salesforce flows, validation rules, and other automations • Translate business requirements into scalable, maintainable solutions • Identify opportunities to improve processes through automation and system enhancements • Integrations and Platform Enhancements: Contribute to Salesforce integrations and cross-system workflows • Support the design and implementation of solutions that connect Salesforce with other business systems • Partner on initiatives that improve data flow, system efficiency, and user experience across the platform • Customization and AI-Assisted Development: Extend platform functionality through lightweight customizations, including Apex and Lightning Web Components when appropriate • Leverage AI-assisted tools (such as ChatGPT, Claude, or similar approved tools) to support development, troubleshooting, and documentation • Maintain and enhance existing custom code and configurations as needed • Platform Support and Continuous Improvement: Support investigation and resolution of Salesforce-related issues as needed, particularly those related to Experience Cloud and platform functionality • Collaborate with internal teams to diagnose issues and implement effective solutions • Identify recurring issues and recommend improvements to enhance system stability and user experience • Strategic Partnership and Governance: Collaborate with the Salesforce team on platform decisions, prioritization, and roadmap planning • Evaluate new requests for alignment with system architecture, scalability, and best practices • Help maintain data integrity, security standards, and overall platform health • Stay informed on Salesforce releases and recommend relevant enhancements

• Become an expert on ClassLink • Make introductions with curriculum and technology leaders at the district level • Schedule online and onsite meetings with key decision makers • Confidently conduct demonstrations of ClassLink • Help develop positive relationships between ClassLink and influential partner organizations with named accounts in California. • Help achieve successful implementations of ClassLink • Help achieve ClassLink sales targets • Present a professional image at all times to customers and partners

• Global Market Expansion • Develop and execute ClassLink’s international business development strategy. • Identify and prioritize target markets based on regulatory environment, funding structures, and digital transformation initiatives. • Conduct market analysis to inform pricing, positioning, and partnership strategies. • Government & Ministry Engagement • Build and maintain strong relationships with Ministries of Education, regional education authorities, and government stakeholders. • Lead strategic discussions related to national or regional digital access initiatives, identity management, and interoperability frameworks. • Navigate public procurement processes, tenders, and RFP submissions. • Strategic Partnerships • Identify and negotiate partnerships with distributors, resellers, system integrators, and technology providers. • Structure channel agreements and joint go-to-market strategies. • Represent ClassLink at international education and government forums. • Revenue & Pipeline Development • Drive international revenue growth and pipeline development aligned with company goals. • Collaborate with Sales, Marketing, Product, and Legal teams to localize offerings where appropriate. • Monitor performance metrics and adjust strategy to meet growth targets. • Cross-Functional Leadership • Work closely with product teams to align roadmap priorities with international market needs. • Provide feedback on compliance, localization, and regulatory requirements (e.g., data privacy, hosting, security standards). • Support international customer success and implementation efforts as needed.

• Agentic Workflow Design & Implementation - Architect and implement agentic coding workflows using Claude Code, Cursor, and related AI development tools at an organizational scale. • Design and maintain reusable Skills packages that encode team-specific patterns, frameworks, and best practices for consistent, high-quality AI-generated output. • Author detailed Product Requirements Documents (PRDs) optimized for agent consumption, enabling autonomous task completion with minimal human intervention. • Build and configure pre-commit and post-commit hooks, CI/CD integrations, and automated quality gates that govern agent-produced code. • Develop and manage custom agents and multi-agent orchestration patterns for complex, multi-step engineering tasks. • Scalable Systems Architecture - Design, build, and maintain large-scale multi-tenant SaaS platforms serving thousands of organizations with strict data isolation and performance guarantees. • Define architecture patterns for API design, database schema management, tenant provisioning, and horizontal scaling. • Drive technical decisions on deployment strategies, infrastructure as code, and cloud-native architectures (AWS preferred). • Establish and enforce engineering standards around security, performance, observability, and reliability across services. • Developer Enablement & Adoption - Lead the rollout and adoption of agentic AI tools across development teams, including training, documentation, and onboarding programs. • Create comprehensive documentation, playbooks, and reference implementations that enable teams to self-serve with agent-based workflows. • Measure and report on productivity gains, code quality improvements, and adoption metrics to demonstrate ROI of agentic tooling. • Serve as an internal subject matter expert and evangelist for AI-augmented software development practices.

• Design and build AI-powered security scanning agents using Claude Code, LLM APIs, and custom tooling to continuously monitor codebases and infrastructure for vulnerabilities • Develop automated remediation workflows that can propose fixes, create pull requests, and integrate security improvements directly into development pipelines • Create evaluation frameworks to measure the effectiveness of AI security agents against known vulnerability databases (CVE, OWASP Top 10, CWE) • Build CLI tools and integrations that embed security scanning into developer workflows, CI/CD pipelines, and production monitoring systems • Establish benchmarks and metrics for AI-driven security detection, including false positive rates, coverage analysis, and remediation success rates • Collaborate with development teams to improve AI agent performance through custom skills, prompt engineering, and model fine-tuning • Maintain security compliance standards for K-12 educational data (FERPA, COPPA, state privacy laws) through automated verification systems • Research and implement emerging AI security techniques, including adversarial testing of AI systems and LLM-specific vulnerabilities

• Define and own the design vision for ClassLink's AI-powered products • Lead the design of novel AI interaction patterns including conversational interfaces • Develop design frameworks that build trust with school districts, educators, and administrators • Provide strategic and hands-on UI/UX design leadership across ClassLink's product suite • Leverage AI-powered design and coding tools to accelerate prototyping • Lead research initiatives to understand how educators, IT administrators, district leaders, and students perceive, trust, and interact with AI features • Collaborate with security, compliance, and AI engineering teams to ensure AI interfaces surface appropriate guardrails • Work closely with AI engineering, product management, security, compliance, and district-facing teams • Build, lead, and mentor a design team focused on AI product experiences • Establish design processes, review cadences, and quality standards for AI product design • Ensure all AI-powered experiences meet WCAG accessibility standards • Translate complex AI capabilities into clear, compelling narratives for stakeholders • Stay current with the rapidly evolving landscape of AI interaction design

• Become a subject matter expert on ClassLink’s products and services • Lead onboarding and integration processes for new partners, ensuring smooth and timely technical and relational alignment • Develop and manage strategic relationships with assigned partners, serving as the primary point of contact from initial engagement through ongoing collaboration • Conduct initial outreach and discovery • Communicate and position ClassLink’s partnership and financial model • Define and maintain clear interaction workflows between ClassLink and partner organizations • Maintain consistent, proactive communication to foster trust and long-term engagement • Project manage technical integrations, coordinating with internal and external teams to ensure successful implementation • Efficiently manage high-volume correspondence (75+ emails daily), prioritizing tasks and responses in a fast-paced environment • Collaborate cross-functionally with internal teams (e.g., Product, Marketing, Client Services) and partner staff to expand opportunities and deliver mutual value • Design, implement, and manage partner programs and initiatives that enhance engagement and satisfaction • Continuously assess and improve the partner experience and internal partner management processes for efficiency and scalability • Mentor and support junior team members, providing guidance, knowledge-sharing, and coaching as needed • Contribute to special projects and cross-functional initiatives as assigned

• Become a subject matter expert on ClassLink’s products and services • Lead onboarding and integration processes for new partners, ensuring smooth and timely technical and relational alignment • Develop and manage strategic relationships with assigned partners, serving as the primary point of contact from initial engagement through ongoing collaboration • Conduct initial outreach and discovery • Communicate and position ClassLink’s partnership and financial model • Define and maintain clear interaction workflows between ClassLink and partner organizations • Maintain consistent, proactive communication to foster trust and long-term engagement • Project manage technical integrations, coordinating with internal and external teams to ensure successful implementation • Efficiently manage high-volume correspondence (75+ emails daily), prioritizing tasks and responses in a fast-paced environment • Collaborate cross-functionally with internal teams (e.g., Product, Marketing, Client Services) and partner staff to expand opportunities and deliver mutual value • Design, implement, and manage partner programs and initiatives that enhance engagement and satisfaction • Continuously assess and improve the partner experience and internal partner management processes for efficiency and scalability • Mentor and support junior team members, providing guidance, knowledge-sharing, and coaching as needed • Contribute to special projects and cross-functional initiatives as assigned